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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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A relative of mine got me acquainted with wish dot com. She had a few outfits that were really nice. Not to mention she's a little larger than average. Anyhow I decided to download the app. That was 3 years ago.
I've ordered from them repeatedly, and on the rare occasion that my order wasn't received by the date it's supposed to, I'm immediately and promptly FULLY REFUNDED. I usually receive my orders in a week or 2. I highly recommend this site. For clothing and accessories you can't get a better deal!
My experience was effortless and delightful. Great work making it so easy! Thank you!
I've dealt with a lot of mediocre/terrible customer service in the past so it was refreshing to deal with such great people at Wish. Stellar service!
Thank you so much for the positive feedback Kelsey! Let us know if you ever need any assistance at all, we are here to help!
I recently downloaded Wish from the app store. I couldn't believe how low the prices were. It made me wonder if maybe it was too good to be true. I checked the Better Business Bureau and they have an A+ rating so I decide to order a few things for my nephew's birthday. Everything arrived in a couple weeks and was great quality. My nephew loved his gifts. Will be back to shop again.
Was looking to acquire GoPro gear off this site and left very satisfied. Great client/customer service with very reasonable pricing.
My necklace arrived damaged, but they were able to process my refund right away!
I have ordered over 30 products from Wish during the past year. I have absolutely loved almost everything I have ordered. The shopping experience is fantastic and if you take time to read the reviews for each product, you won't be disappointed with what you receive. Shipping can take a couple weeks, but it's really worth it for the price. I have found things on Wish for literally a quarter of the price they are for sale on Amazon. Customer Service is awesome and will process a refund for you immediately if something goes wrong with your order. I actually love shopping on Wish as much for fun as to find great deals on products I love. Wish fan for life!
I've bought many things on Wish and always look there first now before buying other places. I was shopping for an Avocado slicer, they were $10 on Amazon and I found the same one for $1 on Wish! Will definitely be back, great experience!
Thank you so much for shopping with Wish! We are so glad you had a great experience!
I've been shopping on Wish for almost a year now and have had all good experiences. Keep in mind that you definitely get what you pay for, so don't expect a beautiful ring for $1. I've purchased a lot of small items like purses, jewelry, hats, etc. and they've been everything I expected. Customer service is excellent too!
I am absolutely in LOVE with Wish! I've found some amazing items at unbelievable prices. I seriously find myself on the app every single day. They have millions of products and a stellar customer service team that's always ready to answer any of my questions.
Thanks for being awesome, Wish Team! :)
I recently purchased several items on Wish and was highly satisfied with my order. My watch and tank top arrived very quickly, but I was still missing one item. I contacted Wish customer support and received a response the same day with my tracking information.
This was a much better experience than I have ever had dealing with Amazon or other online retailers.
It was really great! I had questions about my orders and the Customer Service helped me at every step.
Wish is simply the best! Especially the customer service team!
Wow, some of the best customer service I've ever had! So helpful and quick and getting back to me! I would definitely recommend using them to anyone!
I love Wish's Customer Service. They are so helpful!
I have purchased many things on Wish and everything I have received has been a FANTASTIC deal! You absolutely cannot beat the prices! The products have all arrived on time, if not faster than I had originally thought it would arrive.
Every time I use this app I am surprised how easy it is. The products are cheap and its so nice to have that right in my hand.
I order jewellery always been happy with it. Get lots of compliments on it. Clothes I find not to order sizes are not correct. I am med. Ordered extra large way to small. Alway has good customer service.
This company is all about customer satisfaction. I received damaged items and they refunded me my money. Also, received an item that did not work worth a crap and damaged and my money was refunded. I order an extreme amount of things from this web site and have also got my family members doing the same so it was appreciated that they took care of me when I was not satisfied.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
So glad you had an effortless experience! Thank you so much for the positive review!