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How would you rate Wish?
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Sweden
1 review
0 helpful votes
Follow Patrik H.
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Lot of problems with delivery...
June 14, 2018

About every 5 package dont come...
And some of sellers they change deliverycompany then we try another time with things we wanna have...?!?

Date of experience: June 12, 2018
Michigan
1 review
0 helpful votes
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Pleased
June 19, 2018

It might take a few weeks but you get the product. There are some realky nice things on the site. I enjoy shopping.

Date of experience: June 17, 2018
Washington
1 review
0 helpful votes
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925 silver
January 14, 2018

Sometimes shipping id more then post when you get to shopping cart. There should be discounts for morr then one of the same

Date of experience: January 14, 2018
Texas
2 reviews
0 helpful votes
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Excellent sevice
January 13, 2018

I have be very happy with the way than saw handled and shipped speadly. Thank you for your request to respond to services.

Date of experience: January 13, 2018
South Carolina
1 review
0 helpful votes
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Not what I expected
January 19, 2018

After charging it for 24hrs the vibration is not strong I will be sending this item back and may be order something different

Date of experience: January 17, 2018
Florida
1 review
0 helpful votes
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Not happy
January 19, 2018

Have have several things not working or never received after emailing and then way past refund date usually hard to get ahold of

Date of experience: January 17, 2018
GB
1 review
0 helpful votes
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Customer service
June 25, 2018

I'm very pleased with customer service I received each time. They take any issues setiously and deal with them in polite manner.

Date of experience: June 23, 2018
Virginia
1 review
3 helpful votes
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Awful service and no costumer service even the 800 number is a joke call it for yourself before you order from them

Date of experience: July 24, 2018
Canada
1 review
1 helpful vote
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My experience was ok not too bad
June 14, 2018

Not so happy customer with wish because two orders didnt received and the quality wise ok same as aliexpress and alibaba sites.

Date of experience: June 12, 2018
Ireland
1 review
0 helpful votes
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Great
February 25, 2018

Amazing variety, not always the best quality but uy still outstanding for the price you are paying, easy to use! Love WISH

Date of experience: February 22, 2018
Canada
1 review
0 helpful votes
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Very nice place to shop
January 19, 2018

Very nice happy with the products if shipping could be more fast that yould be amazing :) good and honest place for shopping

Date of experience: January 17, 2018
Canada
6 reviews
15 helpful votes
Follow Ele C.
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All of my items have arrived and I've been happy with all of them. BUT, here's what you should take into consideration:

- Sizing is NEVER good for Wish clothing. Buying any sort of clothing article on Wish is a huge risk that will more often than not leave you disappointed. However, I am one of the lucky few that picked sizes well so it is possible to get good results. (1 size up for a sweatshirt and my medium butt somehow fit into all the underwear I ordered)

- It takes a LONG time. You'll be waiting for months. Yeah, I don't care what the cute little display says, it'll take months. If you can learn to be okay with that, (all shipping is 2$ so, personally, I am) then Wish is a good option.

- It's cheap China-made stuff... so buy things that don't need to be high-quality. The things I've bought were mostly cute little decorations that have no problem during mass-production. If you need quality, look elsewhere because you get what you pay for.

- You see those blue check marks next to certain items? Those are reliable. Go for those when you can.

- Make good use of the refund system! As soon as your item exceeds its LATEST arrival date (Not when it's pushed back. Spoiler: it WILL be pushed back.), contact support under the refund option. They've refunded about half of my items in this manner because, as mentioned, it takes a long time.

Is it worth it? That's up to you. But it's not a scam, per se.

EDIT: Fraud and individual sellers

- I've seen a lot of reviews lately about credit card fraud originating from Wish sellers. This has not happened to me but pick your sellers carefully. The blue checkmark should be a safe bet as far as sellers go and items with tons of good reviews should be as well. What buyers need to understand is that Wish is a marketplace. It doesn't have the best security and it allocates a grand total of 0$ to customer service but they're not stealing your money, unwisely chosen sellers are.

EDIT 2: Price bump-up

Wish has now significantly increased all their prices, now gaining more profit from the item itself on top of what they added into shipping. These are no longer bargains and I will therefore be giving Wish a lower rating.

Date of experience: May 17, 2017
California
1 review
3 helpful votes
Follow Bob L.
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When Wish sends items, it's completely "Buyer Beware"! 1/2 the time, items are shipped in flimsy, unprotected plastic bags. Trying to buy electronics or fragile items (tempered glass screen covers, perchance?) - hope that one of the 4 or 5 or 10 are unbroken and usable. Oh, and IF your items arrive within 30 days from ordering... so that you can see them and verify if they're intact or damaged, then you can contact support for help. Heaven forbid THEIR delivery is late (last 30 days), but the items finally show up damaged... because then it's 30 days past ordering and TOO LATE to get your $$ back! Shady, shystery, customer UNfriendly, manipulative, and impossible to provide a fair and protected customer shopping experience.

(I'm in a similar situation now where 4 of 8 screen protectors arrived broken. But they arrived more than 30 days past the order date... and when I realized they were broken (almost 60 days after ordering), instead of offering me at least site credit OR my $$ back, they referred me to an updated refund policy that only goes back 30 days. Now I'm out of luck, out of screen protectors, and fed up with Wish's horrible Customer Support. DON'T BUY FROM THEM. THEY CHEAT CUSTOMERS AND REFUSE TO STAND BY THEIR PRODUCTS AND "QUALITY".)

Date of experience: May 30, 2019
New York
2 reviews
6 helpful votes
Follow lori c.
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Ordered 2 shirts 4 my son not only did they not arrive on time BUT when I contacted wish I was given run around via email
I'm still waiting 4 ny refund stay away
They rip u off cant get a strght ans

Date of experience: July 1, 2020
Wish C. Wish Rep
over a year old

Hi lori. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Indiana
3 reviews
0 helpful votes
Follow John D.
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Please view the attached picture of 12 roll package that holds only 2 American rolls. Hilarious doll house rolls of tissue

Date of experience: April 25, 2020
Wish C. Wish Rep
over a year old

Hi John. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Saudi Arabia
1 review
2 helpful votes
Follow Deemah A.
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Read the comments on the Product Rating section before you buy anything.
Use: jdtmfft
For a %50 off your first order.

Date of experience: August 15, 2017
GB
1 review
0 helpful votes
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Very happy thank you
July 3, 2018

Always a good shop and goods are exellent if you have to get in touch they bend over backwards to help

Date of experience: July 1, 2018
New York
1 review
0 helpful votes
Follow Jan S.
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Foolishly ordered 7 products from Wish. I'm normally a savvy shopper and do a goodly amount of on-line purchasing.

Of the 7,2 were cancelled by Wish but I am still waiting for my refund more than 30 days later. They said it would take a while and to ask my Credit Card company for it. I have; and United Mileage Card is not remiss in handling refunds.

2 items were both due May 1 - 14. But here we are on May 28. One is still in China but "will be here tomorrow the 29th" to Rochester NY. Rally!? Pretty fast shipping if you ask me. Supposedly the other in is Stamford Conn, and it will now be here June 10. The shipping status is fabricated in that the entire chain shows 8 (yes 8) transfers within China over a 3 week period, with pairs of them into and out of the same locations.

Please look carefully at the 'sent' date of April 29 of the order confirmation, even as I forwarded it to myself today the 28th. All other status were pulled from the Wish site today.

As a point of note: the two different stores they show as part of the order fulfillment do not exits; and no legitimate shipping company (not FedEx, UPS, USPS, or other) show up. Just what Wish chooses to show, and which is clearly not valid.

Last: please note that Wish says they will not process refunds for more than 8 days after and order has been placed... OR has been shipped. Hence they will not allow me to cancel and get a refund as they show that everything has been shipped.

Do NOT order from this place for anything over a couple of dollars including shipping. And then consider it like a carnival... you do it for fun. Unethical hardly covers it. My only consolation is that what goes around comes around.

Date of experience: May 28, 2020
Wish C. Wish Rep
over a year old

Hi Jan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Michigan
1 review
0 helpful votes
Follow Don S.
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Cheated
May 27, 2021

Cancelled order before it was shipped. Asked for refund. It was 1.80 short! I find their practices and advertising are deceptive!

Date of experience: May 27, 2021
Wish C. Wish Rep
over a year old

Hi Don. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

France
1 review
0 helpful votes
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Honest
June 15, 2018

Sometimes desappointed pictures not always matching reality and sizes being left to imagination but correct and pay you back good site

Date of experience: June 13, 2018

Overview

Wish has a rating of 1.7 stars from 8,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778