On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Wish is very useful for me is not matter wait some time for the delivery but some products is bad quality and the time too mucb because I bought some special occasion.
The website has a good selection of products. The prices are excellent and the delivery is fast and efficient.
Very happy with items. Like the price. Never had problems with shipment or delivery like the versatility of merchandise and quality of items.
I been for years ordering good from Wish.com and the Items are good Quality.
A very Fair website and honest with the costumers.
Por una parte muy bien, pero por otra no, estoy esperando pedidos que hecho hace mas de 2 meses e no llegan... por esso les doy 4 estrelas
I purchased 3tablets in January and still have not seen them yet how disappointing falsely advertised dont buy from this company rip off
Très contente de ma commande, correspond à la description donné par le site reçu avant la date donné par wish
I am quite satisfied, but give Wish 4 stars. Because Im missing 2 pair of watches, that I ordered for many months ago..
Parfois livraison très longue, et parfois très rapide...
Les gadgets ne sont pas toujours de bonne qualité, mais il ne faut pas s'attendre à plus vu les prix très bas.
I enjoy using this app no matter what I'm buying. Even when I dont want to buy anything I enjoy just looking at all the things they have on there and what the prices are for all the great products.
Used to never happens but it seems comonplace now for the sellers to mislead buyers by posting a low price only to find out that even if you catch the listing when it first comes out, either its mysteriously sold out and/or a much higher price. Mega false advertising.
Some products I have recievied and some not some were too small and others were good have to pay my card before I order anything else
Their products are great. I recommend them to all my friends and family. They've been great. My items get here very quickly. I've had no problem getting my stuff.
Knock on wood all my experiences with wish have been great. I love to go on the app and just look around. I compare prices of things friends have bought on other web sites and tell them they should have ordered from wish.
Customer service sucks you can't talk to nobody stupid damn emails get crappy stuff that you pay for you pay for shipping and it takes three months to get it when it says 5 to 7 days and then it's damaged or don't show up pure ridiculous they owe me a lot of money and they better pay me
Did you think I remember what I brought from you more than a year ago? I just received a purse thay I brought in October, a little bit desapointed. That was my last order. I been tried to check my orders from the webside and it said that I don't have an an account with you... very dessapointed...
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.