The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
I have literally ordered twenty things from wish since dec 2016, I've gotten 9 things already and everything is just like the site pictured! I placed the rest of my orders about a week ago, I'm sure it'll be a few more weeks till I get them but I'm very sure they will come and be great! Wish is cheap and the stuff is great! Takes a little while but to me it's worth it! I will continue shopping on wish and I highly recommend it!
I made 3 separate orders thru wish around the start of December. As the date of my package arrival neared I started to read some online reviews about this company. I came across so many negative reviews and many people had horrible things to say regarding their customer service. During the delivery time wish contacted me several times to ask whether or not my purchases had been delivered. They offered me the option to wait or to get a refund. I told them I would wait a little longer to see if they showed up. My packages as of today have not arrived - so I left a message with customer service letting them know. They emailed me back very quickly to let me know they have refunded all 3 of the items I bought. There is still a chance that these items may arrive - I am aware that ordering overseas sometimes takes a few months to arrive - but I came to write this review because my experience with them was so very different from the experiences I've read from other people. I am extremely pleased with how quickly and professionally they tried to resolve this. I'm really hoping these purchases show up because I would love to order from them again.
The shipping takes forever, but my items always show up. And if they don't or if there are any issues with the items or if shipping takes longer than they say it will, I ask for a refund and I've never been turned down for a refund. I've ordered a lot of stuff from wish and over all, I dig it. Just read the reviews on the items before you buy and you'll be fine. (Read more than the first three reviews shown.)
I have placed order. And yet placed another order for rings. Haven't received my first order. Still waiting. I hope that it arrives soon and it's exactly what the images showing. I don't know why shipping is so late and every item they e charging shipping cost. How stupidity. Just charge one damn amount n ship all together. Such a bad shopping online.
I placed an order in December for an item that I thought looked pretty cool. It didn't look like that traditional 'cheap' item you buy that you automatically know is coming from China, and it was definitely not priced that way. After reading their shipping policy, and waiting the appropriate number of days, I wrote to find out why I still never had a tracking number. I finally was given one another week later (it's now a month after purchase, 2 weeks after they indicate I should see tracking info), and I was told to wait up to 45 days to receive my item. What? This is going to be TWO MONTHS after purchase. No where on the website does it say it will take this long. Plus, the tracking number is bogus. I finally got a refund after submitting a claim with Paypal. I was done with them. I'm not sure if they really sell anything or if they just take money. Can you say SCAM?
I bought a pair of really cute boots and i purchase them in december 27 of 2016 and it said they would be here on the 12th of jan and they still havent arrive i called international and was told they never left china. I will not be buying from them, wish told me oh they will be there on 21st of jan i dont believe them, dont buy anything from them, i ordered from japan at the same time and got the item in 5 days from another place i order from
I got everything early and in good shape, I have never had a problem with them, my family and friends order stuff all the time and no problems
Please do not order from this company! Been a month since I placed an order and still haven't received it. Women sizes fit children and quality is not what it says. There order tracking is so off that it doesn't even make sense. Wow! Please tell your friends to stay away...
I Love The Prices Haven't Tried The Products Yet Because Their Shipping Takes FOREVER That's The Only Bad Part About Them
DO NOT BUY ANYTHING
They will refuse to refund your order even when the goods don't work as advertised. See this:
" Thank you so much for taking the time to write to us. We appreciate customers who let us know when things arent right.
We regret to inform you that your order has been processed. Once order has been processed we will not be able to make changes on the order.
We can only make changes or process cancellation within 24 hours from the date the order was placed.
We aim to continuously provide a fast and efficient service. Should you have any other questions or concerns, please do not hesitate to email us back.
Thank you for your patience and understanding and providing us the opportunity to be of service to you.
Warm Regards,
I ordered 6 items and only 1 item a actually came. They did refund the money. But very disappointing. Don't sell me a dream only to not deliver. Waited over the 30 days as well. Everything comes from China. No thanks and never again.
It should be put out of businees and I am planning to put it on consumer court and close their fraud. They can't deliver the product and wasting consumer time and cheating people.
I probably shouldn't have complained... as soon as I posted that review I got one of my orders in the mail just now... its comfortable and the size is big but thats what I wanted... I love it! Its fantastic!
Only on word: SCAM. There people surely know how to rip someones money! It said that the product arrived and that i personally recieved! That never happened! So beware do not shop on wish!
Ordered items in November, January still not received. For a little effort, got my money spent fully refunded.
I suspected this would be a "too good to be true" operation.
Still, the allure of decent dirt cheap goods had me curious enough to give it a try. I ordered a $10 item and a month and a half later still haven't received it.
The date keeps getting pushed out by a week and the last action on the "tracking" was over a month ago.
Oh well, I pretty much knew it going in, but figured I'd give it a shot.
I'll stick with paying a few extra bucks and get shipping within the US from now on.
Wish flat sucks.
I just ordered a $5 item from Wish, so I wont get burned too badly. I ordered before I read many of these reviews, now I am concerned about super late delivery and more than that... they now have one of my credit card #'s. Are they related to the "Geek" site... maybe the same darn co, too. I saw several of you spent hundreds... zoowie!... at least I would never do that without reading reviews FIRST before ordering. The quality of, any of these items sucks too from what I read. Many of the Chinese people are trained like N Koreans to hate Americans since birth, oh sure they will take our $$$ then they dont care. I am 99% sure I will NOT ORDER from them again even though I just placed this only $5 order yesterday. I am doing a test run on them to see what service and quality I will get. I am not hopeful now after reading your reviews. I am again though concerned about my credit card info they now have.
Ordered over a month and nothing. My friend ordered the same thing and nothing. It all comes from China. Don't waste your money trying to get a deal support your own country.
Update after 3 months the item finally came. It was a Christmas gift and it is now the end of Feb. Would never order again.
I ordered 28 items. Starting in November. I only recieved 3 things so far. Spent alot of m8ney. What"s going on? Stuff i ordered last i am gettung. Stuff i ordered along time ago. I never got
Took 3 weeks to receive & was a cheap knockoff, won't ever buy from this site again. Buyer beware...!...
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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