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Wish Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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If I could give this company a zero rating I would. I literally received a package of garbage items today. Not one thing was what I ordered. Absolutely impossible customer service. No resolution. Wasted my money! This is a SCAM!
I thought I purchased a tablet from a seller in Wish and then received an ugly plastic tablet holder, reported to Wish, and believe or not, Wish refused to help. As the seller does include a tablet in their description, it's cheating in this sale. We are really unhappy with Wish
Hi William. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Tried to find t -shirt (Agatha Christie's Poirot with quote about little grey cells) When I googled these shirts Wish had one at $11. Clicked to their site, the price jumped up to $15. Then went to checkout to see shipping costs, the price jumped to $27! WHAT? No one answering the phone but no mention that number not working. Tried to email and that not working. Don't need Poirot to figure out the clues. Will never shop with them.
Hi Maria. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
How about a sex toy for me and my husband and it showed a head delivered but when I went and checked the mail there was nothing there so waited 2 days and still nothing so I messaged them I was like hey it shows it's delivered and it's not I want a refund or another product and they said that it shows it's delivered and I got it and they can't help me
Hi Robert. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Don't ever use this app to buy items, as items won't arrive or will arrive after 2+ months or U won't get fully refund and no customer support too. Worst exp ever
Hi William. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Do not recommend. Took ages to arrive. Terrible after sales support. I ordered a item in my normal size which didn't fit. They asked for photo evidence which was sent but they refused to do anything about it. Would offer a swap, a credit or refund - they just said "I understand this issue caused an inconvenience. The store has fulfilled your order correctly based on the variation you have chosen." Useless their customer as it doesn't fit! Don't be tempted to use them.
Hi Lisa. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Waited over a month for my order to come. Never got delivered. They said they would refund shopping costs and the next night at 8:30 i got a notification saying my items were delivered! THEY WERENT i was home.
Hi Allyssa. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Advertised a 50 piece router bit set in a aluminum case at a HUGE discount. Ordered the set believing that I would be getting 50 piece set as they kept lowering the price from nearly $100 to $10.
Today I received the set: 1 router bit from NY vs. China a month earlier than they projected. Why? They never intended to send the set. So now I am faced with me paying for a return of the one router bit, which I do not need.
All their pictures show a set of 50 with the case. They people are a scam. Beware of all of the positive feedback. I should have realized, if it is too good to be true, it is too good to be true.
Hi Doc. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Rip off, never what you think your buying, they never give refunds, and keep postage which is more than item, buyer beware
Hi Jill, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
This company is probably a total scam. I ordered my granddaughter's birthday present. It was to be delivered in 10 days. I never showed up. I forgot about it and later checked with my daughter to see if it ever came. Never did. Tried to get a refund and they refused. Then I realized that there was no order number provided. See attached. This sight is a total scam. Never use them.
Hi there. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
They say it was delivered but it was not. Don't identify courier company and when you track the tracking code on the internet it says it doesn't exist.
Tracking number - VR*******YP – only to be clear!
Then you go to their website and contact using the pre-inserted questions and they inform that it was not shipped but…. You don't know! No one talks with you
I was, probably cheated!
Hi Sergio. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Only half my order has arrived. Tried to access customer support online... it's a joke.
They clearly do not care about customer support.
If only I had read the reviews before placing my order. I do hope more people read these reviews and are saved from doing business with this company.
Hi Anne. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Purchased several items spent a lot of money. I never received my orders. Tried to reach out to them and was told to wait a little longer, so I did because you have no choice. Finally after 5 since I ordered I reached out again because you can only reach them by chat on their website, I got a generic message that said now it's to late for a refund so I'm out about $200. This site is a SCAM. DON'T WASTE YOUR TIME AND MONEY. BUYER BEWARE!
Hi Angela. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
When your delivery date changes 3 to 4 times and you finally get sick and tired of waiting and decide to finally ask for a refund they send partial payment. Modern day pirates, liars, and scammers!
Hi Mel. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Ordered 3 picture frames only. Then 3 rolled up paintings show up. Wrote and complained they said we got what we ordered even though the paintings were only $3 each and our frames were $38. They would NOT refund. There is also no one to phone like Amazon. In the end our Visa card 9Bank) got a refund for us. The term Robbers Dogs comes to mind. The only thing I wish for is they fall off the planet.
Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
There are always some items looks attractive. But after your ordered, in pretty 5 to 10 days, the order has been cancelled. You can only buy something not so good.
Hi Calvin. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Ordered an external hard drive from Wish in early Sept. 2020. Faulty HD arrived end Sept. Could not contact Wish via ‘refunds and returns' link. Contacted Wish via a service link and advised that r&r was not working, their reply - go to r&r. They did not reply when I again wrote r&r not working.
Reported problem with PayPal early Oct. Escalated with PP 20 days later because no replies from Wish. Early Nov PP advised full refund.
If not for PayPal, I'm sure I would not have received a refund.
Wish, the company founded to make Nigerian scammers look good.
Hi Henry. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Ordered different lotions and serums, about 6-7, all turn out to be rose water, in tiniest of bottles that wouldn't last more than a week. Disappointed and feel cheated.
Hi Romana. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I order a mason shirt awhile back all together a paid $12 that's shipping included, I wanted also a month for my package I know sometimes it takes longer, so check the status and I say it was on his way in post arrive by certain date never did kept asking about it kept getting the same thing the runaround never did get my money back or nothing no one contact me no email or nothing I just got ripped off for $12 I wouldn't buy nothing else from wish.
Hi Santonio. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Prices are the same as if in the USA (they use a San Francisco address to make it look like it's in the US, but it is in China), the price gets adjusted for the USA. I saw the price for about $1.50, but then when I purchased the item, it went to $7.00 with $2 shipping, now I have to wait a month to get the product. If I ordered from Amazon, it would have cost $7 but would not have to wait (no shipping cost either).
Hi Joel. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kim. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.