The app doesn't tell you the free version is limited to five minutes until you've already downloaded it.
I tried the free version but it had the water mark. I needed to submit a video for my group assignment and it needed to look profession, and without the watermark (Note1) on the video. So I went ahead & purchased the full version.
The tutorial video did not even go over the basic "trim" function (I needed to take out a couple sections in the middle of video) and I had the hardest time doing the trim for my very short video because the tutorial was not helpful. The toolbar did not offer any thing that could show me how to complete the trimming. It was business hours (11 AM U.S. Mountain Time). So I tried to CALL but the phone recording said they were "closed"! Their office hours were strange - open from 6PM U.S. time to 9 A.M. U.S. Time
(2) Even though there's Chat Box (AI Bot) on the bottom right corner, the help I needed was not 1 of those automatic pop-up options in the Chat box ----and a few weeks later, I found out from someone who also purchased this Filmora 9 by Wondershare that they were UNABLE to get tech support during business hours and their email was never answered, AND they were unable toget REFUND because Wondershare cited stuff from their "policy" for NON-REFUND! Same as my experience! Also that person said they WERE closed for Chinese New Year, which is NOT a U.S. business holiday. So, if you're located outside of that region/time zone OR if you want to make sure you're dealing with an honest business that actually honor their 30-day Refund Policy (rather than using all sorts of excuse to not provide promised REFUND), do not purchase from this company.
Be aware of WONDERSHARE! They stealing money from your account without asking. They charge money from your bank for unexpected need of plug-in & effects. That's obviously a TRAP!
They sold a product that was no longer supported or maintained and then wanted me to buy another more expensive product in order to get a refund.
I got Dr. Fone because it claimed to be able to get past the screen lock and it was able to recover lost/deleted data from phones, sd cards, and flash drives. I first found out I was unable recover any data what so ever from sd cards and flash drives. Dr. Fone specifically advertised that it had the capability to recover lost data from sd cards and flash drives. That was the main reason for me getting it as this was my main objective. When I spoke to customer support about it they said that it actually doesn't have that capability and I would have to purchase Recoverit in order to recover data from sd card and flash drives. I showed the guy where it advertised that and he was actually at a loss for words and couldn't explain why it was advertising that. As circumstances turned out I was to be taken away from my work for the better art of the year until recently and I only have 2 months left on my subscription. I figured I would get the most out of those 2 months but come to find out their program just happens to not support any of the phones I need to work on. Go figure! Paying only $87 for a year subscription makes it a fairly cheap lesson that I've learned. Hopefully from my experience it will make it a free lesson to those who read this. DO NOT WASTE YOUR MONEY ON WONDERSHARE PEOPLE!
Hi Eric, thank you for sharing your experience with us on Sitejabber, and I apologize for any inconvenience you have faced while using Dr. Fone. We understand your frustration and would like to clarify a few points to provide you with the best possible solution.
Firstly, I'm sorry for the confusion regarding Dr. Fone's capabilities in recovering data from SD cards and flash drives. Our team is constantly working to improve our software, and we will make sure to address this issue in our advertising to prevent future misunderstandings.
In terms of compatibility with your devices, we apologize if the software does not support the specific phones you need to work on. We strive to make our product compatible with as many devices as possible, but there might be some limitations. As for your subscription, we understand that you were unable to utilize it for most of the year due to circumstances beyond your control. We would like to offer our assistance and discuss possible options to make up for the lost time. To assist you further, we would appreciate it if you could update your order number or ticket number here, so our support team will investigate this matter and provide the necessary help further.
Once again, we apologize for any inconvenience you have faced and appreciate your feedback. We are committed to improving our products and services and ensuring customer satisfaction. We hope to hear from you soon so we can work together to resolve your issues.
Stay away from this. Garbage software. It doesn't work and there is no support. I paid a full year and regret it. Oy vey.
Hi Alex, we apologize for any difficulties you may have experienced in reaching our customer service team. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers promptly.
Regarding the problem you are encountering with our DemoCreator, we are willing to investigate it further and then provide professional instructions or suggestions. However, the current information is too limited. Would you please drop an email with more details at customer_service@wondershare.com? Our technical support will handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
They abuse amateur users by trapping them into their software and taking advantage of their hard work.
It is very useful for pdf editing. I am pleased, and I recommend it. Also the support was great, they are eager to help.
After having contacted the client service several times, I do not recommend them. For any issues, they send usback to a link instead of talking to us
Uniconverter upgraded to Version 12 and license aspect became somewhat confused. Coco was very helpful and quick in sorting out the problem for me.
Phony website with a made-up "Chief Editor". Picture of "Christine Smith" is stock photo of a Starbucks drinker. Fraudulent Chinese scum.
They have a really crafty renewal policy - if you miss the renewal notification they refuse to refund or close your account.
YOU END UP WITH A SERVICE YOU DO NOT WANT - I HOPE THEY GO BUST
Terrible customer service. Do not provide refunds and try to add on secret charges. Emailed after a charge and was denied a refund.
After a complain I made about a fee that was charged from me, Wondershare contacted me and offered me a refund.
Nice handling of the issue by them.
They steal the money, unauthorized payments, in products that you are supposed to have already bought, they want to charge you for other things
I downloaded the Wondershare Dr.Fone to remove a password from my phone. Worst mistake, I downloaded it because that was the only way to see pricing. Once downloaded I realized that I was not happy with the price. I attempted to delete the app but it did not work. It said that I had to close the running window but its window was not running. After an hour I was able to access the files for the app and saw an array of concerning files within. I saw many different files named "Uninstall process killer", once again I was unable to delete these. I ended up running the command prompt and was able to uninstall the files, then ultimately uninstall the app. This is extremely concerning, I feel like the file may have contained some kind of data collector because why would they not want me uninstalling the app. Luckily I was able to get rid of it because only god knows how much info they could have stolen from me had I not. Morale of the story, check reviews before you download things. I hope this helped some of you out and FV
Thank you for sharing your concerns regarding the Wondershare Dr.Fone software. We apologize for any inconvenience you may have experienced during the downloading and uninstalling process. We understand your concerns about the files you found during the uninstallation process and would like to clarify the situation.
First, we would like to assure you that our software is designed to be safe and secure, and does not collect any personal data. The files you mentioned, "Uninstall process killer," are part of the standard uninstallation process for our software. Their purpose is to ensure that any running processes related to the software are terminated before uninstallation. We understand that this name may be concerning, but please know that these files are not harmful or intrusive.
We apologize for the difficulties you faced when trying to uninstall our software. We want to ensure a smooth experience for our users, and we are constantly working to improve our software and support. You may drop an email at customer_service@wondershare.com if you still have a problem uninstalling this software. Our support will investigate it and then help you out in a targeted manner.
Regarding the pricing concerns, we understand that our software may not be suitable for everyone's budget. We strive to offer competitive pricing and provide regular promotions to make our products more accessible to a wider range of customers. We appreciate your feedback on this matter and will keep it in mind for future adjustments.
Once again, we apologize for any inconvenience or concern you may have experienced. We hope that this response helps address your concerns.
Don't waste your time—holds you hostage AFTER you design DVD. Must pay to create without a watermark. A dim-witted toddler could design better DVD software.
My question were answered quickly and everything worked out fine with my inquiries. Excellent customer support
Ripped off for $130. Then they upsize you for additional functionality. Do not purchase. Learn from my mistake
I signed up to use the software called Wondershare UniConverter 14 for Windows PERPETUALPLAN, App Access. This was a black Friday special and was a one-time fee for unlimited use of the software. I needed this software because it allowed me to remove backgrounds from images I had to edit. This software seemed nice, so I decided to give it a try since I had a lot of images to edit. After I paid, I was granted access to use this software, but it turns out I was not able to use the software unless I paid an additional fee per image of around $0.10 to use this software, this is after I already paid $60.94
This is false advertising, when I signed up it said I would have unlimited access to the software but that is not the case. I had to pay over $60 then pay more to use the software. So, I basically received nothing for the money I spent other then being scammed. I did not use the software at all and will not use this because I do not want to spend additional money when I was told I was already paid. I contacted the merchant, and they told me to bad they will not issue me a refund even though I received nothing and was unable to use their product.
Overview
Wondershare has a rating of 1.5 stars from 355 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wondershare most frequently mention customer service, credit card and refund policy. Wondershare ranks 71st among Video Converter sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Firstly, I would like to apologize for any inconvenience or frustration you have experienced with our product and service. We understand that your experience with Wondershare has not been satisfactory, and we would like to assure you that we take your concerns seriously.
Regarding the product no longer being supported or maintained, we would like to clarify and understand the specific product in question to provide a better solution for you. At Wondershare, we continuously work to improve and update our products to ensure the best experience for our customers. We apologize if you feel this has not been the case.
As for the foreign purchase fees, we understand that this can be frustrating for customers outside of the US. We are constantly working on improving our payment processes to make the experience smoother for all our customers, regardless of their location.
To better assist you and resolve your concerns, could you please provide us with your contact information, such as an email address or ticket number? You may drop an email at customercare@wondershare.com. This will allow our senior support to find the communication record between us and work on finding a solution to your issue further. Your satisfaction is our top priority, and we are committed to making things right for you.
Again, we apologize for any inconvenience you have experienced, and we appreciate your patience as we work to address your concerns. We look forward to hearing from you and assisting you further.