business logo of Wish

WishReviews 8,285

1.9
How would you rate Wish?
grey star
grey star
grey star
grey star
grey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
Canada
5 reviews
0 helpful votes
Follow Mary V.
Unfollow Mary V.
Send Message
Share Review
Report Review

Mine
April 25, 2017

One of the best love shopping with this company beautiful clothes and always receive want i order i am one of the happiest customer.
Thank you

Date of experience: April 23, 2017
Massachusetts
2 reviews
2 helpful votes
Follow Gwen K.
Unfollow Gwen K.
Send Message
Share Review
Report Review

Great
April 23, 2017

Again, I was skeptical but very happy when everything arrived as described, very happy with the site! I have ordered many times with them and will continue to do so. I think they are a great website!

Date of experience: April 23, 2017
Australia
1 review
4 helpful votes
Follow Christine P.
Unfollow Christine P.
Send Message
Share Review
Report Review

No jacket no refund
April 22, 2017

I first used wish because I saw a pop ad with a great looking jacket saying only $23 however upon going to order it the price was then listed at $34 fair enough I thought so ordered it with a $12.95 postage fee, total $54.95. It has now been within 24 hours an email said my order had been processed, this has been three weeks ago and absolutely no news of the jacket and unable to contact anyone! Funny how I am now bombarded with wish ads now. Talking of wish I WISH I had read these reviews first. I will never ever fall for this type of scam again

Date of experience: April 22, 2017
Florida
2 reviews
5 helpful votes
Follow Alberto I.
Unfollow Alberto I.
Send Message
Share Review
Report Review

Disappointment...
April 22, 2017

You see a price and you add to cart and its like 3 times that, also the shipping charges sometimes are ridiculous. I say t shirts (no brand) and hoodies with the superman logo for over 40 bucks and in Walmart those same ones are 4 bucks. Remember something. If its too good to be true... IT PROBABLY IS! Never again, i was looking at a watch that at a gas station was selling for 6 dollars and wish has it as it if was originally over $900 and now its at a special price of 29.99 and $6 shipping... hourly deal! Hahaha beauty about online businesses and lack of searching. Lmao

Date of experience: April 22, 2017
Indiana
5 reviews
22 helpful votes
Follow Gina F.
Unfollow Gina F.
Send Message
Share Review
Report Review

I have ordered from Wish for over two years and I have not had a single problem. You have to remember the sizes are Chinese sizes unless otherwise stated and read the reviews before ordering. Every piece of jewelry and electronics I have bought have been top notch. Be wise and read the reviews so you can tell which are worth your time.

Date of experience: April 21, 2017
Colorado
2 reviews
14 helpful votes
Follow Deanna M.
Unfollow Deanna M.
Send Message
Share Review
Report Review

I really like ordering from Wish.com! I love the prices even though it takes awhile for the items to get here, they are worth the wait! I only had a couple items that weren't exactly what I wanted and I was able to get a refund! I think they call is WISH because sometimes I 'wish' I hadn't found such a great site that I keep ordering from! Hahaha! My kids are the ones that got me hooked on it and I really do like it!

Date of experience: April 21, 2017
Pennsylvania
1 review
6 helpful votes
Follow Irene M.
Unfollow Irene M.
Send Message
Share Review
Report Review

RIPOFF
April 21, 2017

All items are from China, ordered 8 items all too small... shoes, pants and dresses. I ordered the correct size they just send u anything.DO NOT ORDER FROM WISH. HORRIBLE. BIG RIP OFF

Date of experience: April 21, 2017
Louisiana
1 review
5 helpful votes
Follow Gucc K.
Unfollow Gucc K.
Send Message
Share Review
Report Review

No major issues
April 21, 2017

I've purchased at least 20 items from Wish... mostly watches and misc items and have gotten them all. I'm in Louisiana and the stuff comes from China, so I expect it to take longer to get to me. ** I don't order anything from wish I need right away **. Of maybe 7 watches only one came with a bad battery. The watch was 2 bucks so oh well! I've even ordered and received tennis shoes. No issues with the fit at all. I would not order any clothes as they come in super small sizes. I see all the negative reviews but personally I've had no major problems.
Cons: shipping information is not always accurate and is slow to update. ITEMS COME SOONER THAN THE DATE THEY GIVE IN SOME CASES.
At the end of the day. U get what you pay for! If u want great quality and on time delivery. Stick with Amazon and the others. But for the prices wish offers, it's no big loss to me if something is longer working. With all I've purchased, I've probably only spent about 50.00! In my opinion Wish is not all that bad!

Date of experience: April 21, 2017
Kentucky
3 reviews
5 helpful votes
Follow Eugenia J.
Unfollow Eugenia J.
Send Message
Share Review
Report Review

I purchased a tablet cover with a keyboard attachment in February, now it's April. I been getting the run around and bull crap copy and paste messages. I never received my item or my refund. If it's not $1.00, don't waste your money or time.

Date of experience: April 20, 2017
Canada
15 reviews
18 helpful votes
Follow Kimberley L.
Unfollow Kimberley L.
Send Message
Share Review
Report Review

I ordered 16 items on Wish over a month period. Once they added shipping I could have found the same thing on Amazon. The worse part is of the 16 items only 3 actually showed up. Some were gift that I now have to scramble to replace. They did refund my money in full so it wasn't a total disaster it was just a waste of my time expecting something that never came

Date of experience: April 20, 2017
Wisconsin
2 reviews
5 helpful votes
Follow Bri L.
Unfollow Bri L.
Send Message
Share Review
Report Review

I have ordered many items from this company all for cheap and they are not the best of quality but are almost always worth the cost! Shipping does take awhile but overall I feel this is a valid company.

Date of experience: April 20, 2017
Canada
1 review
4 helpful votes
Follow jeff p.
Unfollow jeff p.
Send Message
Share Review
Report Review

After almost 2 years of ordering stuff (about 25% arrives) I suddenly get the message that my account is blocked. No reason & even after attempts to do what they require I still get the same copy/paste message account blocked. At the end of the day I'm not out any money because the refunds did happen for all the stuff that didn't arrive. Too bad the rest of their service wasn't better.

Date of experience: April 20, 2017
Australia
1 review
9 helpful votes
Follow Jay m.
Unfollow Jay m.
Send Message
Share Review
Report Review

Bullsnot
April 19, 2017

Seriously waisted hundreds of dollars on this stupid $#*!ing site, have been using for a year I've noticed it's slower then ever their efforts are ridiculous. Someone help me how to get my money or packages back $#*!ing scammed much.

Date of experience: April 19, 2017
Canada
5 reviews
11 helpful votes
Follow Allan A.
Unfollow Allan A.
Send Message
Share Review
Report Review

They don't deliver
April 19, 2017

Order all ya want, but 70% orders dont arrive and there is no customer service. It's all automated and I suspect a real person never even follows up on it.
Your better off looking at an ad and then lighting your money on fire. The result is the same.

Date of experience: April 19, 2017
Ohio
1 review
8 helpful votes
Follow judy b.
Unfollow judy b.
Send Message
Share Review
Report Review

Judy back
April 19, 2017

Did not get my package from Wish and I want my money back or my package. I will not order anything else if I don't get my stuff.

Date of experience: April 19, 2017
Canada
1 review
6 helpful votes
Follow John S.
Unfollow John S.
Send Message
Share Review
Report Review

Items rarely arrive
April 19, 2017

I have ordered approximately 20 items from Wish and I have received only 3 of the items...
The good thing is the refunds are instant when the item has not arrived on the scheduled date but what's the point in ordering something when there is, by my experience, only a 15% chance of receiving it?

Date of experience: April 19, 2017
Texas
3 reviews
7 helpful votes
Follow chelsea m.
Unfollow chelsea m.
Send Message
Share Review
Report Review

Not a Fan
April 19, 2017

My sister orders from Wish often so I thought I'd try it out, I knew before I ordered that shipping took a while and I was expecting that. I ordered a phone case for my iPhone and it said it would be a month before i received it so I waited, then one month turned into a month and two weeks and then eventually two months so instead of waiting I just canceled my order which was super easy, but I have yet to receive my refund... it's been three months now.

Date of experience: April 19, 2017
Canada
1 review
8 helpful votes
Follow Ali H.
Unfollow Ali H.
Send Message
Share Review
Report Review

After almost a year of spending probably a good thousand dollars on this account, I got the message the other week that they were putting a block on my account. They asked for my bank statement proving I made purchases, so I sent it. Comes back, there is a block on my account. So then they ask for my Visa (that they don't have for a reason) with the last 4 #'s covered. So, I did it even though I didn't want too. I get back a message, there is a block on your account. So, I go to them and ask why nothing is being done, yup, you guessed it, there is a block on my account and he can't get access to it. So, nobody can remove the block, I have things that have not come in, and they have ultimately stolen from me in the process. Do yourself a favor, find another site. I should have listened when I was warned, could have saved me some money.

Date of experience: April 19, 2017
NL
1 review
5 helpful votes
Follow Tobias Y.
Unfollow Tobias Y.
Send Message
Share Review
Report Review

Ordered several products. Bluetooth speakers. Cables, headphones. Still waiting for it after 4 months. Dont think it will be delivered any more. U are warned.

Date of experience: April 19, 2017
California
16 reviews
73 helpful votes
Follow Jiin G.
Unfollow Jiin G.
Send Message
Share Review
Report Review

Scam artists
April 18, 2017

The photos are NOT of the actual item. They steal photos from legit stores and then send you a CHEAP knockoff. DON'T buy anything worth more than $5. Phone cases seem to be ok. But it's probably made of contaminated material if they're selling it so cheap!

Date of experience: April 18, 2017

About the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.


wish.com
Founded in 2011
San Francisco, CA