Wondershare

Added a *.CR3 (Canon RAW format) file to get a jpg in three different sizes... This made me ask for a refund. Customer service without knowing the program, sent a mail with a picture to save it (can you chose the formats?). Then another mail asking for screenshots… The program does not really what they let understand and the customer service is useless.

I got the Filmore software under a 7 day free trial. The software didn't work well. When I tried to get my money back, was told that no refunds can be given. Do not purchase unless absolutely sure the software will work.

Wondershare keeps billing you even if you have cancelled. Cancelling is extremely convoluted and there are no assurances you have effectively and completely severed your commercial relationship. Next month you will check your credit card balance and, there it is, they've taken another 20 bucks just like last month. Do yourself a favor and don´t ever subscribe to Wondershare.

I've been trying now the 5th attempt and instead of letting me delete the black hole it independently decided to insert, it deleted my entire project, It reached back into my original on my computer and destoryed that one, too. Here is what remains of my hour and five minute event...

I had a problem with their junk software immediately after purchase. As others state, they refuse all refunds, no matter the scenario. They make it very difficult to contact customer support. Their customer service model is to take your money and never hear from you again. On top of that, others suggest that they may be installing bloatware and/or spyware on top of their products.

Bottom line: junk product, non-existent customer service, and likely scam company that I would not trust with any of my information. AVOID!

Tried desperately to get a refund for this craptastic bit of transfer software to move iPhone data to an Android phone. It works, sort of. Messages aren't sorted correctly, neither were contacts, all the music came over, but covers didn't match albums, other data scrambled as well.

I tried and tried to get a refund through my credit card company, Wondershare fought tooth and claw INSISTING their package worked as advertised. Yes, transfers data, not necessarily in a way you can make use of it and they will fight like the third monkey on the boarding ramp into Noah's ark for every penny.

THEN they have the gall to try and renew your package which is another chore. Just cancel your account. Block the website. Throw $33 into the fireplace. It'll be of more benefit.

You don't even want to know the back and forth I had to go through with this company. Their 30 day free slideshow builder is a lie. Once you finish making it and save it, it has slashes / marks all over it. So you cannot technically make it without it having marks, unless you pay them. They only email. No phone number. Based in China. Their customer service is disrespectful and undermine your intelligence. They will repeat unnecessary info., and they will not address your complaint directly. Extremely frustrating. Had to deal with it for 3 weeks, non-stop. I had to eventually put a stop payment which was annoying as well.

I would give them handcuffs instead of 1 Star. This company sucks you in with false advertisement of a FREE Trial. After you pay your $79 and try to cancel the subscription within 2hrs of trying to use the platform, they tell you there is no Refunds. And then, when I looked at my PayPal account, I saw they also charged me another $32 that wasn't initially disclosed. It seems like robbery to me. False advertising and clear deceit.

Although I bought a lifetime license, I should now pay for version 13 again. My license is for life, not version long.
This is clearly a fraud. Stay away from such dubious companies if you don't want to lose your money.

Wondershare masquerades as any number of 100s of downloads sites. They have no useful products; they do have many viruses and trojans masquerading as utility software. Once they have your billing information, you will never be able to terminate the billing. Sadly, the massive revenues that they collect from this boilerroom operation are simply recycled into spam advertising for their bogus products.

Their product is good but they just keep taking money from my account, I've just noticed they plan to take £53 from my PayPal next year when I signed up for life.
The most alarming is looking
Back they took £17
From my credit card for no reason, I cancelled Filmstocks which I never signed up to but they take money randomly and don't answer emails. I am going to call the bank obviously but steer clear of this company or watch your bank account t like a hawk! Dodgy firm.

Update: after numerous emails I have been given three separate refunds, one of which was never explained why it was taken.
My frustration was this product 'filmora wondershare ' in my opinion is the best video editing software, I'm now pleased it's sorted but be aware!

I did not receive an email notification that the subscription was going to renew. What I did receive was an email confirming a Wondershare Order Confirmation. Their reply to my request to cancel was "Normally the user will receive a notification email that the subscription is going to be renewed 7 days in advance and you can choose to cancel the subscription before the payment was charged. If the user forgot to cancel it timely and payment was finished, we are not able to refund just because of personal reasons like no longer needing it." they refuse to refund the charges. Do not do business with this company