This company charged an auto charge on a service they no longer support. Run fast and do not use Wondershare!
Horrible company, that just charges random subscriptions to your credit card, would highly suggest you do not use any of their products
Happy with response and support! Agent was great too-Amanda. Responded quickly-knowledgeable. Good service
Poor Support, attempted to cancel twice. Even though is says its canceled, they still debited the card.
Coco was exceptional as she understood my issue and immediately rectified it. Very happy with Wondershare
The technical service representative from their online chat support helped me through my issue. Great Job!
Edit: They eventually refunded me after I contacted PayPal and left negative reviews. Later however, when I searched something on Google, I wasn't able too due to an error message saying too many requests came from my network... very weird and abnormal and absolutely should never happen. I refreshed my PC to before I installed this company's software and the problem was gone. Later that same day I got the same error message on my phone! I don't use my home network on my phone, only my data so I KNOW it couldn't have been infected with anything else other than this software. Had to factory reset my phone and the issue was gone. On top of that, I began receiving phone calls and messages on WhatsApp from random Chinese numbers. Never before had that happen until installing this software.
DO NOT DOWNLOAD THIS COMPANY'S SOFTWARE. THEY CHARGE YOU FOR LITERAL MALWARE AND THEN SELL ALL YOUR DATA TO OTHER CHINESE SCAM COMPANIES.
Avoid this company at all costs! They offer subpar software that does not do as advertised. You can do everything it offers by yourself for free with a little know how. If you want the convenience, use a better company! They claim to offer 30 day money back guarantee but will NOT honour it. I was dissatisfied, to say the least, because their software did not do what it advertised and is useless to me. No big deal, I can get a refund and no harm done. However when I asked for a refund, they ran me around in circles trying to get me to jump through hoops for it and ultimately just ghosted me. Very unethical and borderline, if not outright, fraudulent behaviour.
I bought a Dr. Fone license last week. I cannot use the application and the support is horrible. C
Best regards.
Marcus Kurle
The team is not there to support you. I am pretty sure this is a scam. I would really love a refund because I paid 85 dollars to be scammed.
Good and interesting products, quick response by service line, I am very safisfied with the products of Wondershare and with its help also.
Amanda was fast to help me with my issue. We really appreciate her help with reinstalling our program. It fixed our problem!
Paid for the alleged video downloader that stopped working after 3 months
REFUND REFUSED BECAUSE IT WAS ORE THEN 30 DAYS...BEWARE OF THESE SCAMMERS THEY ARE DISHONEST RIP OFF ARTISTS
Hi Mike, we are truly sorry to hear about your negative experience with our refund policy and the video download feature of this software. I understand how frustrating this must be for you, we'd like to explain it in more detail.
Regarding the refund policy, we do have specific rules in place, if there is a technical issue that cannot be resolved or a compatibility issue within 30 days after purchase, we will offer a refund. Here is our refund policy for your further reference.
https://www.wondershare.com/refund-policy.html
If you have any further questions or doubts, please feel welcome to reach back out at customer_service@wondershre.com and we would be more than happy to assist.
Amazing team. Thanks to Ygritte solved all problems. Fast answering, perfect comunication. Really enjoyed solving problems with these team!
Professah Tex- I uploaded videos to social media using this. SCAM. Hard say why. 100 characters min.
I PAID FOR A ONE YEAR SUBSCRIPTION. I HAVE THE CONTRACT. THEY CHARGED ANOTHER $85.00 AUTO PAY TO MY PAYPAL ACCOUNT. *******@aol.com
I downloaded the free trial of their PDF editor 9/21/21. I uninstalled it on 9/22/21 because what was advertised is NOT what I got, and the free trial wasn't free:
1- Advertised as a PDF editing app, but could not fill in or edit PDF forms (how can you try out software if you don't have access to the common functions?)
2- It created invasive watermarks on every page of every PDF I downloaded and already had and opened with Wondershare. Discovered later they cannot be removed without paying them $80, rendering them useless, even after uninstalling the software.
3- Even after uninstalling, they are tracking my use and have access to and interfere with all documents I opened during the "free trial" including forms I own and legal forms containing personal information, because when I right click on the watermark to choose an action (as in delete or edit), a web page for Wondershare opens immediately demanding payment even though I ended the relationship before the "free trial" ended.
This is false advertising, violation of privacy, and extortion... requiring an $80 payment to get the documents you own restored to a useful state during a dysfunctional "free trial" then remaining on your device after you uninstall it like a spyware virus you can't get rid of?
I now have to replace/rewrite every PDF, and pay someone to get their invasive software off of my device.
There is nothing wonderful about "Wondershare". If they hoped to trap me into paying them, it didn't work, and furthermore they've lost customers by beginning what might have turned into a long term relationship by trying to manipulate a sale through misrepresentation and force.
Anyone else having this issue? Lets join forces and go class action.
Trial said repair successful
Paid 50$ to download repaired file
Fixed file is still corrupt
SCAMMERS
Overview
Wondershare has a rating of 1.5 stars from 355 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wondershare most frequently mention customer service, credit card and refund policy. Wondershare ranks 71st among Video Converter sites.
- Visit Website
- London, LONDON, China
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Video Converter Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Condyb, we are sorry to hear that you didn't have a good experience with our subscription mode. Wondershare values each customer's benefits and we'll do our best to help you out. Per your description, please let us explain it in more detail and see how we can help you solve the issue further.
Kindly note that the user will be auto-renewed if he/she subscribed to a yearly plan and didn't cancel it manually. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Besides, we'll send a reminder email to the customer before auto-renewal. Maybe it went to your trash box, so you didn't check it in time. Seek your kind understanding.
Noting you've contacted us, would you please update your ticket number here? You may drop an email at customercare@wondershare.com as well. Our senior support will investigate and clarify this matter and then provide the needed assistance.