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WishReviews 8,285

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New York
2 reviews
7 helpful votes
Follow Nicole F.
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A relative of mine got me acquainted with wish dot com. She had a few outfits that were really nice. Not to mention she's a little larger than average. Anyhow I decided to download the app. That was 3 years ago.
I've ordered from them repeatedly, and on the rare occasion that my order wasn't received by the date it's supposed to, I'm immediately and promptly FULLY REFUNDED. I usually receive my orders in a week or 2. I highly recommend this site. For clothing and accessories you can't get a better deal!

Date of experience: July 2, 2016
California
1 review
1 helpful vote
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Fab!
July 3, 2016

I love the cute sushi plushie I ordered. It shipped very quickly and the merchant even added a tinker bell keychain!

Date of experience: July 1, 2016
California
1 review
0 helpful votes
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Easy and So Friendly
July 2, 2016

My experience was effortless and delightful. Great work making it so easy! Thank you!

Date of experience: July 1, 2016
Wish C. — Wish Rep
over a year old

So glad you had an effortless experience! Thank you so much for the positive review!

California
1 review
0 helpful votes
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A+ service
July 2, 2016

I've dealt with a lot of mediocre/terrible customer service in the past so it was refreshing to deal with such great people at Wish. Stellar service!

Date of experience: July 1, 2016
Wish C. — Wish Rep
over a year old

Thank you so much for the positive feedback Kelsey! Let us know if you ever need any assistance at all, we are here to help!

Texas
1 review
3 helpful votes
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I recently downloaded Wish from the app store. I couldn't believe how low the prices were. It made me wonder if maybe it was too good to be true. I checked the Better Business Bureau and they have an A+ rating so I decide to order a few things for my nephew's birthday. Everything arrived in a couple weeks and was great quality. My nephew loved his gifts. Will be back to shop again.

Date of experience: July 1, 2016
California
1 review
2 helpful votes
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Wish - great service
July 1, 2016

Was looking to acquire GoPro gear off this site and left very satisfied. Great client/customer service with very reasonable pricing.

Date of experience: June 30, 2016
District of Columbia
1 review
3 helpful votes
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Awesome customer service!
July 1, 2016

My necklace arrived damaged, but they were able to process my refund right away!

Date of experience: June 30, 2016
District of Columbia
1 review
5 helpful votes
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I Love Wish!
July 1, 2016

I have ordered over 30 products from Wish during the past year. I have absolutely loved almost everything I have ordered. The shopping experience is fantastic and if you take time to read the reviews for each product, you won't be disappointed with what you receive. Shipping can take a couple weeks, but it's really worth it for the price. I have found things on Wish for literally a quarter of the price they are for sale on Amazon. Customer Service is awesome and will process a refund for you immediately if something goes wrong with your order. I actually love shopping on Wish as much for fun as to find great deals on products I love. Wish fan for life!

Date of experience: June 30, 2016
District of Columbia
1 review
6 helpful votes
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I've bought many things on Wish and always look there first now before buying other places. I was shopping for an Avocado slicer, they were $10 on Amazon and I found the same one for $1 on Wish! Will definitely be back, great experience!

Date of experience: June 30, 2016
Wish C. — Wish Rep
over a year old

Thank you so much for shopping with Wish! We are so glad you had a great experience!

District of Columbia
1 review
7 helpful votes
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Great site!
July 1, 2016

I've been shopping on Wish for almost a year now and have had all good experiences. Keep in mind that you definitely get what you pay for, so don't expect a beautiful ring for $1. I've purchased a lot of small items like purses, jewelry, hats, etc. and they've been everything I expected. Customer service is excellent too!

Date of experience: June 30, 2016
District of Columbia
1 review
4 helpful votes
Follow Katrina G.
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I am absolutely in LOVE with Wish! I've found some amazing items at unbelievable prices. I seriously find myself on the app every single day. They have millions of products and a stellar customer service team that's always ready to answer any of my questions.

Thanks for being awesome, Wish Team! :)

Date of experience: June 30, 2016
California
1 review
5 helpful votes
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Excellent customer service!
July 1, 2016

I recently purchased several items on Wish and was highly satisfied with my order. My watch and tank top arrived very quickly, but I was still missing one item. I contacted Wish customer support and received a response the same day with my tracking information.

This was a much better experience than I have ever had dealing with Amazon or other online retailers.

Date of experience: June 30, 2016
District of Columbia
1 review
5 helpful votes
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Awesome Service!
July 1, 2016

It was really great! I had questions about my orders and the Customer Service helped me at every step.

Date of experience: June 30, 2016
California
1 review
3 helpful votes
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I love wish
July 1, 2016

Wish is simply the best! Especially the customer service team!

Date of experience: June 30, 2016
California
1 review
0 helpful votes
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Wish Customer Service Rocks!
July 2, 2016

Wow, some of the best customer service I've ever had! So helpful and quick and getting back to me! I would definitely recommend using them to anyone!

Date of experience: June 30, 2016
California
1 review
2 helpful votes
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Best Customer Service!
July 2, 2016

I love Wish's Customer Service. They are so helpful!

Date of experience: June 30, 2016
District of Columbia
1 review
0 helpful votes
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I have purchased many things on Wish and everything I have received has been a FANTASTIC deal! You absolutely cannot beat the prices! The products have all arrived on time, if not faster than I had originally thought it would arrive.

Date of experience: June 30, 2016
District of Columbia
1 review
0 helpful votes
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Amazing experience!
July 2, 2016

Every time I use this app I am surprised how easy it is. The products are cheap and its so nice to have that right in my hand.

Date of experience: June 30, 2016
Canada
1 review
4 helpful votes
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I order jewellery always been happy with it. Get lots of compliments on it. Clothes I find not to order sizes are not correct. I am med. Ordered extra large way to small. Alway has good customer service.

Date of experience: June 29, 2016
Colorado
5 reviews
5 helpful votes
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Satisfied
June 28, 2016

This company is all about customer satisfaction. I received damaged items and they refunded me my money. Also, received an item that did not work worth a crap and damaged and my money was refunded. I order an extreme amount of things from this web site and have also got my family members doing the same so it was appreciated that they took care of me when I was not satisfied.

Date of experience: June 28, 2016