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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I had a horrible experience with this website. When i installed the app for the first time in my mobile they offered me a free gift. On selecting the gift it took me to the payment page where i had to enter my card details and the amount charged was 50 cents. I went ahead and placed my order. To my surprise the next morning i received a mail saying $9 are charged in my credit card.
This website doesnt have any customer support helpline number. So i raised a request in the support link and to my surprise they replied that because i had not qualified for the free gift they had charged me the original price. Totally frustrated when i decided to raise a return and refund, they said that is only possible within first 8 hours of the purchase. Now i have to bear the package cost (which will be definitely more that the item cost) and send it to them that too after a series of form fill ups.
This is completely illegal, when you charge a customer more than what you originally show.
Please boycott this site and spread this news with your friends and family.
My wife ordered a medium size dress. After waited over a month to arrive the dress is about 3 sizes too small. Be aware the sizes they do run typical.
The bottom of the dress is good, the top doesn't cover her chest. Buy at your own risk. We only lost $18 and will not use wish again.
This is webshop will take your money in small doses and send you garbage. 80% of the products are broken knockoffs or you will get empty boxes. The costumer support is terrible and takes no responsability for the china$#*! you get. Do not waste your hard earned money on products you put directly in your wastebin.!
I have ordered about 20 items off of Wish. More than half of them never arrived or were damaged in some way. I even got a sealed empty envelope claiming to contain my item. Clothing sizes are terribly inaccurate, the item rarely looks like the picture, & both the fabric & the construction are shoddy. As far as other items go, read the description carefully. Leather never means real leather, for example. Shipping costs can be quite high, making a reasonably-priced item suddenly much more expensive than you bargained for. The only reason I have continued shopping there for some things is because the refund process is fairly painless.
I will NEVER order anything from Wish again. The item I received looked NOTHING like the image of the item I thought I was purchasing. This is a total rip off! Don't waste your money!
Scam. I tried to submit a request for a refund for an item damaged in shipping. I included a photo of the damaged item as requested and the site would not upload the photo with the request for the refund. I tried innumerable times and it would not go through. I finally gave up and decided to post here my frustration with the site. They say "We have your back! You never have to worry when you shop on Wish. " What a load. Spend your money elsewhere. They don't care.
Use credit card do not know order ID.
Next sellers do not provide a receipt. Or instructions. Bought worthless cell phone case. Terrible.
A friend sent me a link for half off. Unfortunately, not receive discount
By the way Do not buy make up from them
In fact I had bad experience received things I did not order, counterfeits, etc
In fact my credit card company should finish investigation. There is a law believe three months?
Short version of aggravation.
No way I spent 100$. Added 36$ that included counterfeit SD cards, items I did not order, etc in fact same type item from different sellers. I only needed one card reader not five
While perusing items wish cancelled items I wanted ( they were in stock)
Lastly I heard sellers ripped off too
Any way conclusion the make up and merchandise is made in China.
Go to local store or their online store and buy from reputable company. I like rite aide. One can return cosmetics, even if used
I spent about two hundred with them and the stuff they are sending me is pretty much all terrible. Poor quality. Bad fabric. Bad sizing. Very cheap to the point where they are unwearable. Also a lot of the stuff looks nothing like the pictures. You cant really send them back to China. Ive tried. You also can not get a response from them. They dont care about screwing over some Americans because theres nothing we can do about it. Save your time and money and just dont do it. TERRIBLE!
Positive: When they issue a refund it's usually within 7 days.
Their clothing is average quality, but the sizing isn't based on traditional sizing, if you wear a large US you'll need to get at least an extra large if not a double extra large for it to fit properly.
Negative: Shipping, usually too expensive for the length of time it takes, as little as 2 weeks as much as 6 months, depends on how long customs holds it for.
Electronics should be avoided, they are cheap knock offs and 90% of the time don't work or don't last more than a few days.
Avoid digital storage products from them, you get what you pay for, they use spoofed chips in them so they report much more space on them than there Is, in reality their 512gb sd cards are actually about 4mb to 1gb.
If your product is what you expected, you will have made a good deal. But most often, there are something wrong with them. T-shirt with stain, cable that doesn't work. Memory cards are usually not sized as the print says. You may get some of the money back but not 100%. If you have paid duty and the product is proven to be fraud, you won't get any money back.
AND, they still continues to sell the crap to fool others!
It is scam but they doesn't care as long as their revenue shoot in the sky.
I've bought from wish for a long time. Ive gotten things like shirts that are just a hunk of mesh sewed together, to all natural henna that is absolutely amazing. Look for the "official" products. Otherwise you will be disappointed
Thank you for your good services. I would like to see cheaper delivery charges as they add up fast and weed out the the sellers who do not send there product at all.
I placed an order over 3 months ago, Wish sent me partial merchandise I still didnt receive a dress from my order. I need my money back.
I tentatively ordered from here expecting the worst. However, I was pleasantly surprised. Some of the items are very cheap looking, but what do you expect for the prices. A few items were actually quite decent. One of my favorite dresses came from here. Another positive is that if the item is not as described, the customer service is excellent about replacing it without charging you to ship it back. I don't use this site for everything, but if I like something and the reviews on that item are decent, then I do order it.
Back again to let you good people and readers of SiteJabber, that WISH is another list of ON_LINE buying company that should not be touched with 10 Foot Pole. Unfortunately foe me I ordered a Back Pack and this was charged to my Credit card instantly and then deep silence and no updates. When chased they shamelessly said they will process a refund and its still to come, over 3 weeks have gone by.
Please folks I suggest try and not to buy from FB Advertisement as FB is just entered in Money they can gauge from both these advertisement Companies and do not care about their readers. Save your self your money and check this great site out before you jump i and spend your hard earned money. Hope this helps to save you some money. Your input would help others like me too!
If you need something quick i wouldnt bet on getting it from here anytime soon. I have recived a few goods from here but it took months to get had one item not delivered however i was notified but have not had a refund yet! Dissapointed.
Some items on site is quite good quality but one thing that needs attention is the shipping. Shipping sometimes are too expensive and also takes too long to arrive. Some of the items I ordered almost 3 months ago still did not arrived.
Not worth the risk. They claim to stand behind their customers but do not, in my experience.
Stick with Amazon or eBay. They DO have your back.
This website is protecting the guys who have stolen my credit card ( and 500$ on my account) by helping them to remain anonymous.
If you want to buy products with stolen credit cards, go ahead they will help you to do your just with discretion.
Positive about WISH-they do have many items cheaper than other stores.
Negative: Sometime you receive your orders and sometimes you don't. Long time waiting before your receive your orders to where you forget that you order that item.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.