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WishReviews 8,285

1.9
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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
California
1 review
1 helpful vote
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Awesome
January 19, 2017

I have literally ordered twenty things from wish since dec 2016, I've gotten 9 things already and everything is just like the site pictured! I placed the rest of my orders about a week ago, I'm sure it'll be a few more weeks till I get them but I'm very sure they will come and be great! Wish is cheap and the stuff is great! Takes a little while but to me it's worth it! I will continue shopping on wish and I highly recommend it!

Date of experience: January 18, 2017
Canada
8 reviews
31 helpful votes
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Great customer service!
January 18, 2017

I made 3 separate orders thru wish around the start of December. As the date of my package arrival neared I started to read some online reviews about this company. I came across so many negative reviews and many people had horrible things to say regarding their customer service. During the delivery time wish contacted me several times to ask whether or not my purchases had been delivered. They offered me the option to wait or to get a refund. I told them I would wait a little longer to see if they showed up. My packages as of today have not arrived - so I left a message with customer service letting them know. They emailed me back very quickly to let me know they have refunded all 3 of the items I bought. There is still a chance that these items may arrive - I am aware that ordering overseas sometimes takes a few months to arrive - but I came to write this review because my experience with them was so very different from the experiences I've read from other people. I am extremely pleased with how quickly and professionally they tried to resolve this. I'm really hoping these purchases show up because I would love to order from them again.

Date of experience: January 18, 2017
Texas
1 review
1 helpful vote
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The shipping takes forever, but my items always show up. And if they don't or if there are any issues with the items or if shipping takes longer than they say it will, I ask for a refund and I've never been turned down for a refund. I've ordered a lot of stuff from wish and over all, I dig it. Just read the reviews on the items before you buy and you'll be fine. (Read more than the first three reviews shown.)

Date of experience: January 18, 2017
Canada
1 review
1 helpful vote
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Still waiting
January 18, 2017

I have placed order. And yet placed another order for rings. Haven't received my first order. Still waiting. I hope that it arrives soon and it's exactly what the images showing. I don't know why shipping is so late and every item they e charging shipping cost. How stupidity. Just charge one damn amount n ship all together. Such a bad shopping online.

Date of experience: January 18, 2017
New Hampshire
1 review
4 helpful votes
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I placed an order in December for an item that I thought looked pretty cool. It didn't look like that traditional 'cheap' item you buy that you automatically know is coming from China, and it was definitely not priced that way. After reading their shipping policy, and waiting the appropriate number of days, I wrote to find out why I still never had a tracking number. I finally was given one another week later (it's now a month after purchase, 2 weeks after they indicate I should see tracking info), and I was told to wait up to 45 days to receive my item. What? This is going to be TWO MONTHS after purchase. No where on the website does it say it will take this long. Plus, the tracking number is bogus. I finally got a refund after submitting a claim with Paypal. I was done with them. I'm not sure if they really sell anything or if they just take money. Can you say SCAM?

Date of experience: January 18, 2017
Washington
1 review
1 helpful vote
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What a scam artist
January 18, 2017

I bought a pair of really cute boots and i purchase them in december 27 of 2016 and it said they would be here on the 12th of jan and they still havent arrive i called international and was told they never left china. I will not be buying from them, wish told me oh they will be there on 21st of jan i dont believe them, dont buy anything from them, i ordered from japan at the same time and got the item in 5 days from another place i order from

Date of experience: January 18, 2017
Maryland
1 review
2 helpful votes
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So far I love it
January 18, 2017

I got everything early and in good shape, I have never had a problem with them, my family and friends order stuff all the time and no problems

Date of experience: January 17, 2017
Missouri
1 review
0 helpful votes
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What a joke
January 17, 2017

Please do not order from this company! Been a month since I placed an order and still haven't received it. Women sizes fit children and quality is not what it says. There order tracking is so off that it doesn't even make sense. Wow! Please tell your friends to stay away...

Date of experience: January 17, 2017
Minnesota
1 review
0 helpful votes
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It's Ok
January 17, 2017

I Love The Prices Haven't Tried The Products Yet Because Their Shipping Takes FOREVER That's The Only Bad Part About Them

Date of experience: January 17, 2017
GB
1 review
1 helpful vote
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Wont give refunds
January 17, 2017

DO NOT BUY ANYTHING

They will refuse to refund your order even when the goods don't work as advertised. See this:

" Thank you so much for taking the time to write to us. We appreciate customers who let us know when things arent right.

We regret to inform you that your order has been processed. Once order has been processed we will not be able to make changes on the order.

We can only make changes or process cancellation within 24 hours from the date the order was placed.

We aim to continuously provide a fast and efficient service. Should you have any other questions or concerns, please do not hesitate to email us back.

Thank you for your patience and understanding and providing us the opportunity to be of service to you.

Warm Regards,

Date of experience: January 17, 2017
Illinois
1 review
0 helpful votes
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Won't arrive
January 17, 2017

I ordered 6 items and only 1 item a actually came. They did refund the money. But very disappointing. Don't sell me a dream only to not deliver. Waited over the 30 days as well. Everything comes from China. No thanks and never again.

Date of experience: January 17, 2017
Texas
1 review
2 helpful votes
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I couldn't give 0 stars
January 17, 2017

It should be put out of businees and I am planning to put it on consumer court and close their fraud. They can't deliver the product and wasting consumer time and cheating people.

Date of experience: January 17, 2017
Virginia
1 review
2 helpful votes
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I probably shouldn't have complained... as soon as I posted that review I got one of my orders in the mail just now... its comfortable and the size is big but thats what I wanted... I love it! Its fantastic!

Date of experience: January 17, 2017
Canada
1 review
2 helpful votes
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Scam!
January 17, 2017

Only on word: SCAM. There people surely know how to rip someones money! It said that the product arrived and that i personally recieved! That never happened! So beware do not shop on wish!

Date of experience: January 17, 2017
Canada
1 review
2 helpful votes
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Don't bother
January 16, 2017

Ordered items in November, January still not received. For a little effort, got my money spent fully refunded.

Date of experience: January 16, 2017
California
2 reviews
2 helpful votes
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I suspected this would be a "too good to be true" operation.

Still, the allure of decent dirt cheap goods had me curious enough to give it a try. I ordered a $10 item and a month and a half later still haven't received it.
The date keeps getting pushed out by a week and the last action on the "tracking" was over a month ago.

Oh well, I pretty much knew it going in, but figured I'd give it a shot.

I'll stick with paying a few extra bucks and get shipping within the US from now on.

Wish flat sucks.

Date of experience: January 16, 2017
Illinois
1 review
5 helpful votes
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I just ordered a $5 item from Wish, so I wont get burned too badly. I ordered before I read many of these reviews, now I am concerned about super late delivery and more than that... they now have one of my credit card #'s. Are they related to the "Geek" site... maybe the same darn co, too. I saw several of you spent hundreds... zoowie!... at least I would never do that without reading reviews FIRST before ordering. The quality of, any of these items sucks too from what I read. Many of the Chinese people are trained like N Koreans to hate Americans since birth, oh sure they will take our $$$ then they dont care. I am 99% sure I will NOT ORDER from them again even though I just placed this only $5 order yesterday. I am doing a test run on them to see what service and quality I will get. I am not hopeful now after reading your reviews. I am again though concerned about my credit card info they now have.

Date of experience: January 16, 2017
Canada
2 reviews
4 helpful votes
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Ordered over a month and nothing. My friend ordered the same thing and nothing. It all comes from China. Don't waste your money trying to get a deal support your own country.
Update after 3 months the item finally came. It was a Christmas gift and it is now the end of Feb. Would never order again.

Date of experience: January 16, 2017
Canada
2 reviews
3 helpful votes
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Confused
January 16, 2017

I ordered 28 items. Starting in November. I only recieved 3 things so far. Spent alot of m8ney. What"s going on? Stuff i ordered last i am gettung. Stuff i ordered along time ago. I never got

Date of experience: January 16, 2017
New Mexico
1 review
1 helpful vote
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Took 3 weeks to receive & was a cheap knockoff, won't ever buy from this site again. Buyer beware...!...

Date of experience: January 16, 2017

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wish.com
Founded in 2011
San Francisco, CA