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How would you rate Wish?
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Arkansas
1 review
25 helpful votes
Follow Randy D.
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Stay away,,, far far away. This company changes item descriptions on products en route to your home. Ordered 4 "laptops" and 8 Cell Phones. Recorded items descriptions after purchase. All item descriptions changed during the course of shipping. The package content was switched in the item descriptions and the only thing arriving as ordered was a cheap watch and some useless trinkets not worth the shipping fees to return.

Date of experience: April 7, 2018
Australia
1 review
1 helpful vote
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Wish is $#*!
June 15, 2017

Was terrible products such a rip off! Straight to the bin, they copy upmarket clothing sites and try to copy, the clothes never for the material is a joke totally see through and thread bare don't waste your money or time

Date of experience: June 15, 2017
Kentucky
2 reviews
18 helpful votes
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Updated Review
December 28, 2021
Updated review

Wish has unfortunately went through some changes in the past few years.

I personally will not be shopping with them in the future. From poor customer service, over priced items, horrid shipping cost, and bad business practices.

I have been a wish customer for many, many years, even before the site become majorly popular and became known. With that said understand the Wish you see today isn't the one I knew.

You can find MOST of the items your looking for on Wish on other platforms for either far cheaper or higher quality.

I have personally bought MANY items from Wish and the last few times I have been ripped off from the items being insanely late, being the wrong item, to not even showing up. Wish also makes promises it doesn't keep with their own policies.

Sometimes they SAY they will issue you a refund however sometimes it doesn't show up in your bank at all.

Buyer be warned.

Date of experience: December 28, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.


EDUCATION IS KEY!
May 26, 2017
Previous review

So quick tips. Wish is cheap because of long shipping.

Refunds will show up as refunded but can take up to 5 to 7 business days.

China and Japan sizes are different. Order one to two sizes up. This isn't the businesses fault.

Read the description and look up reviews on your items on google.

Shop verified if you're doubtful by looking for the blue check mark.

Wish is a fair good site Wish isn't the distributor they are the Hub. They refund and these bad reviews are from people who aren't very intelligent.
I have ordered over 50 items and only had an issue with one and got my refund and they still sent the item I got it for free.

Date of experience: May 26, 2017
Ohio
1 review
5 helpful votes
Follow Amy H.
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This place is a joke!
February 23, 2017

I ordered two items almost two months ago and still nothing. I have messaged the company multiple times and they just keep telling me that it's in process that it's almost here. What a joke. Do NOT order from this site.

Date of experience: February 23, 2017
Texas
1 review
0 helpful votes
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Love this app
December 20, 2017

I love this app. Found things I had never seen before... clothings you can't find here and really quick shipping. The tracking needs a little work I have received items but can't give a rating because the tracking says it still has two weeks til delivery. Will continue to use.

Date of experience: December 20, 2017
South Carolina
1 review
0 helpful votes
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Good quality product
December 20, 2017

Goods are what you pay for not cheap looking.
Sometimes take to long to receive but all around pretty good service. I have been ordering from wish for 3 years and have only not been satisfied maybe 3 or 4 times.

Date of experience: December 20, 2017
Switzerland
1 review
0 helpful votes
Follow Franck R.
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You can contact them when you find out how to do so (good luck!), but nobody will answer you anyway! They get your money, and if something goes wrong (no delivery in my case), you can forget getting your money back!

Date of experience: July 29, 2020
Wish C. Wish Rep
over a year old

Hi Franck. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Georgia
2 reviews
5 helpful votes
Follow Tommy g.
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I have bought products in the past and they have come slow but finally would appear recently I have bought items the Have nots arrived and when I asked for a refund sometimes I refund the shipping cost of the item never gets refunded I have like 5 items on order now that have not arrived. I will not be buying from them in the future shipping is extremely high even though the products are fairly inexpensive but if you don't get them you still wasted 15 or $20. And there's no real way of customer service

Date of experience: May 19, 2020
Wish C. Wish Rep
over a year old

Hi Tommy, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

South Africa
1 review
0 helpful votes
Follow Magwayi K.
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My orders never delivered &i was blocked from claiming back my money, my order history &customer support not operating so i am unable to claim my money, I emailed them with the proof of purchase but they failed to assist me

Date of experience: May 21, 2020
Wish C. Wish Rep
over a year old

Hi Magwayi, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Texas
3 reviews
0 helpful votes
Follow Janice B.
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Every one of my orders start with a shipping time of 1-2 months, then after the original delivery date passes they push the shipping time out another 2-3 months, and they will not let you cancel your order, but they sure take the money out quick when you order! There are no customer service reps you can talk to either! Save your money, you will not get what you ordered anyways!

Date of experience: July 11, 2020
Wish C. Wish Rep
over a year old

Hi Janice. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Connecticut
2 reviews
33 helpful votes
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Definitely a hit or miss
February 14, 2020

Most of my orders have been pretty legit, the only complaint is how darned expensive the shipping fee is, and maybe I've been spoiled by amazon prime but why should it take 2 months for me to get a pair of earbuds? I've had some orders straight up never get delivered, but at least the micro SD card I bought works.

Date of experience: February 14, 2020
North Carolina
1 review
0 helpful votes
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They do not deliver
July 18, 2020

Great fun to start with and then the wait begins - the delivery date goes from weeks to months. Totally unreliable.

Great bargains because they do not deliver. I ordered a set of 13 and when one arrived, they said the entire set arrived. Just a Lie.

Avoid Wish or will be WISHING the order would arrive from months.

Date of experience: July 18, 2020
Wish C. Wish Rep
over a year old

We're here to help, Jerald! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

New Zealand
1 review
1 helpful vote
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Scammed
March 12, 2022

I ordered 2pir of trousers with quoted postage of $4.70 after payment they had charged $34.00. Try to cancel and they push you around various computer generated time wasters.
Impossible to get any satisfaction. They are bunch of fraudsters. Never again will I be caught out by this company. This is before I even receive the goods. My expectations are zero

Date of experience: March 12, 2022
Wish C. Wish Rep
over a year old

Hi Ross, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Australia
1 review
3 helpful votes
Follow Dee V.
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Buyer beware
November 29, 2015

I purchased a Bluetooth keyboard for my iPad mini. Itook forever to arrive but seemed perfect on arrival. 31 days after it arrived the numerical keys except for 5 & 6 stopped working. The company refused to exchange the defective product hiding behind a 30 day return policy. Buy directly from a company within your country, I know I will from no on Wish.com is a complete and utter scam

Date of experience: November 29, 2015
Canada
1 review
15 helpful votes
Follow Sherri G.
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I was definitely enticed by the prices. And i was aware that items were coming from over seas so i paid extra for rush delivery. Was supposed to be 5-7 days... yea. More like 2 months! For one shirt that did NOT look like the picture at all! And the material was so plasticy and had the weirdest smell i threw it out. As for refund of any sort. Ha! Maybe if you can actually get a response from them! So seriously buyer beware here people.

Date of experience: December 11, 2015
New York
1 review
3 helpful votes
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Wow, can't believe I got so scammed. I've always been so very careful about ordering online - don't know what I was thinking ordering from wish. Only a 3 of the 20 items ordered arrived and even then 2 of the 3 were complete junk. Sent a complaint about one of them and they say they're going to refund but I'm not holding my breath.

Date of experience: October 25, 2016
Illinois
1 review
3 helpful votes
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Just ordered
September 10, 2017

I have made my first purchase from wish. With shipping the total was 16$. Im not expecting Calvin Klein type products lol. The order confirmation tells u when to expect ur products. Some are a month, some longer. What I have found off is my CC has 3 transactions for 16$ however the16 was removed only once. I'll stay on top of that and maybe report back when I have received the order.

Date of experience: September 10, 2017
Canada
1 review
0 helpful votes
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Totally scammers
February 10, 2021

The seller wrote a confusing description about the quantity, I was expecting more items that what I received. Customer service kept me asking by proof, and replying that the seller sent the right quantity. Stay away from these scammers.

Date of experience: February 10, 2021
Wish C. Wish Rep
over a year old

We're here to help, Laura! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

New Jersey
1 review
6 helpful votes
Follow F Y.
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These jokers kept sending my mother-in-law things she didn't order, and charging her account. When she called to rectify, hackers took over her computer and siphoned off a lot of money. 3rd world scam artists.

Date of experience: March 6, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
1 helpful vote
Follow Amy R.
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Only one item I have ordered has arrived here and that item was in very good condition and worked perfectly. So I know at least it's not a problem with the shipping address. But many of the other items I've ordered haven't arrived due to some issues. It's annoying that the sellers don't update tracking very often. Because you never know if your package is late or lost... But I think the main problem is that customs take a long time. They may be keeping my items somewhere for inspection. And who knows when they'll get out. I may or may not ever receive them, which would be quite unfortunate if I didn't, but I will keep shopping on wish because when you don't get your items at least they give you a full refund and whenever I try to contact customer service they answer WITHIN THE SAME DAY and they are always polite and eager to help.

Date of experience: May 10, 2017

Overview

Wish has a rating of 1.7 stars from 8,289 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
868
value
828
shipping
847
returns
733
quality
779