business logo of Wish

WishReviews 8,284

1.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey star
grey star
grey star
grey star
grey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Texas
1 review
5 helpful votes
Follow Bhutto G.
Unfollow Bhutto G.
Share Review
Report Review

I had a horrible experience with this website. When i installed the app for the first time in my mobile they offered me a free gift. On selecting the gift it took me to the payment page where i had to enter my card details and the amount charged was 50 cents. I went ahead and placed my order. To my surprise the next morning i received a mail saying $9 are charged in my credit card.
This website doesnt have any customer support helpline number. So i raised a request in the support link and to my surprise they replied that because i had not qualified for the free gift they had charged me the original price. Totally frustrated when i decided to raise a return and refund, they said that is only possible within first 8 hours of the purchase. Now i have to bear the package cost (which will be definitely more that the item cost) and send it to them that too after a series of form fill ups.
This is completely illegal, when you charge a customer more than what you originally show.
Please boycott this site and spread this news with your friends and family.

Date of experience: July 24, 2018
Nevada
1 review
1 helpful vote
Follow edward g.
Unfollow edward g.
Share Review
Report Review

Junk
July 26, 2018

My wife ordered a medium size dress. After waited over a month to arrive the dress is about 3 sizes too small. Be aware the sizes they do run typical.
The bottom of the dress is good, the top doesn't cover her chest. Buy at your own risk. We only lost $18 and will not use wish again.

Date of experience: July 24, 2018
Norway
1 review
1 helpful vote
Follow Andre O.
Unfollow Andre O.
Share Review
Report Review

This is webshop will take your money in small doses and send you garbage. 80% of the products are broken knockoffs or you will get empty boxes. The costumer support is terrible and takes no responsability for the china$#*! you get. Do not waste your hard earned money on products you put directly in your wastebin.!

Date of experience: July 24, 2018
Canada
3 reviews
7 helpful votes
Follow Leah A.
Unfollow Leah A.
Share Review
Report Review

I have ordered about 20 items off of Wish. More than half of them never arrived or were damaged in some way. I even got a sealed empty envelope claiming to contain my item. Clothing sizes are terribly inaccurate, the item rarely looks like the picture, & both the fabric & the construction are shoddy. As far as other items go, read the description carefully. Leather never means real leather, for example. Shipping costs can be quite high, making a reasonably-priced item suddenly much more expensive than you bargained for. The only reason I have continued shopping there for some things is because the refund process is fairly painless.

Date of experience: July 23, 2018
Texas
1 review
1 helpful vote
Follow samantha m.
Unfollow samantha m.
Share Review
Report Review

I will NEVER order anything from Wish again. The item I received looked NOTHING like the image of the item I thought I was purchasing. This is a total rip off! Don't waste your money!

Date of experience: July 22, 2018
Kansas
1 review
3 helpful votes
Follow M B.
Unfollow M B.
Share Review
Report Review

Scam. I tried to submit a request for a refund for an item damaged in shipping. I included a photo of the damaged item as requested and the site would not upload the photo with the request for the refund. I tried innumerable times and it would not go through. I finally gave up and decided to post here my frustration with the site. They say "We have your back! You never have to worry when you shop on Wish. " What a load. Spend your money elsewhere. They don't care.

Date of experience: July 20, 2018
District of Columbia
6 reviews
22 helpful votes
Follow Robin t.
Unfollow Robin t.
Share Review
Report Review

Beware
July 24, 2018

Use credit card do not know order ID.
Next sellers do not provide a receipt. Or instructions. Bought worthless cell phone case. Terrible.
A friend sent me a link for half off. Unfortunately, not receive discount
By the way Do not buy make up from them
In fact I had bad experience received things I did not order, counterfeits, etc
In fact my credit card company should finish investigation. There is a law believe three months?
Short version of aggravation.
No way I spent 100$. Added 36$ that included counterfeit SD cards, items I did not order, etc in fact same type item from different sellers. I only needed one card reader not five
While perusing items wish cancelled items I wanted ( they were in stock)
Lastly I heard sellers ripped off too
Any way conclusion the make up and merchandise is made in China.
Go to local store or their online store and buy from reputable company. I like rite aide. One can return cosmetics, even if used

Date of experience: July 20, 2018
Indiana
4 reviews
9 helpful votes
Follow Amy H.
Unfollow Amy H.
Share Review
Report Review

I spent about two hundred with them and the stuff they are sending me is pretty much all terrible. Poor quality. Bad fabric. Bad sizing. Very cheap to the point where they are unwearable. Also a lot of the stuff looks nothing like the pictures. You cant really send them back to China. Ive tried. You also can not get a response from them. They dont care about screwing over some Americans because theres nothing we can do about it. Save your time and money and just dont do it. TERRIBLE!

Date of experience: July 19, 2018
Maine
1 review
4 helpful votes
Follow Christopher M.
Unfollow Christopher M.
Share Review
Report Review

Positive: When they issue a refund it's usually within 7 days.
Their clothing is average quality, but the sizing isn't based on traditional sizing, if you wear a large US you'll need to get at least an extra large if not a double extra large for it to fit properly.
Negative: Shipping, usually too expensive for the length of time it takes, as little as 2 weeks as much as 6 months, depends on how long customs holds it for.
Electronics should be avoided, they are cheap knock offs and 90% of the time don't work or don't last more than a few days.
Avoid digital storage products from them, you get what you pay for, they use spoofed chips in them so they report much more space on them than there Is, in reality their 512gb sd cards are actually about 4mb to 1gb.

Date of experience: July 19, 2018
Sweden
1 review
1 helpful vote
Follow Bernt-Olov H.
Unfollow Bernt-Olov H.
Share Review
Report Review

If your product is what you expected, you will have made a good deal. But most often, there are something wrong with them. T-shirt with stain, cable that doesn't work. Memory cards are usually not sized as the print says. You may get some of the money back but not 100%. If you have paid duty and the product is proven to be fraud, you won't get any money back.
AND, they still continues to sell the crap to fool others!
It is scam but they doesn't care as long as their revenue shoot in the sky.

Date of experience: July 19, 2018
South Carolina
4 reviews
12 helpful votes
Follow Sarah e.
Unfollow Sarah e.
Share Review
Report Review

I've bought from wish for a long time. Ive gotten things like shirts that are just a hunk of mesh sewed together, to all natural henna that is absolutely amazing. Look for the "official" products. Otherwise you will be disappointed

Date of experience: July 17, 2018
Canada
1 review
1 helpful vote
Follow Mike H.
Unfollow Mike H.
Share Review
Report Review

Always got good services by wish.
July 19, 2018

Thank you for your good services. I would like to see cheaper delivery charges as they add up fast and weed out the the sellers who do not send there product at all.

Date of experience: July 17, 2018
Florida
3 reviews
0 helpful votes
Follow Christine R.
Unfollow Christine R.
Share Review
Report Review

Unship merchandise
February 18, 2021

I placed an order over 3 months ago, Wish sent me partial merchandise I still didnt receive a dress from my order. I need my money back.

Date of experience: July 16, 2018
California
3 reviews
1 helpful vote
Follow Michelle S.
Unfollow Michelle S.
Share Review
Report Review

I tentatively ordered from here expecting the worst. However, I was pleasantly surprised. Some of the items are very cheap looking, but what do you expect for the prices. A few items were actually quite decent. One of my favorite dresses came from here. Another positive is that if the item is not as described, the customer service is excellent about replacing it without charging you to ship it back. I don't use this site for everything, but if I like something and the reviews on that item are decent, then I do order it.

Date of experience: July 16, 2018
Canada
18 reviews
55 helpful votes
Follow Vinay S.
Unfollow Vinay S.
Share Review
Report Review

Back again to let you good people and readers of SiteJabber, that WISH is another list of ON_LINE buying company that should not be touched with 10 Foot Pole. Unfortunately foe me I ordered a Back Pack and this was charged to my Credit card instantly and then deep silence and no updates. When chased they shamelessly said they will process a refund and its still to come, over 3 weeks have gone by.
Please folks I suggest try and not to buy from FB Advertisement as FB is just entered in Money they can gauge from both these advertisement Companies and do not care about their readers. Save your self your money and check this great site out before you jump i and spend your hard earned money. Hope this helps to save you some money. Your input would help others like me too!

Date of experience: July 15, 2018
GB
1 review
0 helpful votes
Follow Sheila s.
Unfollow Sheila s.
Share Review
Report Review

If you need something quick i wouldnt bet on getting it from here anytime soon. I have recived a few goods from here but it took months to get had one item not delivered however i was notified but have not had a refund yet! Dissapointed.

Date of experience: July 15, 2018
South Africa
1 review
0 helpful votes
Follow Charl L.
Unfollow Charl L.
Share Review
Report Review

Experience
July 17, 2018

Some items on site is quite good quality but one thing that needs attention is the shipping. Shipping sometimes are too expensive and also takes too long to arrive. Some of the items I ordered almost 3 months ago still did not arrived.

Date of experience: July 15, 2018
Canada
1 review
1 helpful vote
Follow Perl S.
Unfollow Perl S.
Share Review
Report Review

Stick to Amazon
July 16, 2018

Not worth the risk. They claim to stand behind their customers but do not, in my experience.
Stick with Amazon or eBay. They DO have your back.

Date of experience: July 13, 2018
France
1 review
4 helpful votes
Follow Cesare P.
Unfollow Cesare P.
Share Review
Report Review

This website is protecting the guys who have stolen my credit card ( and 500$ on my account) by helping them to remain anonymous.

If you want to buy products with stolen credit cards, go ahead they will help you to do your just with discretion.

Date of experience: July 12, 2018
Pennsylvania
2 reviews
2 helpful votes
Follow Dorothy P.
Unfollow Dorothy P.
Share Review
Report Review

Okay
July 14, 2018

Positive about WISH-they do have many items cheaper than other stores.
Negative: Sometime you receive your orders and sometimes you don't. Long time waiting before your receive your orders to where you forget that you order that item.

Date of experience: July 11, 2018