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How would you rate Wish?
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North Carolina
1 review
8 helpful votes
Follow Panda B.
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This website has a great potential. It has good, unique products that makes you want to buy. But:
-the site appears to be bare bone, present a creepy feeling of a "fraud" site
-there is no option to choose color and/or size of a product
-Customer support is non-existent

I'm going to stay clear of this site for a while until improvements are made to boost my confidence and trust. Just my opinion.

Date of experience: February 17, 2016
Vermont
1 review
18 helpful votes
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Bad
September 17, 2016

I ordered my "free" gift which by the way is NOT free. You have to pay for shipping. Anyways they say you get it in two weeks, I'm still waiting and it's been 5 to 6 weeks. So right there are two lies. I DO NOT recommend this app to anyone who does not like to be tricked. I would give it stars in the negative numbers however sadly they do not exist.

Date of experience: September 17, 2016
New Jersey
4 reviews
4 helpful votes
Follow Lydia S.
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There is a reason why you can get a nice brand new pair of shoes for $3. It's because you get what you pay for. Everything i have ordered from Wish.com has either torn or been very uncomfortable to wear. You have to check the reviews on the specific item before purchasing it because some items are a hit or miss with the quality. Just be careful what you buy on this site.

Date of experience: January 4, 2018
Maryland
1 review
4 helpful votes
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I had a large purchase of giveaways for an event. Part of the shipment arrived from one store before the estimated shipping date, but the other (larger portion) did not arrive at all. I complained and that portion was refunded. I'm thinking some stores selling within Wish.com are better than others.
In order to make my event successful, I had to purchase from a more reliable online store with express shipping a few days before the event.
5 stars for the first store, 2.5 stars for the second (because the money was refunded),

Date of experience: May 19, 2017
California
1 review
3 helpful votes
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Ordering from this company is like opening a box of chocolates! You never know what your getting but its almost always NEVER what you ordered. I recently ordered coleus seeds and when i planted them it sprouted grass, once again not getting what I paid for. If I was you I would avoid this site like the the plague. 3 strikes your out. I will never buy from here again.

Date of experience: May 28, 2019
Canada
2 reviews
7 helpful votes
Follow Ash J.
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Always money refunded.
I am trying wish for the first time.

If the $1 deals don't work how can I trust buying more expensive or larger items!

I had received messages that my order was confirmed but instead of having the second message that my order is on its way I received a message that my order was refunded because my order was "not processed" in time?!

Yet when I looked up the items again on wish they were still being offered at $1
What is going on?
Is this a hustling platform?

Date of experience: August 16, 2020
Wish C. Wish Rep
over a year old

Hi Ash. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
4 reviews
3 helpful votes
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I've bought several items in this site and they've never shown up or been refunded. TOTAL SCAM! I've had other family members and friends experience the same results. If an item happened to show up it was months later, I'm talking 2/3 months.

Date of experience: July 15, 2019
Arizona
1 review
0 helpful votes
Follow Don W.
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Deceiving!
June 7, 2020

Ordered the Toys, Plants vs. Zombies for my grandsons. The picture shows about 15 to 20 items with order. Got 2. Disgusted by their excuse why it took 2 months also. It doesn't take a month for them to come from L. A. to Phoenix. Ying Ping is the maker of these toys. I'll never order from Wish and let my friends know.

Date of experience: June 7, 2020
Wish C. Wish Rep
over a year old

We're here to help, Don! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Pennsylvania
2 reviews
41 helpful votes
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SCAM SCAM SCAM
August 6, 2020

If you ever do receive your products, and there is a good chance you won't EVER receive them. But if... they will always either be the wrong items, very poor quality or the wrong quantity. Wish does NOT stand by any of their sales. The customer service department only responds with a preset response and doesn't actually ever address or resolve any issue.

Date of experience: August 6, 2020
Wish C. Wish Rep
over a year old

Hi Jill, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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Sometimes disappointing
January 14, 2018

There have been times where I get stuff in great condition but then other times things are wrong or lost or even damaged. Overall, experience is ok. Not great. If there was a quality assurance that looks at things before it leaves would be better. Although, I understand things can be damaged through shipping. Being able to send pictures is a great thing.

Date of experience: January 12, 2018
GB
3 reviews
3 helpful votes
Follow Dale R.
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My very first experience with Wish.com was an appalling one - an experience that I refuse to subject myself to ever again.

Post placing my order, my delivery date was changed on two occasions, resulting in a 51 day wait for my item (I am yet to receive it).

My desire was to speak to someone via telephone; however, no contact number exists for UK consumers. I was left with no other option but to communicate via email - corresponding with c. S. rep Ishmael. This concluded in my request for a full refund being refused, despite the surpassing of the delivery date, and questions regarding my order went unanswered.

I am currently in the process of filing a dispute via Paypal to recoup funds.

A horrendous experience - DO NOT BUY FROM WISH.COM.

Date of experience: June 27, 2020
Wish C. Wish Rep
over a year old

Hi Dale. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
9 helpful votes
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Rip Offs!
November 19, 2016

Ordered two blouses that showed up as one order. Neither fit so I wanted to return them. What an F'd up process for returning stuff. Took several attempts to get the job done and they just decided to not respond to two of my messages. When I finally got the refund they only refunded me for one blouse. Made 2 attempts to "message " them asking about the remainder of my money and they never responded, again. There is no phone number and no real customer service. This place will rip you off. Thank goodness I'm not out a lot of money but I will never purchase from them again and I will never recommend them either. Going to write the same review on the app site. I'm usually diligent about reading reviews on products before I make a purchase. I will begin to do the same for distributors. If I had seen some of these reviews before making my purchase I would have never ordered through them.

Date of experience: November 19, 2016
Iowa
1 review
9 helpful votes
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In November 2014 I bought 2 items from Wish.com. The tracking information they provided (which I had to have google translate the carrier website) Says that 1 package has reached the destination airport on December 4th, and the other package only says that a waybill was created on Nov. 17th. I have yet to receive anything, and when I tried to lodge a complaint through the website, I was told it would take them 2-3 days to respond. I'm glad I used PayPal for my purchases for that added protection. I WILL get my stuff or my money.

Date of experience: December 10, 2015
Texas
2 reviews
10 helpful votes
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Okay so I get everything I order but one think u may not know is when it says $3 and u buy it with or credit or debit or whatever u pay with well it actually end up costing you like $20...! I'm not saying don't buy from here but u should be more cautious. Your not really paying the prise they ask but higher at some things..

Date of experience: December 18, 2015
South Africa
2 reviews
3 helpful votes
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Wish item not received
August 28, 2017

I bought an item on wish on the 1st of May 2017. To date I have not received the item. I contacted the "support" team who replied promptly with absolutely no solution. They even mentioned that I can be assured that they did not pull the item from delivery... why would they give me such a comment. I never accused them of anything except for asking for assistance with my item not received. Extremely unhappy and I will never use this service again. As wil none of my friends

Date of experience: August 28, 2017
Utah
1 review
1 helpful vote
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I was really happy with Wish until I had to be refunded for two different items that never came in. Some come in and others don't. You just know which one will come in... another item is past the due date to get here by tomorrow and I've already told wish that if that one doesn't come to me either than I won't be buying from them anymore

Date of experience: February 11, 2016
Canada
2 reviews
3 helpful votes
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I feel as if wish has stolen our money. We have spent a lot on items that were never sent. We would like our money back as we did so much better ordering from eBay and amazon. There quicker and honest and always on time as they say it will be. I find it completely ridiculous that with eBay what ever we purchase that comes from china actually shows up but with wish nope, not a chance in hell. I have had to take time away from school and work to be home for items through wish saying our packages should be arriving by a certain date and they never came. I feel bad for i introduced my husband to WISH thinking and assuming you were straight up honest and a great cheap on line shopping store. I gave my husband good review and now i feel like a damn fool. To much money for items that have not arrived... we would appreciate getting our refunds back on all items please and thank you

Date of experience: January 24, 2017
Pennsylvania
2 reviews
3 helpful votes
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Wish.com
February 16, 2017

If you're ever thinking about doing business with wish.com half Chinese half American company think twice they have a lot of tricks up their sleeves to get your money and send you the inferior broken merchandise in addition getting your refund if you don't take pictures and send a copy of your driver's license and a copy of your bank statement you won't see a dime in today's economy with ID theft On The Rise who the hell wants to do that they're a bunch of crooks they also own Gee.com and home.com I brought over a hundred products from these people so I speak from great experience I would say stick with Amazon

Date of experience: February 16, 2017
South Africa
9 reviews
59 helpful votes
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SCAM
December 6, 2019

The worst app ever, I got hacked by a Chinese who went on to change my email address to a Russian one and even changed my shipping address. To make matters worse wiped out my my history and my pending orders, wiped out my wish balance not sure what is was used to purchase and now I have been trying to contact their pathetic support services only to get automated responses. It's been 3 days not trying to get assistance nothing. Don't buy from them

Date of experience: December 6, 2019
Singapore
1 review
0 helpful votes
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Shopping experience
February 23, 2018

Have been satisfied with the products purchased so far.
Would appreciate more in the description of product - e.g. sunglasses. Measurement of glasses would be helpful as some people with broader faces may want something bigger instead of buying then realising it is too tight.
Clothes have been satisfactory.

Date of experience: February 20, 2018

Overview

Wish has a rating of 1.7 stars from 8,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778