Wondershare

PDF was working fine when I first bought it. Now I can't open any files, and consumer services states it's a 10-minute wait to speak to someone. I was on hold for 46 minutes and could never get in touch with someone. I tried to use the chat also, but they could not help. They sent me an email asking the same questions. I now can't get a refund because it has been over 30 days, and the product doesn't work at all for me. Can't even open a PDF on it.

To use wondershare you need to register your account before using your wondershare id
After requesting 20 x the activation link I got a retrieve link that never works
Service is 0/10
You pay and cannot use it, DO NOT BUY THIS
WORTHLESS COMPANY

I wanted to try out their software to auto generate subtitles. Which you cannot use on their trial version. So I purchased the annual subscription for $39.99. I was told that I had failed to click on the little "!" button to see that subtitle generator time cost more per hour. When I got in and found out that it would cost me an additional fee, I no longer wanted their product. I had no other use for it. When I tried to get a refund, minute after purchase, I was unable too. Just paid them for nothing.

I purchased the video editing software and was surprised to discover an unexpected charge on my credit card from them a few months later. When I contacted customer support, they said they had no record of the charge, asked me for a lot of information and took days to reply.

I first bought Wondershare when it was version 7 and the plan clearly indicated that I would never need to pay for an upgrade again. Since then I have had to pay for 3 upgrades or my version would not be supported any longer. They are a rip-off when it comes to how they explain their plans. The software is simply "OK" or "adequate" but not the best and easiest to use.

Wondershare popped up when searching iMovie for PC. You're tempted by free software and then spend hours editing your movie. After the project is finished, there's no way to export without paying a hefty fee, so you give your PayPal info. All seems fine until Wondershare emails 2 days later that you will be charged $20 on a monthly basis. You go to their website and cancel the recurring charge, but PayPal doesn't get that message so the charges happen anyway. When you ask for a refund, Wondershare tells you tough luck. Product is reasonable, but I think the company is not. Beware.

I purchased the Media.IO head shot generator to get a reasonable profession photo for my wife. I input 6 good photos of her. They have my 50 photos. 85% were male! The photos that were female were not professional, added weird folds and wrinkles, and stretched the head in very strange ways. Not a single useable photo. I requested a refund and they refused. Steer clear, it is a waste of money and they do not stand by their 14 day money back guarantee that they advertise

I am in SHOCK. They sell you a lifetime program and within 5 days they are billing you again. I am trying to figure out what the 80.00 payment was for if you owe 23.00 more on 5 days. They have totally refused to respond.
Please do not waste your money.

No refunds ever possible (even if you have issues). Very bad experience and a total disappointment, especially after thinking I found a good software. But thanks to the technical support agent for trying to help me, but "company policy" did not allow us to resolve the issue. I don't recommend using their service, find something better.

Products used:
Wondershare Filmora

Purchased their PDF software on 2017. Paid for lifetime license. I had been using that for almost five years, but suddenly it turned...to trial and request purchase the license appeared. Of course - this is annual subscription now. Cannot retrieve my license # from account, they simply...removed certain website. 404 error now.

You guys are just a scammers, and your website should be 404 forever.
Beware!

The company are nothing but thieves. DO NOT purchase from them. I bought the pro software and it couldn't even edit tags correctly. After 3 days of "investigating" the issue, i requested a refund which was denied. Subsequent emails just amounted to further obfuscation. Please do yourself a favour and buy from a more reputable source. If this isn't an outright scam, its as close as it gets to one.

If I could give lower stars I would. I got their DVD creator and it was an absolute joke. It wouldn't burn anything. I looked through every support option on the website, tried every suggestion and nothing worked.

I've been trying to contact a real person for 2 days but have not been able to reach anyone. They have an automated message for the phone saying that there is no one available now and you should call back later, the email portion didn't have anything for me to send an email, and the live chat feature would only let me talk to a bot.

This company is a scam, please don't fall for it like I did.

Wow I desperately wish I would of researched this company and would of come across all the negative reviews before wasting my time and money with one of the worst companies I have dealt with.

Their website and description as well as advertising showing they do a free trial period like most reputable companies leads you into them taking your money for additional products not even described and then blaming you for misinterpreting false advertising. On top of it their software crashes and is very glitchy.

Their customer service is even more despicable, they refuse to take any ownership of wrong doing and provide no customer resolution. After working in customer service for over 15 years and owning a business I could not believe that there are companies still like this. Would give this company 0 starts if I could.

Stay away! I've come across more than 100 reviews extremely similar to mine. Working with PayPal dispute center as well as reporting this business to many sites.

Created 2 Whatsapp backups - one on phone, the other on PC. Followed instructions to the letter on how to revert to regular Whatsapp official version. Now BOTH backups turn out to be faulty and I have lost all my data.

Agent meant to assist me with this is unresponsive, with internet issues and just says there is nothing he can do.

I have a lifetime purchase of wondershare video converter ultimate from 2017 that was lost during a recent upgrade. At first I was dubious about dealing with on line chat but to my delight they responded in a timely manner, even text me. They were patient and listened to my concerns and by the second day the problem was solved. Just as an added note I am glad I took the time to print off my purchase details and invoice and hung on to them all these years.