This is a first rate programme backed up by people who respond quickly and precisely with solid information, without asking you to pay first. Thoroughly recommend Wondershare both for their everyday PDF facility and for their more complex film editing programme Filmora. Despite some of the negative feedback from other on this web site I personally have experienced only completely satisfying service from Wondershare for the past 3 years or so.
Every month we had to contact the support center to complain about extra fees charged in our credit card. If we didn't pay attention to our credit card every month we would have lost a good amount of money. For a year we had issues with them. Never again!
Wondershare Management
I feel like I have been con'd. I want a return on the product I purchased today my order information is below. No one will take my call. You have it set up so whatever product you purchased is not listed on the refund chat. I will notify the attorney general about your shady practices if my money is not returned. Thank you for a bad experience. You seemed like a reputable company.
Daniel Fordham
Fordham Films
Amanda was awesome, patient, and helped me, even though the feature I wanted to find out about ("expandable" form fields) is not available in PDFElement. However, because customer service was so awesome and friendly, I will purchase the product, even though it does not have the expandable form field feature (it's a beast to program, so I get it). Hope it gets added at some point. Thank you and keep up the great work! :)
The product is complete garbage. It does not allow you to delete any object (as it promises) from the videos. All it does is smear over the object, and if the object moves, then you will still see it. The worst part of all is they force you to sign up for a year (or a month that is the same cost as the year) because they're scammers and if you try to cancel, they still charged you for the year. This is the worst product I have ever purchased. STAY AWAY!
Wondershare is a unreliable company and faulty product and will not refund once we pay
This company and product are not reliable.
The repair software did not have the audio and video in sync.
The support via email has been asking to send the same files over weeks and wasting the time.
Stay away from this company
The product did not work and I notified them within an hour of ordering. They state 7 day return on their site. They now are refusing to refund and are trying to make me do hours of work to prove it doesn't work. Very poor product and deceitful service.
1. No trial
2. No refunds ever possible (even if you have issues)
And the cherry on top:
Their website processed the wrong payment and they DECLINED the refund requested 1 minute after due to the wrong amount was charged claiming they don't do refunds.
THINK if you need those problems.
There are many software options available that are alternative or even better and are not scamming
Hi Aliona, thank you for sharing your experience. In line with your concern about the free trial offer, we'd like to explain it in more detail and hopefully, it will clarify your doubt.
Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. However, if the user wants to export videos without a watermark all the time, then he/she needs to subscribe to a plan. Seek your kind understanding.
Back to your refund request, if there is a technical issue that cannot be resolved or a compatibility issue within 30 days after purchase, we will offer a refund. Here is our refund policy for your further reference.
https://www.wondershare.com/refund-policy.html
Knowing you've contacted us, could you please drop an email at customercare@wondershare.com with your ticket number or order number? Our support team will investigate this matter further and provide the necessary assistance to take care of your benefit.
The advertisement says different thing, i did 7 days free trail and after i used i canceled the plan. They still charge me the monthly subscription and when i reached out they deny to refund saying you cancel it for personal reason. Are you serious? Total scammer. Be aware
The technical help was great. Very thorough help. Thx. I had trouble transferring files between iOS and android phones. There was some hidden an unique android features that was not reflected in the dr. fone screen. This should be updated to the one given to me during trouble shoot.
Software is crashy and is not able to handle larger files. I asked for the refund within 4 days from the purchase. Need to go through excessive troubleshooting steps to fight for refund. Customer service is terrible and replies with copy pasting responses. Company in breach of regulations on customer refunds in EU/EEA.
Save yourself time and buy different software.
Wondershare usually gets your information through a 'free' offer of software. They then use that information to set up a permanent renewable billing. They do give you reminders of the billing, but do not give you a method to cancel the billing. I went directly to PayPal to back out the billing, but Paypal will not cancel payments already sent to Wondershare.
This company advertised what looked to be a free trial for a program that I downloaded. I wanted to try the program and see if it did what I needed it to do. Money was immediately pulled from my account and the email correspondence from with their "support" said that they will not refund the money because I had to purchase the software in order to receive the free trial of the "effects and plugins." Just an awful all around company. Everything about this interaction was shady and scammy.
At least 4 times Filmora has failed to recognize my account. The links to get to support lead to a dead end. I call the support number and wait for 15-40 minutes and then I am often told it isn't open. When I do get a support person they are helpful. Also the video tutorials by Jackie Nguyen are excellent. But I lose so much time when it doesn't recognize my account and I can't get to support. Bad job, guys.
Hi Mona, we apologize for any difficulties you may have experienced in reaching our customer service team. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers promptly.
I understand your feelings, and it would be very depressing if you were unable to be recognized as a full version with a valid license. It sounds unusual for Filmora to work in that way, and we are eager to help you solve this problem but need to get more information. Would you please report this issue with more details at customer_service@wondershare.com? Our support team will investigate it further and provide a solution for you as soon as possible.
You are important to us and we want to help you as best we can. Look forward to a warm contact.
I does not tell you you will be billed monthly on auto renew. And when you cancel in time using the convoluted cancel system they don't pay attention, and bill you again. When you chat with customer support you have to aggressively threaten their reputation on the internet and with the credit card companies, before they take any action towards a refund or cancelation.
Beware beware Wondershare!
They subscribed me to various add ons. I don't know when it happened but the message to cancel the add ons landed in my junk folder and they have refused to refund and it had renewed twice. In addition when you try to unsubscribe they make it as tricky as possible, to the point where it seems like a scam. Even now I dont know for sure if I have unsubscribed. I have been in touch with customer services and they have been unhelpful.
I have a business of my own and am 100% customer focused. These guys are 1% customer 99% bottom line.
The refund policy is literally scammeroni.
Dont buy anything from them. Their product is useless and cost way to much and you cant even refund it. Cause it need "Incompatibility or technical problems "
If you are looking for a refund goodluck. This company does not issue them. I accidently purchased a package, and within 5 minutes contact support for a refund, they pretty much said tough luck we "follow policy". No refunds. I would not recommend this business for their practices.
I ordered a software from their website last Oct 29 for $20 and paid via Paypal. They sent a different software and charged me $101. I emailed them back about their mistake and I did not get a reply until I raised a dispute with Paypal. Their response: buy the $20 software using this link... (they sent a link) and then we refund you the $101. I immediately sensed something fishy and pushed back. That is when I searched the Web for complaints against this company -- and was horrified to see the ton of similar complaints from other customers. I tried getting my money back through Paypal but Paypal was equally horrible (that's another horror story). So I ended up losing $101. I closed my PayPal account and now am trying my best to spread the word about both these two crooked companies -- Wondershare and Paypal - hopefully I am able to help other folks from getting scammed by these frauds.
Couldn't have gone better! All went smooth, although there were several problems to solve, Amanda had the patience, the knowledge and the brains to help me out. This is true support. 1000 times thanks! Jai Shri Mataji!
Overview
Wondershare has a rating of 1.5 stars from 355 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wondershare most frequently mention customer service, credit card and refund policy. Wondershare ranks 71st among Video Converter sites.
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We are sorry for the unsatisfactory experience you had with the video repair feature of this software. Please know that it is never our intention to leave our customers feeling unheard or misunderstood. We take your feedback seriously and will use it to improve our product and support service.
We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Upon checking, we found that our support has already processed a refund for you after confirmation further. We hope you double-check your account to confirm if you have received the money yet. It is regret to know that this product doesn’t live up to your expectations this time. We will continue to make improvements and add more powerful features to this software, and hopefully, you'll be back to us in the future!