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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

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California
1 review
16 helpful votes
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WISH # 1 SCAM
October 15, 2015

It went complete wrong, I though it was a legit company, there is not contact us at all only generated emails, I make a big order, the first item was complete wrong, size, color, material very cheap, nothing compare with the picture on the add, added to this the return policy, is brutal, in order to have a refund you have to pay for the shipping, which considering is China you will end paying more than the item in question. Really bad experience, now I can't cancel the order I just pray for the following items came right otherwise I just waste big money. I do not recommend this cheap fraud business to no one

Date of experience: October 15, 2015
California
1 review
5 helpful votes
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Bad Service
October 14, 2015

I ordered a black iPhone case and was shipped a pink case. Wish expects me to pay the shipping both ways which is way more than the cost of the item. I definitely do not recommend this service to anyone.

Date of experience: October 14, 2015
California
1 review
4 helpful votes
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Everything you order is smaller than your expectations, but the worse part about wish is customer service: no phone, no email!
Their advertising is scam and when you receive the item, you will try to refund it, but you can't :), because shipping cost is on you and it is more than the money you pay pay for the item. Pls don't waist your money on this scam site.

Date of experience: October 13, 2015
Georgia
1 review
9 helpful votes
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Works great!
October 13, 2015

Listen, ya'll can't be having high expectations for this stuff. I have received everything that I order(which was about items) it took about 3 weeks for everything to arrive and it all works great! You get what you pay for. Do your homework and you won't be too caught off guard when your purchase stinks. I love this app and it deserves all five stars.

Date of experience: October 13, 2015
Canada
1 review
5 helpful votes
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100% See Through
October 13, 2015

I've just recently decided to try out Wish, to see how the products on there would actually be. I have to admit, I was drawn in by the cheap prices, and was wondering how the product would actually line up. I ordered 3 separate shirts, a scarf, and a pair of tights.

2 of the 3 shirts are absolutely terrible.

One of them is completely see through, and the belt that came with it doesn't even come 3/4 of the way around my body. If I ordered a larger shirt (I ordered the largest size they had, since I am aware of the sizing differences) it doesn't make any sense why they would send me the same size belt as they would a medium sized shirt.

The other shirt I had problems with had a lovely lace portion on the upper half (chest up), however it was almost as if they had only ordered one size of the lace, and just decided to add it to a larger shirt and that it would be okay. Hint: it wasn't, and it looked terrible.

The third shirt I ordered was actually quite nice, and although it was a bit see-through, it still offers enough for me that I'd keep it. I actually think that I may order the same shirt in a different colour, as well.

The scarf was fairly nice, it had a nice look to it, and it was a good size. However, it has an absolutely awful smell. It's almost as if they had dumped oil on it at some point. I'm washing it a few times in the hope that the smell will come out, but if it doesn't, I'll probably end up tossing it.

The tights have yet to even reach me, even though it has been almost 2 weeks since the end of the expected arrival date. I hope that they end up coming eventually.

So from my experience - very hit or miss. Mostly miss. At least it's cheap, but that shouldn't be an excuse for selling merchandise that it nothing like the pictures.

If you are a bit on the heavy side (Large and upwards) I wouldn't bother with this site. Most of the stuff doesn't even come in larger sizes, and when it does, it's made out of low-quality materials.

But hey, for less than 10$ for most things, it can be worth a try if you're willing to go digging.

Date of experience: October 13, 2015
Florida
1 review
3 helpful votes
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Horrible
October 11, 2015

Horrible

Everything was sent one size smaller than I ordered. The material was not good quality.

Date of experience: October 11, 2015
New Jersey
1 review
9 helpful votes
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Fraudulant
October 8, 2015

The website said free shipping over 25.00.
My order was $61.00... when I contacted them and let them know I was charged shipping, I was told it was for any ONE item over 25$... the website did not specify this.
I then canceled my COMPLETE order, they still shipped it!
I have uninstalled the app, and will NEVER order from them again.
Don't waste your time or $$$
Pass it on...

Date of experience: October 8, 2015
Ohio
1 review
11 helpful votes
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Still no merchandise
October 8, 2015

This is such a scam. Placed an order over a month ago... was suppose to receive it by Oct 5... it's now the 8th and I haven't received an upsate on shipping info since Sept 25. Ridiculous.

Date of experience: October 8, 2015
Arkansas
1 review
7 helpful votes
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Wish is a total scam!
October 8, 2015

My brother and I both signed up and was suppose to receive their "free" gift. Well it wasn't free cause we still each had to pay the $1 shipping and handling. Well it has been almost 2 months now and we still haven't received anything. It is a total scam and anyone who says otherwise obviously works for the company and is just trying to save face. If everyone who signs up pays their $1 shipping and handling on the "free" gift that adds up and they should be held accountable for thier thievery. DO NOT FALL FOR THIS SCAM LIKE WE DID!

Date of experience: October 8, 2015
Tennessee
1 review
5 helpful votes
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Beware!
October 5, 2015

Cheap quality in childrens clothing, most are see through. Never request a refund because they never gave me one and i cancelled the order after i submitted it. I've been cheated from this company!

Date of experience: October 5, 2015
Massachusetts
1 review
14 helpful votes
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So far I only ordered a handful of items and the stuff that I received, I absolutely LOVE. As my title states, this is pretty much exactly like ebay and Amazon. You're not getting items from an actual business, it's people selling what they have. Someone has to grab the item, wrap it up, and send it out like UPS and I think thats where alot of people get confused because thats what is the cause of most people's complaints. Alot of times, you have to look at the seller and see what their rating is and look at the rating of the product. Alot of times if there aren't ratings, then it's a bit iffy and that's where you run into problems. Ebay and Amazon are the same way.

Date of experience: October 5, 2015
Wisconsin
1 review
8 helpful votes
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My son ordered a hoodie. It smells like motor oil. Washed twice, cannot get the smell out. Threw it away! STAY AWAY

Date of experience: October 4, 2015
Texas
1 review
4 helpful votes
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WASTE OF MONEY
September 30, 2015

Waste of money no matter if you spent $1 or more, things ship from China and are cheap. I'm still waiting for my order and it has been 6 weeks and it is not here yet. I ordered decorating tips and sleeves, the sleeves arrived and when I used them, the split, leaving me with a hand full of frosting, cake none. Next time I will just go to Michaels... can't wait to see if the tips ever make it.

Date of experience: September 30, 2015
GB
1 review
5 helpful votes
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Very good
September 29, 2015

Hi my name is Julie Wilson I've received a package witch I never ordered again... I let it go the first time but I do love shopping with wish, I would just like the things that I have ordered.

Date of experience: September 29, 2015
Massachusetts
6 reviews
13 helpful votes
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It's all a lie.
September 28, 2015

I order from this website i've order a total of 5 things. You see the picture and you think they look nice and pretty and than you order it and it looks nothing like the picture. All the shirts and sweater i have order are nothing like the picture online. The material is cheap and won't fit you. DO NOT ORDER FROM THERE save your money. It might be cheap and what not but do not order.

Date of experience: September 28, 2015
Louisiana
1 review
7 helpful votes
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Another overseas rip off
September 26, 2015

My first order was only $1 earrings... been a month nothing, a dollar is not much 'til you multiply by millions. Just go to your local dollar store or better yet hit the Thrift store and get better quality

Date of experience: September 26, 2015
Texas
2 reviews
25 helpful votes
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Eh get what you paid for
September 26, 2015

Their shipping and processing are alright. They ship from various locations, seems like in Asia. Although their products looks really nice the quality is quite poor, but then you get what you paid for. Customer service is pretty nice, they'll follow up a few days after (or maybe it's a system thing) that checks in with orders that should have arrived. If you need like cheap costume or something yea sure go ahead order form them. However, if you want like looking things, go to another site.

Date of experience: September 26, 2015
North Carolina
2 reviews
7 helpful votes
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I downloaded the Wish app about 6 months ago after hearing about it from a friend.
I made sure she ordered a few times and received her items before ordering anything.
Ok game on I see so many things that I want but only order 1 a ring that is gorgeous I wait a month and it finally comes in and I am ecstatic until after wearing for a few days and notice the stones on the side are all out of whack. So Im like whatever and go back to the app and order another ring and some bamboo crochet hooks I wait another month the hooks come in and they are a hot mess that I have to resurface and shape myself. Still waiting for that other ring a month and a half in and nothing. Contact customer support their advice wait 6 more days so I do still nothing contact customer service again wait 6 more days. Hell no I had to go thru paypal and get my money back.

Date of experience: September 25, 2015
Australia
1 review
14 helpful votes
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HONESTLY THE WORST ONLINE EXPERIENCE I HAVE EVER HAD. WAS SUPPOSED TO BE CHARGED ONLY $17 AUD IN SHIPPING TOTAL. THEY CHARGED ME $42 AND I HAVE SENT ATLEAST 20 EMAIL TICKETS WITH THE SAME COPY AND PASTE REPLIES. NIGHTMARE REALLY. WILL NOT USE EVER AGAIN.

Date of experience: September 18, 2015
Washington
1 review
10 helpful votes
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This is terrible company to order from they make it almost impossible to retun something. Save yourself the frustration and trouble, stay away from them!

Date of experience: September 16, 2015