Their shipping and processing are alright. They ship from various locations, seems like in Asia. Although their products looks really nice the quality is quite poor, but then you get what you paid for. Customer service is pretty nice, they'll follow up a few days after (or maybe it's a system thing) that checks in with orders that should have arrived. If you need like cheap costume or something yea sure go ahead order form them. However, if you want like looking things, go to another site.