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WishReviews 8,285

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Ohio
2 reviews
3 helpful votes
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Great site
June 28, 2016

I have been ordering from them for over a year. Always had my order correct & on time! The rings are amazing!

Date of experience: June 27, 2016
Wish C. — Wish Rep
over a year old

So glad to hear that Lori! Thank you for shopping with Wish!

Texas
3 reviews
8 helpful votes
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I thought of wish, a bit like Harbor Freight. A lot of stuff at low prices, stop there. The quality of Wish merchandise has been great, I do get annoyed at having to pay separate shipping if I order two of the same item at the same time. Wish seems to be a clearing house and not a warehouse, shipping can take weeks at times. I also notice that many electrical items are built to foreign specs, ac and dc, so check carefully before you buy. An example, a flashlight (torch) uses a, 3.7 volt battery, not commonly available in the States. There is an adapter allowing the use of 3 AA batteries. Many plug in electricals use 220V and have round prongs where here state side we have 110V and have bladed prongs.
I have mainly bought bicycle parts, flashlights, batteries and Tens units. My only complaint so far is slow shipping.

Date of experience: June 27, 2016
Oklahoma
1 review
13 helpful votes
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Worst website ever
June 19, 2016

Wish is a good idea but I've attempted to place 2 different orders and after a couple of days both were refunded. Wish isn't worth it, you'd be better off sticking to amazon.

Date of experience: June 17, 2016
GB
5 reviews
2 helpful votes
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Basic items at low prices but more detailed descripton would help. Like i bought a spoon and fork set there thought it would come with a plate like the pic but it didnt and this wasnt described well enough

Date of experience: June 13, 2016
New Jersey
1 review
26 helpful votes
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Great Experience, Great Customer Service, Refunds Given Without any Issue. They've oft Times Contacted ME to give me a refund if the item takes too long to Deliver. What people do not understand is that wish is comprised of several stores not just 1 store. They over look the cost and the shipping. When you buy from Wish the shipping is either mass shipped or come via Snail Mail. You do not have the option to choose ergo your savings. Snail mail from China can sometimes take up to a month, but in all my experience with Wish they've always contacted me via the App and asked if I have received my item and if I haven't, they offer me a refund which I always receive without issue. I'm sorry for what everyone else is going through but I've bought stuff ranging from a single $1 with shipping another $1 to $250 with free shipping and they have never disappointed me. If they could not send the item. I'd get a notice on the app and given a FULL refund. I'll continue to order from them until they mess up on my orders I guess.

Date of experience: June 13, 2016
Washington
1 review
10 helpful votes
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Do not order tops/jeans/jackets or anything of the sort because it usually ends up with bad material or looks nothing like the picture. If you do want to order something order small stuff like maybe earrings, bracelets, phone cases, etc. I don't suggest ordering clothing at all from this app.

Date of experience: June 10, 2016
linda M.
California
1 review
31 helpful votes
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I have been ordering from Wish for over two years. I have never had a problem. The communication has been good and I have never had a problem getting a refund and I am often told not to even send the item back. I have gotten some fantastic jewelry for a dollar, scarfs, toys, travel accessories, etc and everything has been very satisfactory and decent quality. Sorry to hear that so many people have had problems.

Date of experience: June 9, 2016
Tennessee
1 review
3 helpful votes
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It's OK
June 9, 2016

Cameit's OK but when I got my order in it had paint chipped off other than that it looked the same as the picture look really cute beside the chipped off paint

Date of experience: June 8, 2016
Indiana
1 review
47 helpful votes
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Be a smart shopper
June 7, 2016

I've been a shopper on various Chinese websites and apps such as Wish and Aliexpress and I've never had any problems. Also, when I make an order, I keep the following saying in mind: "You get what you pay for." There's a reason these things are cheap. They're poor quality and that needs to be the expectation when you order from these places. Also, I only have a debit card, so when I make a purchase from these websites, I first go buy a pre paid card from Target or CVS and then make my order. You have to be a smart shopper to avoid any chance of extra charges or even hackers. Hope this helps

Date of experience: June 6, 2016
Ohio
1 review
4 helpful votes
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Hit and miss
June 7, 2016

I have never had any issues getting a return for items that I never recieved. However, they have the tendency to send you the wrong colors/patterns and sometimes "similar" products that aren't similar at all (eg: different brand of lipstick. Still lipstick but not the one I ordered)

You have to be cautious. Read reviews for the item AND the store reviews.
I have found it difficult contacting the stores selling the items, they tend to be unhelpful but when contacting the WISH support team directly, they're very good to make things right.

WARNING! EXPECT TO WAIT 1 month on all orders. It's from China. It drives me crazy seeing all the bad reviews just bc of slow shipping.
If you want fast shipping, but the same crap from Amazon for double the price.
Seriously, everything on wish is also on Amazon. For way more.

Generally I like the app.
Know if you see anything "name brand" it will be a fake/dupe. It may come close to comparison, you may just pay for the logo.
Either way, read reviews.

Date of experience: June 6, 2016
Arizona
1 review
19 helpful votes
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I have ordered from this app for over a year now, you get what you pay for! If you buy a shirt for $3.00 don't expect to get a $20.00 quality blouse. Many items are good and shipping can take awhile but it is not too bad and never have had problems. Once ordered something on accident, so I asked for a refund and they put the money back on my card with in seconds! Great customer service. Mostly just use this site for product now instead of clothing, items such as makeup, applicators, and some jewelry items are always good quality. Always read previous buyers reviews and see pictures to get a better idea of what you will be buying.

Date of experience: June 5, 2016
Estonia
11 reviews
21 helpful votes
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Great bargain
June 2, 2016

I have been placing regular orders for about a few months now. I've purchased authentic cosmetic brands for half the price. My favorite product is the hair growth oil. I will keep ordering. Shipping is faster than estimated.

Date of experience: June 2, 2016
Wish C. — Wish Rep
over a year old

Thank you for shopping with Wish!

Canada
10 reviews
29 helpful votes
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I have been making regular purchases from Wish for the past couple of years. I learned the over half of the items never arrive and probably 80% of the product that does arrive is late. Up until recently I was always refunded for my missing/never delivered or late products. All was great until the last 12 or so items that I ordered didn't show. I requested refunds for these items as I always have before and they blocked my account. I emailed wish and was told that they could not unblock me, no reason given btw. I can only assume that it is because they refunded the last 12 or so items to me (never received the item so I should be refunded according to their policy).
My theory is that most of the items never actually ship from the store. I was always ok with that because I got my money back for these items.
I am still waiting on a number of items to arrive, most of which are a few weeks late already and I'm guessing that they will never arrive.
Of course now that my account is "blocked" I will never get my money back. Poor business wish!
I was one of your biggest promoters and advocates, telling everyone that I know to use your site with great reviews. I will never spend a dime at wish again and I hope that many people read this review... be hesitant before buying because they will screw you!

THE SAGA CONTINUES...

I received three of the outstanding orders that I have been waiting for.
The 6 order so that have should have arrived but have Not. AND they still have my account blocked so I can not be refunded or contact anyone to find out Where my stuff is. The tracking doesn't show these in Canada. I still have another 3 orders that are late but say that they should arrive soon.

What a scam!

Date of experience: June 1, 2016
Germany
1 review
14 helpful votes
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I have ordered a few products from wish.com and some were good, some were bad. They do offer a wide range of products at very low prices, so obviously you have to take this into consideration. Products take about a month to arrive, as they usually send from China. I ordered some USB drives with 1TB and 2 TB capacity at prices around $20 or less. They were all fake - they appeared to have the given capacity, but had been manipulated and in reality only had 16GB. I reported this to wish.com and within hours received a full refund and was told I did not need to return anything. That is good customer service. I was able to repartition the USB-Sticks to their real capacity and have at least usable 16GB USB sticks for free.
One word of caution, ALWAYS use PayPal with this site, NEVER a credit-card. I have read reports of people using credit-cards and having problems of extra charges. That cannot happen with PayPal. I always used PayPal, myself.

Date of experience: May 29, 2016
Canada
1 review
19 helpful votes
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Be careful
May 27, 2016

I purchased many items with no problem. Until I bought nail polish. I was sent an empty bottle and my credit card was compromised. This is the second time my card was compromised on there site.

Date of experience: May 27, 2016
New Jersey
1 review
5 helpful votes
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You get what you pay for. All the stuff mainly comes from China so most of the clothes run small but the other stuff I've ordered it great sometimes not exactly what was ordered but of I don't like it I usually give it away cause it was so cheap. I have not ordered anything over 20 bucks yet.

Date of experience: May 27, 2016
India
1 review
30 helpful votes
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I would advise to stay away from this site. They take your money and even not delivering the ordered item and then when you have a problem take forever to get back to you and when you need a return they ignore you. As well as deactivate your account as after making purchase your order history page do not shows any purchase. So you cant track your order.

Date of experience: May 26, 2016
India
1 review
10 helpful votes
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ITEM NOT RECEIVED
May 24, 2016

GOOD MORNING SIR/MADAM I HAVE PURCHASED/ORDER ONE ITEM i. E. BASEBALL CAP HIP ONE SIZE WITH TRACKING # *******6945 NOT RECEIVED TILL DATE PLZ TRACK WHERE IS THE ITEM,
THANKING YOU

Date of experience: May 24, 2016
Canada
1 review
13 helpful votes
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I love wish no problems at all. Anything I order I get refunded if it's poor quality or if it's late I can show the proof of this... wish is the best thing ever

Date of experience: May 23, 2016
Wish C. — Wish Rep
over a year old

Thank you for shopping with Wish, Jevashia!

Maryland
11 reviews
95 helpful votes
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I have been ordering things from them for a long time now. I know that some of their stuff is crap and cheaply made. I learned to pick out the good from the bad and pay attention to the reviews of the seller. They also don't know colors very well - I've been sent the wrong color of things all the time. But - you learn. I've been ordering from them for years - and now when I went to place an order - the entire thing was refunded. I've been told now that my account is blocked and that it cannot be reinstated. I have asked over and over again but all I get is, "It looks like your shipping address was previously used in a fraudulent transaction" and "suspicious activity in your transaction history" wtf? I've asked for them to define what this means and I get the same thing over and over again. YES - I get it... I'm blocked. Ok, can we move on rainman... and explain why? I'm frustrated. It's like talking to a robot... with the intelligence of a door knob. I wish they would explain.

Date of experience: May 23, 2016