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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I've ordered several things from Wish, as has a friend of mine. The stuff is inexpensive, and you get what you pay for, so don't expect a 14K gold piece of jewelry for $3, or a designer bag for $20. Go in with that expectation, and you'll probably be fine. Also, you want to read the descriptions and the reviews before you purchase. It takes a long time to ship, yes, but most of this stuff is coming from China. You do kind of have to be careful with the jewelry. I got a really pretty black "wedding" ring, which I just wear for fashion (not for an actual wedding ring), and the black is rubbing off from being on my finger, exposing a cheap copper base. However, it was like $3 so I can't really $#*! much. Everything else I've ordered there has been decent. When I pay $3 or $4 bucks for something cool, and it's not like 100% perfect, I don't get bent outta shape because you often get what you pay for. I have purchased several small things from here, though, and they didn't disappoint (aside from the ring) and I will continue to purchase from Wish.
I really like wish.com. It takes alot longer to get items in the mail but the items are cheap and affordable. Also have a lot of items to choose from. I personally will continue to shop at wish.com
I have placed several orders from various sites. Some orders have arrived quickly, others take longer. I have no complaints. I don't have high expections for the money spent, and am usually pleased with my purchases..
Every item I have got so far has been purely junk not what they show or what they claimed size chart is not correct! There's not a doubt in my mind the clothes are made from kid sweatshops there's no elastic the thread you can see it all over the place! Trying to return the order i will cost you way more than you paid over 600 worth of stuff and it's all garbage
I was totally in love with this app until I noticed that I would buy certain things (makeup) and the stores would delete themselves. It has happened 4 times so far. I will not be purchasing anything else once my other orders come in. I did file for refunds though. PLEASE USE PAYPAL!
I ordered 2 YETI cups in different colors. Only took about 2 weeks for shipping. Works just as well as the YETI cups purchased elsewhere. Worth the wait for the price!
I purchase a pair of shoes from this site I went by there shoe size chart and the shoes were way to small I sent and email to the customer service 3 weeks ago and no reply to this day the shoes were no good to me so gave them away
Ordered 5 things. Told me that 3 of them were shipping. Next day said everything was refunded. Tried emailing them but customer service literally sucks *. My card was still charged and the money wasn't refunded.
Wish * sucks don't use it.
*Language redacted by admin
Though people could face different experiences, but my buying experienceon wish is good. Since am aware most of brands sold on wish.com are Chinese stuff and some suppliers are in AliExpress.
I try to search them on AliExpress and it's review before buying thesame on wish.com. I drop ship from wish on my e-commerce store http://www.spitzon.com and my customers are happy with the quality I sell. Just do your home work an don't expect to buy some quality stuff with some penny $$
I have had no problems so far, I have ordered, revived, and got a refund with no problems. I hate how people are complaining about the quality when most things are only a dollar it's better then stuff u get at a Dollor store, and is way more in the stores that it is on the website. I absolutely love the deals and the The fact that the more you buy The more of a discount you get every time you get to a new level you get 5,10 to 15% off your next order it's awesome no company does that, you buy more u save more
Thank you so much for the feedback and for shopping at Wish!
I have received all of my items I have ordered from wish. All were what I expected. The quality of the items are poor but they get the job done! If you are skeptical about the item you are ordering, read the reviews of the item and you will know whether to steer clear or if it's okay.
Wish has a bunch of good stuff at great prices. Super easy to use and the shipping is quick. Will absolutely buy here again.
I bought Transcend 32GB micro sd card and it works fine about 30 day, and it stoped working.It's "dead". Wish offers a 30-day return policy, but they do not give any warranty on the product. Certainly I will not buy anything from they anytime.
I went on wish and put in my card number only to realize it took the money out even before i ordered it and it said it was refunded but it was not so stay away from this bs app
I ordered my first 2 items from Wish.com two weeks ago, they said that the items would arrive in 3 to 4 weeks but arrived today, exactly as described. I would like to see an option to combine postage, other than that No problems from me:-)
Still waiting now after 2 weeks about a faulty product. They will not reply to me even though they state they reply after 2-3 days.
Lots of RAZZLE-DAZZLE advertising with great prices. THEN you notice you're being charged an individual shipping charge for each item, even though some things are shipped from the same company. It takes FOREVER to get your items, and then it's very poor quality. You don't receive a shipping slip and I'm guessing they use 3rd world sizing. An item size 2x is like a medium... not just one item but 7 items of clothing... NONE fit right. Then, when trying to return, it shows a picture of the item, but yet they want you to take a photo and upload it online to get the RETURN process going. UNBELIEVABLE! I guess you get what you pay for.
I was very scared to buy anything from this app but i finally made a few purchases and i definetly wasn't dissapointed... some things took a week and a half and some i haven't received yet... but so far they have won me over here is my YouTube review of wish... please check it out
https://www.youtube.com/watch?v=qSkd0F9BX_s
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Hi DG! So glad you had a good experience, thank you for shopping at Wish!