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Wish Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I ordered 3 dog beds. Two packages showed up. One small and contained a red dog bed.
The other was a larger bag and contained just one blue bed.
After confusion I discover one package was to contain 2 beds.
The packer forgot a bed.
Wish will not ship the missing bed. They say that I got it since I got the package.
Then tried to lay blame on Fed Ex and wiping hands of it.
I ordered an item in May and was charged same day, and promised delivery within 10 days. No delivery! After I trace order (no human contact available), I am informed a delay of 30 days in place. This delay extends 3 more times. I purchased item elsewhere and received it within a week. Now trying to cancel order and get a refund, reaching customer service was a complicated maze. Finally, a refund was promised, but I only received the shipping amount... not the product. It is now the mid-November... no refund and customer service has disappeared deeper into the maze. The time involved in this is not worth the effort. I've been ripped off!
Hi Brad. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Wish also tracks your computer's IP address, social network information, location, your internet browser, and even the items you click on. There's always the possibility of a website being hacked, and Wish is no exception.
Wish has a consumer rating of 2.48 stars from 7,084 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Wish most frequently mention customer service, delivery date and credit card problems.
THEY ALSO HAVE ZERO COSTUMER SERVICE. NO WONDERS ITS ONLY BY MAIL. BEEN DEALING WITH THEM FOR LIKE 2 MONTHS AND STILL NO RESULT.
Hi Grouch. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I ordered a watch and waited weeks and a weeks after the due delivery date I inquired and the message reply was wait a few more weeks so I waited another 3 weeks and again complained that it hadnt arrived and an auto mated message replied I have exceeded the window of time to claim. I wont be accepting this as I am about to go into battle with these rip off merchants. The reason for the review is to let everyone else know that they should leave their money in their Bank Account and not have to go through what I am about to go through to recover my funds.
Hi Robert. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I've ordered a phone with wish, it was saying delay due to covid that has never arrived. Later it was closed with no one answering phone calls and not chat support all are automated which is not is helping. Lost couple of hundred dollars. Don't recommend bying any item as it looks cheap and magnified in images that look attractive. As you can see in delivery status says it is not arrived, stuck somewhere in china. Wish is not refunding the money.
Hi Har. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Can't get a response from there customer service and if your order for joyful shopping theyre all be big scam, all there product they're selling are misleading
Hi Anne. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I just ordered and the total was $110 and change when I finished it was $162 and change THIEFS I've had the same items same total for almost one month you pick boots listing as $6 then they're $19.45 same on pants they were$3.45 and now$11-$13THIEFS no wonder your rating is 1
Hi Balinda. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Every time I try to buy something the price jumps up. Bait & switch! They also give a dicount code that never works!
NONE
Hi Malco. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I ordered 3 things, boots size nine got size 7, dog bed size 70 mil got 60 mil, briefs size extra large, fit size small. Could not contact customer support tried multiple times. I even tried emails and they told me to contact customer support. I explained I was unable to contact customer support this went on and on. So again I say wish is a farce. I am unable to give a picture for I sent everything to good will.
Hi Julie. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I am waiting more that 4 month and no item has been delivered yet i try to call them no online support
Hi Mehrdad, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered 10 items and got 2 of them. The rest never came. First they listed they were still being shipped. Now they don't even show as ever being ordered. This is the worse company out there. If you want products from China, use Ebay and Paypal. You will not get ripped off.
Hi Ronald. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I purchased 2 items 1was correct. The 2nd one was completely wrong. I want to return it but I keep getting the same response each time I send them pics. I will take my lost and will not purchase again or tell others. Do not waste your money here. An oline site that found a way to Scam your money.
Hi Tammy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
The photo says it all. $11 vs $15 for the same item. SMH. Oh, and if I wanted to buy two of these items, it was $5 for each item, which is super dumb. My order would have been $42.40
I wound up buying the same item on Ebay for $13 each and the shipping was $4 for both of the items together. My total was $36
Hi Vladimir. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Ordered dozens of products, the ones that ship from usa come fairly quick but most of the products with long shipping times don't come at all. It's really hit or miss. And the shipping is so long it's out of the return/warranty period so they keep your money
Hi Mike. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Ordered 81$, pick up Oct. 30. Never got barcode on email. Store would not give me merchandise without barcode. Their phone to find orders was broken. Paid on PP. Put in a dispute, pp will not recognize them as a legitimate co. They gave me refunds for our of stock merchandise, about 1/3 of my payment. Never got the rest. Pay a little more and get the real thing from a trustworthy company in the US.
Hi Ilene. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I bought a Note 10 Pro that doesn't read my sim card. The only thing this phone does is poer on.
Wish haven't provided me with any, technical support, offer to exchange or refund. They keep sending me automated messages.
Hi Albert. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I ordered a pair of boots for $31 and I got 3 bags of decorator rocks! Have been back and forth with them to either send the boots or a refund. It is now November and dont have anything! They are the worst! Dont spend your money!
Hi Diane. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
They have a lot of tricksters companies/suppliers. When you have issues with your order "WISH" will never back you up in case of you have problems with one of the suppliers! I will never use them for shopping
Hi Ja. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
This is by far the worst service ever. Items are crap quality. Always lies and delays on the adds. Promo discounts never work. Its all fake and lie to get you to use it. I am never using them again. Waste of time. And you cannot speak to anyone in customer suport, its automatically done by comp and you they never resolve your issue.
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Product of the website are just absolutely trash and won't last more than few weeks. Look at the true stickers I ordered, it took them only few weeks to get like this.
Doesn't worth the wait and postage fee.
The product might sound cheap but they charge you the real price by adding up the postage fee.
And even if you order few items together they charge you seperate fee for each item.
Hi Toghrol. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carrie. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.