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California
1 review
0 helpful votes
Follow Hyonok O.
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Don't Buy from them
December 31, 2020

I ordered a laptop that was $189.98 total. What was sent was a piece of alloy with a foreign language on it... which translated to "gold alloy". I contacted the company via their chat feature. They said they would get back to me in 48 hours. They never did so I contacted them again but I did not receive any follow up. Do not buy from this company. You may get scamed.

Date of experience: December 31, 2020
Wish C. Wish Rep
over a year old

Hi Hyonok, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Florida
1 review
0 helpful votes
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Ordered an external CD/DVD burner for my new iMac, since it doesn't have one (like ordering a car without a windshield, but I digress.} Product was cheap ($16) and due to the very confusing site I ended up ordering two ($16? Throw it on the shelf). Order date was April 28. First due date was MAY 18. Today it is either June 2 or it landed in the US on May 5. Zero confidence they will ever get here. Feel this was a scam. The 800 number doesn't work either. WISH I'd ordered somewhere else. AVOID!

Date of experience: May 20, 2020
Wish C. Wish Rep
over a year old

Hi Dan, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Florida
2 reviews
8 helpful votes
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Multiple items purchased
December 29, 2015

With the understanding these are European sizes, I purchased several items for family and have been very pleased with the value and delivery. I had an issue with one of the addresses I entered and they responded in a reasonable day or maybe two and handled the issue appropriately. I do not buy on line much ( I make my partner do it), but was surprised by this experienced. The Head phones were a huge hit as were the fingernail products I purchased, will buy again.

Date of experience: December 29, 2015
GB
1 review
0 helpful votes
Follow Peter F.
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Please, Please live in the real world and don't believe the 5 star ratings, the Wish site is a total scam that will try and rip you off with meaningless discounts, offers and promises, when you do eventually lose patience and want to complain, the only way is through an automated system that, after all the questions will inform you it is to late to do anything but wait for your package(finally asking you to rate their service) they give you no time to cancel your order, again saying it is too late as it is being "processed", then when there is a problem with the post, "we can't do anything, it is in transit" please wait for you package and then we may be able to do something.

Above all, If you don't believe me about the rights demand your goods or money back before that time is up

Date of experience: May 30, 2020
Wish C. Wish Rep
over a year old

Hi Peter. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
5 reviews
11 helpful votes
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They don't deliver
April 19, 2017

Order all ya want, but 70% orders dont arrive and there is no customer service. It's all automated and I suspect a real person never even follows up on it.
Your better off looking at an ad and then lighting your money on fire. The result is the same.

Date of experience: April 19, 2017
New York
1 review
0 helpful votes
Follow Crystal M.
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I placed an order for 3 orders and didn't receive any of them, checked online and said I can cancel or wait should be there within weeks. Nothing ever came and now it's too late for a refund? Terrible experience I will never ever do business with them again

Date of experience: January 22, 2021
Wish C. Wish Rep
over a year old

Hi Crystal, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New Jersey
1 review
1 helpful vote
Follow Ram M.
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***** Stay away from this web site. ***
They sell garbage, low quality product, delivery time is outrages, and their follow up service is a disgrace.
After one transaction with them you understand the reason for the name WISH.
You WISH you had never spend a dime on them.

Date of experience: September 2, 2020
Wish C. Wish Rep
over a year old

Hi Ram. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
0 helpful votes
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Never again
July 11, 2020

I ordered two items may 21st and still haven't received either and every time the arrive date gets here they change it on top of that they won't let me cancel the items to give me a full refund. You can't even talk to anyone just a automated system!

Date of experience: July 11, 2020
Wish C. Wish Rep
over a year old

Hi Santasia. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Maryland
1 review
0 helpful votes
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This was my first time placing order from Wish I ordered silver rings and waited pretty long time ( it seems) for delivery.The rings came yesterday and i am disappointed because 2 of the 3 looks terrible like a burn shadow lines the designs and inside i see the mistakes made but i got what i paid for. I already knew before i open package that i would keep products not deal with return. I tried to delete my account the other day but i could not i do want my credit card number removed. Anyway the price is too good to be true and it is not true.

Date of experience: July 2, 2021
California
1 review
0 helpful votes
Follow L T.
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Listings are very deceptive, for instance, item is a 3-pack, and shows picture of 3-pack, with the words 3-pack, including when it goes in the cart. I selected one of these. Paid the expensive shipping. I get a single but a 1-pack. Customer service doesn't care that the fraud is on their end. I can only get a refund if I return it and pay the shipping. They've done this a couple of times. At other times they've sent inferior product (clothing, lights, pictures) with long delays... and the shipping has consistently gone up. Ripoff site.

Date of experience: July 26, 2021
Wish C. Wish Rep
over a year old

Hi there. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
0 helpful votes
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Fun to shop
February 23, 2018

Fun to shop for strange things you don't find in shops and if they are it's cheaper most of the time customer services are one of the best I connected some orders take longer than the time stated but it has to travel from out of the country only had two items not turn up out of over 50 orders better than other on line shops I have used in the last five years

Date of experience: February 21, 2018
Pennsylvania
1 review
1 helpful vote
Follow Ahcene A.
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Bad experience
December 22, 2019

I have made a purchase of a phone, in the description, they said 128GB, once received it's only 32 GB, and the battery dries quickly, the process of opening a case was easy, they even mark it in the title: Return in Progress, but the problem this $#*!ing wish customer service, keeps telling me, we have sent you a prepaid return label and instructions on how to send the item back to us, which i never received in my email box, even in spam, they didn't send anything to me, I wrote to them more then 5 times, and they keep telling me the same thing, I got in touch with their $#*!ing customer service, same story. So, my advice from my experience. Never deal with this guys, because if there is any issue with your product, just forget it, like mine, is good for garbage. Of course i will never buy from them.

Date of experience: December 22, 2019
Texas
1 review
3 helpful votes
Follow Sam A.
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2 orders is been requested about 2 month ago,, the first one never arrived and still receiving emails to wait,, the second order was a show's for $28.00 they ship me a socks,, they are organized crocks

Date of experience: August 30, 2020
Wish C. Wish Rep
over a year old

Hi Sam. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Barbara M.
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My order has not arrived. Tracking feature not working. Delivery date keeps changing. Would like to cancel but afraid I will not get refunded. Cannot speak to a rep and repeated mails through their page not returned.

Date of experience: June 19, 2020
Wish C. Wish Rep
over a year old

Hi Barbara. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
1 helpful vote
Follow T J.
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Delivery/Price
November 1, 2021

You don't always get your your items delivered to you and it's hard to keep up with purchases that's coming from China because you may sometimes forget that you placed a order. Then when you inquire about it and they tell you that it has been delivered. You've lost out on money and you don't have the items so what I do is go on wish if I see a item, I put it in my Google search bar and find a better quality item and most of the the a better price at another business.

Date of experience: October 31, 2021
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Australia
1 review
0 helpful votes
Follow Paul B.
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Don't buy anything from Wish. Deliveries typically 3 months and if your item arrives damaged you can forget about a return or refund. They will tie you in knots and disregard anything you say. Even photo evidence.

Date of experience: July 6, 2020
Wish C. Wish Rep
over a year old

Hi Paul, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
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SCAM ARTISTS!
October 27, 2020

I ordered a white sculpture from Wish. I received a pair of FAKE Louboutin sneakers that smell of cancer inducing chemicals. I'm now back and forth with them, speaking in circles of course, about a refund. Apparently they send the shipment from China to a facility, then the facility sends it to you. They put a new tracking # and sticker on top of the one with the customs info thus making it unreadable. I also ordered 18 brooches and received 2 pairs of horrendous black boots. Same thing. Although this time, I was able to peel the local sticker off, indicating the original sticker clearly saying "brooches." DO NOT ORDER FROM THEM!

+1
Date of experience: October 27, 2020
Wish C. Wish Rep
over a year old

Hi Matthew. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

South Africa
1 review
1 helpful vote
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In September last year I and a colleague ordered a lot of clothing and other articles from Wish for Christmas presents. Only 5 of these items arrived and despite ordering two sizes larger than normal, they did not fit. Even the watch and bracelet was too small. To date we have not received the many other items. There answer. "It is too late for you to ask for your money back". WHY? Surely I am not responsible for the non delivery? Every time I had asked why I had not received my goods they moved the delivery date further forward and now all of a sudden it it too late. Definitely will not be buying from them again. So much of my hard earned money gone to waste and my poor daughter did not get any of her Christmas gifts. My colleague has also not received her items.

Date of experience: June 6, 2018
Washington
2 reviews
8 helpful votes
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I already ordered before I read these reviews.My bad. I was not able to read some reviews about wish.com before making my orders.

I ordered from wish and got a reply saying. Thank you for shopping with us. We have refunded an item from your order per request. Refund Details. The merchant was unable to fulfil this order due to an issue with your account. The full amount of order has been refunded to your original payment method. Please tap the Contact Support button below so we can help resolve your account issue as quickly as possible.

When I clicked the contact support button they are asking 2 things. 1. Photo ID 2. BAnk statement

I really do not understand and I am scared now.

After their reply, here I am searching some reviews about Wish and I found you guys with all your negative comments and experiences.

So bad. I am so late. :(

Date of experience: June 8, 2017
New Jersey
1 review
6 helpful votes
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Scam retailer
January 1, 2020

Clothes sizes were way off. 2 shirts were supposedly delivered at the same time only 1 was on my porch so it likely wasn't stolen. I also live in a safe neighborhood. Asked for refund and Wish said to wait and see if it would show up although their system said it was delivered. I waited, it never showed up and now they say it's too late! Are you kidding me? I put the request in the day it was supposedly delivered.

Had ordered 3 other shirts XL but the ones delivered were S at best. Wish only refunded 2 of 3 so I guess that's better than nothing. I'll never use this site again. Buyer beware.

Since the shirt never showed up, I had to make my own picture to post.

Date of experience: January 1, 2020

Overview

Wish has a rating of 1.7 stars from 8,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778