business logo of Wish
How would you rate Wish?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
2 helpful votes
Follow Massoud A.
Unfollow Massoud A.
Send Message
Share Review
Report Review

Got Scammed
November 27, 2020

I made a grave mistake in falling for a cheap item on Wish Wbsite,
Made One order, but Five other items has been added to my order and is showing on my credit card statement.
I have been trying to contact Wish Customer Service but to no avail.
If you want to loose your money, then it's ok to order on Wish website, otherwise Don't and again Don't
Order from Wish and don't disclose your account details to them.

Date of experience: November 27, 2020
Wish C. Wish Rep
over a year old

Hi Massoud, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Texas
1 review
0 helpful votes
Follow Alicia Q.
Unfollow Alicia Q.
Send Message
Share Review
Report Review

I have been with wish Since 2018. It took me this long to realize that I was not really getting good deals. The item is cheap but you pay more for the shipping and taxes than the price of the item. That's how they make their money. I spend over $400 dollars buying from wish before I came to my senses. One night I was up at 3:00 in the morning I ordered 25 items for a one time price the most was $1.00 then the next day they had had to refund money one at a time because they said I was never the first to order. With that many items I had to at least be the first to order at least one item. I taught this is a scam. It took a long time because each one had to be put back on my credit card one by one. It took days to do it. I know I was one of their best customers I also brought other customers. I now am looking for other companies. Wish screwed me around. I will no longer order from them. Just be careful things are not always what they seems. When you order any items electronics no books or pamphlets telling you what to do you have to figure out yourself. It took me that long and so much work. I have other stuff I ordered that takes sometimes 2 to 3 mos to receive by the time you receive it you done forget you ordered it. I learned my lesson the hard way. I told the people I brought on that I will be giving up on ordering from wish. Please don't call me if something goes wrong with your items. Like I said things aren't always as it seems. I accumulated lots of points and promo codes and high percentage off but it's not worth it. This is my experience.

Date of experience: March 14, 2021
Wish C. Wish Rep
over a year old

Hi Alicia. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Texas
1 review
48 helpful votes
Follow Jordan L.
Unfollow Jordan L.
Send Message
Share Review
Report Review

SCAM STAY AWAY
August 11, 2016

I went on wish and put in my card number only to realize it took the money out even before i ordered it and it said it was refunded but it was not so stay away from this bs app

Date of experience: August 11, 2016
Idaho
1 review
1 helpful vote
Follow Russell S.
Unfollow Russell S.
Send Message
Share Review
Report Review

Do not buy from this company. Been trying to get a refund d for 3 months now on a RC car i never received. Keep giving me bs excuses on y they haven't refunded me. Do not buy from wish...

Date of experience: August 23, 2020
Wish C. Wish Rep
over a year old

Hi Russell. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

New York
1 review
7 helpful votes
Follow Hailey L.
Unfollow Hailey L.
Send Message
Share Review
Report Review

Zero Stars
April 1, 2017

I havent had a problem until now. Someone ordered something on my Wish app. Someone being like a Hacker or something and then I couldnt be refunded. NOT HAPPY. ONLY USE A PREPAID CARD OR DONT USE IT AT ALL!

Date of experience: April 1, 2017
New York
1 review
12 helpful votes
Follow delores j.
Unfollow delores j.
Send Message
Share Review
Report Review

I think this is the reason for missing packages and refunds. I would rather have the items I bought then to get a refund. Find a way to put all my items in one big box. That would be great.

Date of experience: March 31, 2018
Massachusetts
1 review
0 helpful votes
Follow Amber H.
Unfollow Amber H.
Send Message
Share Review
Report Review

The only shopping app I use
February 25, 2018

I enjoy using this app no matter what I'm buying. Even when I dont want to buy anything I enjoy just looking at all the things they have on there and what the prices are for all the great products.

Date of experience: February 21, 2018
Florida
1 review
0 helpful votes
Follow mario a.
Unfollow mario a.
Send Message
Share Review
Report Review

I paid for item was suppose to receive in 2 weeks now more than 2 month no item, no money, later i find out is a chinese company with a lot of damaged products if luckily receive

Date of experience: June 15, 2020
Wish C. Wish Rep
over a year old

Hi Mario, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Slovenia
1 review
0 helpful votes
Follow Anton C.
Unfollow Anton C.
Send Message
Share Review
Report Review

Low prices great quality.
June 14, 2018

It was a wonderful experience being able to just browse for things you need and finding them up to 90% cheaper than in your home country. However a down side was the wait for them to arrive.

Date of experience: June 11, 2018
GB
1 review
0 helpful votes
Follow Steven S.
Unfollow Steven S.
Send Message
Share Review
Report Review

Stay away from wish
June 14, 2018

Just a big con do not receive items and no money back order a item and get a silly phone holder which I had not ordered. Will not use again I will stay with eBay they are great unlike wish

Date of experience: June 12, 2018
New Zealand
1 review
0 helpful votes
Follow Ian C.
Unfollow Ian C.
Send Message
Share Review
Report Review

Brilliant site
June 19, 2018

Love the products I have brought on wish site, the only thing I would say is when tracking items sometimes not its not up to date, its had to track at times. Other than that great site

Date of experience: June 17, 2018
Florida
1 review
3 helpful votes
Follow Dave V.
Unfollow Dave V.
Send Message
Share Review
Report Review

I as well made orders on wish and got some error and a pop up asking me for a image of my
Credit card or bank statement. I removed all orders from the cart and closed my account with wish.

Date of experience: March 3, 2017
Texas
1 review
0 helpful votes
Follow Bonnie B.
Unfollow Bonnie B.
Send Message
Share Review
Report Review

Cheap
December 20, 2017

Cheap and the stuff isn't made bad. Loved everything I've got so far. Done a lot of Christmas shopping on here also and a lot of times get my stuff in before its suppose to be in.

Date of experience: December 20, 2017
Australia
1 review
0 helpful votes
Follow Tracey B.
Unfollow Tracey B.
Send Message
Share Review
Report Review

Great variety of items available
January 12, 2018

There are plenty of beautiful items here that are great value in price and quality, to the point where since i have received the items and seen how great it is, jumped back online and ordered more.

Date of experience: January 12, 2018
Kentucky
2 reviews
0 helpful votes
Follow Ginny R.
Unfollow Ginny R.
Send Message
Share Review
Report Review

Satisfied with Wish products
January 13, 2018

One thing I would suggest to work on is the speed of shipping and sometimes products are listed one price and you go to buy to find out its a more expensive price that is not cool.

Date of experience: January 13, 2018
California
4 reviews
5 helpful votes
Follow Darrell D.
Unfollow Darrell D.
Send Message
Share Review
Report Review

So far I ordered twice from this site receive one item thus far took a month second item still waiting been 2 months the quality of product seems ok but not worth the 2 month waiting period.

Date of experience: July 8, 2020
Wish C. Wish Rep
over a year old

Hi Darrell. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
1 helpful vote
Follow Steven A.
Unfollow Steven A.
Send Message
Share Review
Report Review

Scammers
December 22, 2020

Scam Scam Scam Scam Scam Scam
Total con do not buy, Scam
You only get a very small ratchet. Not a tool kit,
You could get a better one in the pound shop
First image is what you think you are getting second is what you get

Date of experience: December 22, 2020
Wish C. Wish Rep
over a year old

Hi Steven. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
1 helpful vote
Follow Tamara M.
Unfollow Tamara M.
Send Message
Share Review
Report Review

I was so excited to see all of the very low cost and great items on this "Wish" app. I did order 2 items... it's been going on 3 MONTHS and nothing. When you go to the tracking portion of the app (it has gone ALL over CHINA many times and has never left the country to USA!) My advice is DO NOT EVER USE THIS SITE. The low prices attract you, but you have no idea at all if and when the product will get to you. IF I would have checked on the the ORIGINATION OF THE PRODUCTS which seems to be mostly CHINA, I would have NEVER considered using the app. In conclusion... I WISH I had never ordered...

Date of experience: July 3, 2020
Wish C. Wish Rep
over a year old

Hi Tamara. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
15 helpful votes
Follow ANDREA D.
Unfollow ANDREA D.
Send Message
Share Review
Report Review

Wishaholics
November 6, 2015

THIS SITE IS ADDICTIVE. THERE IS NOT A DAY THAT GOES BUY THAT I NOT SEARCHING FOR SOMETHING. REGARDLESS OF MY HAVING THE MONEY AT THE TIME... THERE IS ALWAYS THE WISH LIST.

I HAVE REFERRED SO MANY OF MY FRIENDS ALSO AND NOW WE ARE FORMING THE WISHAHOLICS CLUB.

Date of experience: November 6, 2015
Colorado
1 review
0 helpful votes
Follow Jewel S.
Unfollow Jewel S.
Send Message
Share Review
Report Review

I ordered from Wish.com the beginning of June 2023, and after getting emails telling me my order was delivered, I did all I can to reach out to customer support. I NEVER received any of my items. This is NOT ABOUT THE MONETARY VALUE, IT IS LACK OF CUSTOMER SUPPORT.

Date of experience: June 26, 2023
Wish C. Wish Rep
over a year old

Hi Jewel. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778