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WishReviews 8,285

1.9
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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
Massachusetts
1 review
4 helpful votes
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Waste of money
January 24, 2017

I spent $200 in November of 2016 on various items from wish in that order there was two watches which didn't work and the things that I ordered that did work are no longer working. I ordered a couple of dresses the quality was awful I received two items yesterday. I didn't bother contacting the company because at this time I feel if I have to return things and ship them and the aggravation in time it's going to take me it's not worth it I will never buy from wish again.

Date of experience: January 24, 2017
New York
1 review
2 helpful votes
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I contacted customer service regarding an item that I ordered. The item supposedly shipped and I was given a FedEx tracking number. FedEx showed that a label was printed but no further action was taken. Two different customer service people did not check with FedEx before telling me to wait for the shipment

Date of experience: January 24, 2017
NL
1 review
5 helpful votes
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I ordered alot of stuff some things i never recieved when i complaint they said they'd give the money back which they didn't do. After that they blocked me from sending messages to them so now i'm down 30 bucks and now xmas presents. They're an awfull company. I made a page for people to complaint to https://www.facebook.com/WISH-APP-FRAUD**************/?fref=ts

Date of experience: January 24, 2017
Australia
1 review
5 helpful votes
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Card scam!
January 24, 2017

I ordered nail wraps eventually I received an email saying they had been shipped. 2 months later I still hadn't received anything and then they said there were payment difficulties and asked me to scan the Card I had used. I declined as any reputable Company would have just used my order no. Eventually I discovered that my order history showed that I had been refunded only a quarter of the cost! Even taking off the shipping and converting to US$ I couldn't reconcile the amount. Anyway no matter because I hadn't been refunded anything. I have never dealt with a reputable Company anywhere in the world that didn't have a Customer Service or any Department you can contact because all links lead you to shopping/sales. Or who asked you to scan your payment card. Having read other similar reviews I say stay away and hope they get shut down soon.

Date of experience: January 24, 2017
Illinois
1 review
4 helpful votes
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Wish is ok with me!
January 23, 2017

Yes it takes a long time to receive your items unfortunately for the consumer. The reality is wish is a middle man company. Most of the items are from overseas. So it takes a great deal of time to get items here in the U.S.
With that being said its not WISH fault of how many channels the items must go through be before arriving to our great mail sytem and its channels before it make it to your door step.
I purchased several items. When one item took to long getting to me i sent a question and got a respose in two days on my wish account. Made my complaint. Waited... got a refund and a very apologetic letter that ended with. We are sorry and we sent item out which may still show up later here is your refund keep the item that may show up later! And it did and I LOVE THE ITEM i feel bad i got my money back for it. I would shop wish again with no problem.

Date of experience: January 23, 2017
New Jersey
1 review
5 helpful votes
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I placed an order a month ago and never received the order. When I checked my order status, it showed no order received. They took the money from my PayPal account even though they never placed the order. Now, I have emailed them several times and sent them a copy of the PayPal transaction but they still won't give the money back. I've been dealing with them for 2 weeks and have gotten nowhere.

Date of experience: January 23, 2017
New York
1 review
8 helpful votes
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wish.com
January 22, 2017

Hi. I ordered something in early January and now my order history is blank, et i got charged the price. Anyone know whats going on?

Date of experience: January 22, 2017
Canada
1 review
8 helpful votes
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Not like it used to be!
January 21, 2017

I have been a wish customer for a few years now. I order varied items. And most times, if an item was late, you'd get your refund and the item likely still showed up weeks later. However, the last time I actually received anything was early December 2016. I have since had to refund over a dozen items dating back to October 2016 when I placed the order. And this time, still no sign of the items. That's not the part I care about. I got the refund, that's fine, but there are other items I'd still like to order. There are other itens I have ordered, but were not at the refund point yet. Extremely frustrating and disappointing. I've talked to other family members and friends, same issues, nothing ever arrives anymore. Did this company just go out of business or what? Why is this happening? I've sent in inquiries but never a reply. Anyone know why this is happening?

Date of experience: January 21, 2017
Pennsylvania
1 review
5 helpful votes
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If you are expecting high quality items for just $1 or 2 overnight, then this is not the website for you. Especially if you buy a gift with a deadline.

Everything I have ordered has been serviceable and worked well. It takes a long time to arrive, but I just bought little stuff that I needed but not overnight. I would use this on occasion for unimportant items.

Date of experience: January 21, 2017
Canada
2 reviews
11 helpful votes
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Buyer Beware
January 20, 2017

The absolutely worst online shopping experience ever... ordered 25 items on November 30,2016 most said I would get by the end of December then when I would check on the orders they had somehow been extended... the one item I did get was way way way to small even though I followed their guidelines of buy 2 sizes larger than you normally would... WRONG! Buy 5 sizes bigger than you normally would... the feedback that is supposed to be from customers is obviously generated by the sellers or Wish itself. They all day the same things... got sooner than expected was on a lot of the items... I think I am safe in saying WISH doesn't get a lot of repeat business., never again will I order from any site that originates in China or close to there... what a waste of time

Date of experience: January 20, 2017
New Jersey
1 review
0 helpful votes
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Cheap stuff cancel all my orferd O sorry quality too thin too small granddaughter could not wear*******890@$!#:&_)-".,,?

Date of experience: January 20, 2017
Colorado
1 review
3 helpful votes
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I ordered most of my Christmas presents through them at the end of November and pick everything to be here in the middle of December it is now January 19th and I have not received half of the 25 things that I ordered

Date of experience: January 20, 2017
Illinois
1 review
1 helpful vote
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I ordered my product on November 30th, as a Christmas present for a friend. I was estimated to get it sometime between Dec 15-25, which I thought was a bit long, but as long as it got here on time, I was perfectly fine with it. Didn't actually receive the item until today Janurary 20th... It's not a huge deal, but still, I will be wary about using this site in the future if a deadline needs to be met.

On the plus side, I got the item in great condition, and the price was fantastic!

Date of experience: January 20, 2017
Arizona
1 review
0 helpful votes
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I ordered a knock-off pair of Oakley sunglasses about the middle of December In no rush) i paid $1 for the glasses and $1 to ship. They arrived nicely packaged with no issues. I set them next to my real Oakley's and they are close but not the comfort. For a $1!

Date of experience: January 19, 2017
Canada
2 reviews
4 helpful votes
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Love this site, they give refunds if items aren't received and are amazing to deal with. I have ordered so much off of this site and have only been disappointed by a couple things not arriving. Some products aren't the greatest quality, but when you're only paying a couple dollars, it's not a big deal. Love this site!

Date of experience: January 19, 2017
GB
1 review
2 helpful votes
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No refund
January 19, 2017

Didn't get item i ordered. Asked for refund now 2 months later I have no item and no refund. They say their system is showing a refund so therefor I must have it.DO NOT use this site

Date of experience: January 19, 2017
New Jersey
1 review
3 helpful votes
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Scam, scam, scam!
January 19, 2017

Never received order. Tracking number is bogus. Order number bogus. Thankfully only ordered a few things, so I am only out a hundred dollars... can't get a refund due to false order number.

Date of experience: January 19, 2017
Tennessee
1 review
1 helpful vote
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You Get What You Pay For
January 19, 2017

I will never order from Wish again. It's been 2 months and I still haven't received 3 of my 5 items. They were originally scheduled to be arriving by Christmas; however, every time I track my items the date has been pushed back. One of the two items I received, an eyeshadow palette, arrived broken. It also contained different colors than the picture provided. They did refund my money, which I appreciated. I have come to the conclusion that you get what you pay for. Lesson learned!

Date of experience: January 19, 2017
Australia
1 review
2 helpful votes
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Stay away from this site
January 19, 2017

So Cheap you will never even imagine. You are trying your luck to purchase from them. I had purchased 5 times in 2016, one never arrived, one arrived but broken because the cheap packaging, one is good and happy, one is fake product which never work, one had the most beautiful image but arrive rubbish material.
Buying is fun. But not from them!

Date of experience: January 19, 2017
California
1 review
1 helpful vote
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Refund issue
January 18, 2017

Be carefull to share your credit card info to this website they never refund you their shipping takes two to three months and after 30 days they said that the time is over. They charge my card twice for the items which I never did order

Date of experience: January 18, 2017

About the business

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wish.com
Founded in 2011
San Francisco, CA