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How would you rate Wish?
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Massachusetts
1 review
0 helpful votes
Follow Ana I.
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So far, no good
April 14, 2021

Exited, I dowloaded the app and start placing items I liked in my cart to compare and decide later, THEN there comes an offer and takes me to the checkout page, I think that as in EVERY OTHER RESPECTABLE SITE i will be able to review my order before placing it, but nope! Just after selecting the payment method and VOILÁ the order was placed, with 5 identical items in my cart! Wish has No phone # to call, no customer service to talk to, no instructions on what to do... Nothing! I went to internet and find thousands of bad reviews. Why is this company still out?_ I feel so stupid! I knew the products were knockoff, but this is plain and simple stealing.

Date of experience: April 14, 2021
Wish C. Wish Rep
over a year old

Hi Ana. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Wisconsin
1 review
0 helpful votes
Follow Kellie K.
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Happy with the whole WISH experience
June 13, 2018

Happy with the whole WISH experience. The products are received in a timely manner when do not receive an item or have had a problem I've always been very quick responses overall very happy

Date of experience: June 11, 2018
India
1 review
4 helpful votes
Follow Lovekesh v.
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What a $#*!ing app how long time they take for shipping.no anyone waiting for shipping the parsal for 45 days. I lost my money to purchase shoe on this app.

Date of experience: August 23, 2017
Oregon
1 review
1 helpful vote
Follow gail m.
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I ordered one purse and it smelled so bad of PLASTIC and was toxic I couldn't keep in the house. It was said to be "leather". Also ordered shopkins some type of molded fake plastic crap showed up. I wish i read reviews BEFORE ordering anything from this site.

Date of experience: January 19, 2016
Switzerland
1 review
0 helpful votes
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Its the best shop for everything special
June 14, 2018

The products are well made and very fast delivered. It has very diffrent things nd a lot of diffrent themes. Im glad that i know wish its also very cheap.

Date of experience: June 11, 2018
California
1 review
0 helpful votes
Follow Monica D.
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I received mine yesterday 6-17-20. I ordered it on May. I only got 1 small portable purell bottle. Always check what you are ordering and make sure it is correct.

Date of experience: June 18, 2020
Wish C. Wish Rep
over a year old

Hi Monica, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
19 reviews
52 helpful votes
Follow Echo T.
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Wish has provided me with many items over the years and I wish to highlight what I have learned:

1. Long Wait.
Most items are coming from Asia. It will take a month, up to 6 months sometimes, for your item to arrive in Canada/USA.

2. Different Experience Each Time.
Each product is from a different seller, therefore your order experience should reflects on the individual shop and the seller on wish.com, not the website. Some products may be exact, others have different morals.

3. Read Reviews.
There are many wish shoppers who will take the time to let you know exactly what they received when they ordered. Some accompany pictures or even video.

4. Price Varies.
If you find an item you like, save it for later. Do a search for the item again and you may find it cheaper from another seller.

5. It says "Free", but it's not.
The price is put into the shipping. If you really want the item, save it for later and you may have a discount when the price is reset to normal. Example: yesterday an item was Free + $4 shipping. Today it is $2 + $2 shipping. Then I got 10% discount I wouldn't have gotten when it was "free".

Date of experience: January 29, 2020
Australia
1 review
2 helpful votes
Follow Ben C.
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I like the products and they get delivered relatively quickly. The site keeps getting better, with better product choices. I like the free spins for discounts.

Date of experience: December 13, 2021
South Africa
1 review
6 helpful votes
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Outright Theft by Wish
December 16, 2018

TI made a place and paid for an order of Christmas Tights and paid over an amount of R491. When I try and track my order I get a message that I have no pending orders so basically Wish have just pocketed my money. There is no way of contacting them directly and I am not posting images of my bank account - Payment was made on 20 November 2018 so I suggest Wish check their statements and reverse the payment

Date of experience: December 14, 2018
Florida
1 review
0 helpful votes
Follow Virginia P.
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I don't believe they deserve any stars whatsoever. Wish is the worse company you can order from. I visited the website, saw an item I liked so thought of buying it, I created an account and entered my credit card information - while still looking at website without ordering anything, I received 5 emails thanking me for orders placed. I immediately tried to cancel them, tried to contact them by phone (number is just that a number- no one response); I send them emails - I received response in another language and they did not cancel orders. They put 2 orders for $14.; 2 for $31. And 1 for $12. To be shipped to Israel (I know no one there by the way). It has been pure hell dealing with Wish.com; they did not cancel orders, they still charged my account and even though I reported it to my credit card they told them shipment had been done to address in Israel (I lost my money) and still they keep on sending emails that orders are being shipped. WISH DOES FRAUDULENT ORDERS. I don't recommend it to anyone.

Date of experience: June 25, 2020
Wish C. Wish Rep
over a year old

Hi Virginia. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow George H.
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I ordered a toy from wish a drone after the lock down covid19 may 21 first i got charged right away arrivel time june 8 to jone 10th i was like very good i am home I have to enjoy something so today is July 3rd and I did not receive anything

Date of experience: July 2, 2020
Wish C. Wish Rep
over a year old

Hi George. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
0 helpful votes
Follow MINH S.
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To any one who read this review and intend to buy from this site. I say to them do not buy from this site it is better buy from ebay. I have my own experience with this site as below:
In March 2021 I chose and bought from this site 4 Jackets size M for adult not for teenager when they sent the Jackets to me they sent size M but too small for adults to wear. They only fit for the teenager or some one 15 to 16 years old. I requested a return of 2 of the 4 Jackets that I bought but they refused they said that the right size.
Now I am stuck with 4 Jackets that small for me as an adult I do not know what to do with them. I think may be I have to give them to someone else for them to wear.
Now I delete my account with them and I will never ever buy things from them again.
That why I think this site is only deserve the Rubbish as their Name not the Wish. Their Wish name is an insult to the word.
I will add the photos of the 2 Jackets that I bought. I bought 2 of the yellow and 2 of the blue colors and also the receipt from Paypal

Date of experience: September 7, 2021
Wish C. Wish Rep
over a year old

Hi Minh, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Florida
1 review
3 helpful votes
Follow Sindy B.
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I ordered five different items to try the website for the first time after the recommendation of a friend and the shipping information is not accurate, not even updated and the day of delivery change constantly; more than a month an nothing arrived. This is so disrespectful, and the costumer service I think is the same message for all the questions, incredible! WORST SHOPPING ONLINE EXPERIENCE EVER, 0 HELP!

Date of experience: April 25, 2017
Nebraska
1 review
1 helpful vote
Follow M H.
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I ordered some clothing items on April 20,2020. I didn't realize they were all being shipped from China, which apparently has a broken shipping system. It is June 10,2020, still no items, still promises of arrival dates (different for each item) from three days ago, to two days from now, while the product is allegedly still in China. I used their "customer service" on their website, ended up with them saying they were giving me a partial refund, on three of seven items, without my asking for a refund. Hush money Here? I found some interesting info on the BBB. Here is part of Wish.com's refund policy:
"Once a consumer has reached a 40% refund rate we do block them from requesting a refund for all future orders until their refund rate has dropped to below 40%. They are notified of this and we do not hide the fact that they cannot request a refund due to excessive high refund rate currently. We have just reviewed the current flow and we now are more proactive and notify the customer when they hit 20%, 30% and 40% refund rate so they fully understand how close they are to reaching the threshold. Also part of the new process is that once a consumer reaches this threshold they can request an appeals review in app from their account answer 5 questions and we will review their appeal and in many cases we have rescinded the refund block on their accounts. This is a brand new process we have rolled out so we are constantly looking at ways to improve the customer experience."
I wish I had never ordered from Wish.com. I never will again.

Date of experience: June 10, 2020
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
0 helpful votes
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Wish 3D pen
December 27, 2016

I ordered a 3D pen £55 I got a refund which was good of them but it worked the once and doesn't work anymore I have just ordered another £70 I hope this price is right and I hope it works all the time how do you know if you have been done

Date of experience: December 27, 2016
Ohio
1 review
0 helpful votes
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Very disapointed s
February 17, 2017

I am waiting on a shipment, I was contacted by agent fredugo who has said he has a liitle problem he was stuck in jfk homeland security, they intercepting the consingment {mind you it is only colored tape} with regards to ownership of certificte so it is delaying coming util he could get another flight. He then said he needed me to send a money gram to him in the amount of $ 278.00 and time is a factor. I refused to send it and asked him not to contact me again. Now 4 days later he said it is almost there and here is your tracking #, you dont worry it will be brought to your front door and put in your hands. Then you can send me and my family money. I am so disapointed...

Date of experience: February 17, 2017
Malta
1 review
0 helpful votes
Follow Visha S.
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Disappointed
June 26, 2020

I am so angry with all the trouble I've had waiting for things that haven't come for weeks, and being asked to rate a ring I didn't receive,
I will not recommend any person to buy from this app.

Date of experience: June 26, 2020
Wish C. Wish Rep
over a year old

Hi Visha. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Michigan
1 review
1 helpful vote
Follow Love C.
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I recently placed an order with Wish. When submitting my order the system had changed the city and state that I put in. There was no way for me to go back to my order and change shipment info. Because the order had already went through.

I reached out to Wish concerning this matter and I was told that I was not going to be able to receive a refund or my items if the address was put in wrong. The thing is I put in everything right and when submitting the order the system changed the city and state info. I was told to contact the carrier.

I like WISH and shopping with them. I have purchased great things from WISH and received what I have ordered with no problem. This was the first time I have ever had a problem. The response I received from WISH after sharing this issue uninspired me to want to shop with them again. It made me think if another system error occured that I would not get my money back nor an attempt from WISH to send my products. Be careful when shopping with WISH. Make sure that you're system and their system is working properly. It could of been a system error on my part. I did purchase from a cell phone.

Date of experience: August 29, 2020
Wish C. Wish Rep
over a year old

Hi Love. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Florida
1 review
0 helpful votes
Follow Jean L.
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I have been buying on Wish for month now I had a couple issues with an items that was sold to me all was supposed to be one color everything came to me mismatch customer service from Wish was unable to help stated that's how the item was sold which is a total Y I will never do business with Wish again Please be aware that if you're looking for help you're not going to get any from their customer service everything is robots and I've please be aware that if you're looking for help you know going to get any from their customer service everything is robots and automated

Date of experience: August 13, 2018
Canada
1 review
0 helpful votes
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6 led brake light
July 4, 2020

They send me the wrong items 5 led light instead of 6 and 2 items instead of 3 missing licence plate light and wrong light send as you can see on the pictures

Date of experience: July 4, 2020
Wish C. Wish Rep
over a year old

Hi Marc. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778