Wondershare

Symptoms;
Application "DVD Creator" makes improper contents.( rubbish discs)
Any function buttons does not work on both dvd-player and dvd-drive where burned
Play the movie just 3 minutes and fleezed on both player and drive.

Conditions;
Online purchased on wondershare site.( payment; credit card)
( any time; burn step on the application has completed... seems properly)
No error messages appear.
( Note)
No compatibility lists( dvd player, disc manufacturer) on wondershare site.
( this is entirely suspected)
(( the responsibilities to manuf.; should disclose the compatibilities lists))

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Support team in wondershare says >>>
1. DVD player incompatibilities
2. Dvd disc incompatibilities
3. Suspect the incompatibilities of my rap-top environment
4. Offer the alternative software they sell on their site
5. Offer the future usable coupon
6. Offer the older version of "DVD Creator v2.6"
7. Ask to wait the future update release

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In their 3rd reply, wondershare specify... in some cases, the refuse is possible...
But wondershare offers strange compensations( above 4, 5, 6, 7) and made waist of time
To exceed the money-back garantee.
( this matter is obvious faulty application)

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Preventive action to the consumers;
Principally, think logically and prepare the evidences/results
( failure discs, failure captures, e-mail log).

A. try seller's proper suggestion( 1,2) several time
B. Not to agree with their useless compensation( 4, 5, 6)
C. Not to agree with their false treatment( 7)
D. Demand them explicitly the refund
E. Imply accusing BBB, possibilities to conflict the consumer's protection ACT( FTC)...
As the SCAM/FRAUD case

Did not want this product or asked for it repeatedly asked for refund of 57.15. Blanked.
AVOID AVOID AVOID AVOID

From my experience I would sincerely doubt the 5 star ratings being given. This is a Chinese / Hong Kong company and so the exceptional customer service provided by Fiona etc should ring alarm bells as I suspect they originate from them. I used a program called Recoverit to try and recover a file that I desperately needed. Originally I had tried to download the free trial program to recover it but was unsuccessful so ended up paying for it. The file was not recovered and I ended up not being able to access any of my files and unable to login to my laptop due to the changes made, and it going for repair with windows having to be reinstalled. After complaining as the payment was through paypal I managed to get a refund. However what I did not know was that they had set up a repeat billing payment cycle on my debit card / paypal account for an annual licence which still remained active. An email was sent originally in 2019 to say this but as I had not authorized them to set this up and the program prevented access to my laptop I was unaware until the following year. An email was received in 2020 saying the licence was about to renew and to email back with order number if you do not want this, otherwise they would take the money on the card details they had. I replied to say I wanted it stopped but received no confirmation as it was through their website, I had no copy of the email I sent as a consequence. After phoning my bank twice, calling in the bank, and ringing Action for Fraud who said they could not do anything until money was actually taken, I had the bank's agreement they would stop payments from my account on the card details Soft Trend Ltd had. There was a credit balance on Paypal though so the money was taken from my Paypal account instead. I opened a case with Paypal for an unauthorized transaction which was closed with Paypal saying it was not unauthorized. I rang Paypal and threatened legal action as I had already contacted the police via Action for Fraud to stop the payment and my bank had been informed and put a stop on it. Paypal opened another case but rather than it being as an unauthorized recurring payment, it was reopened as an item not received, this has been closed now in my favour with a refund being authorized. When you realize they have a recurring payment set up, as they do, often without you knowing, contact Action for Fraud in the UK, they will not do anything unless money has been taken in the first instance but at least it will be leverage with Paypal. Calls are recorded, make a note of the details, who you spoke to and when, if they do take it you have evidence if a dispute arises with Paypal about authorization, as the offer to cancel the repeat licence by Soft Trend is a pretty empty one which they do not intend to allow, as they are after the recurring payment. It is a company which is predatory in its tactics and the sooner they are shut down the better.