WishReviews 8,284

I ordered 3 pairs of shorts on May 26th. I was notified that they would arrive approximately June 26th. Apparently, my order was one of the fast ones and Wish shipping indicated that my order arrived on June 5th. I did not get an email so, around when I started to look at the status of my order I saw the note that it had been delivered. I contacted support. Support told me to wait until July 5th. I contacted support 3 times - each time I received the same message. On July 6th, I again contacted support - this time I was told I could not get a refund as the refund period had passed. They also indicated that they have a "confirmed" delivery. There has been no delivery to my home - which I can confirm as I have every activity to my home stored on the cloud through my ring doorbell. They are unable to confirm delivery address or provide any additional information other than I am outside the refund window.

I received an email from wish that said it was an unfulfilled order. They asked me to contact support. I have tried several times and days to contact them and the website will not let me open the website when I try to contact them. They are not very helpful at all.

Ordered 2 x water pellet pistols, it showed as being delivered to the wrong state of Australia (2500 KM's away) I contacted Wish to be told I have to wait until the latest promised delivery date before I could complain and that I should contact Australia post to get my parcel back that was almost definitely incorrectly addressed and delivered. (Did they really think the recipient was going to track me down somehow). Then I contacted them a month later (I was away) only to be told I have to complain within 30 days of the PROMISED delivery date, not the ACTUAL delivery date, so they can't refund me my money. A blatant abuse of a crap policy.
A parcel was incorrectly addressed and delivered elsewhere and apparently it's my fault!
What a joke this company is,
SHOP AROUND people, I have since bought similar or better products for a better price elsewhere.
I would give it no stars if I could.

What a horrible company... almost two months and still awaiting for products. They took the money immediately but still have not delivered with items that were "in stock". Equally horrible is their Customer Service. Wish.Com has NO CUSTOMER SERVICE. You are forced to download their app. Call the 1-800 number and the recorded message tells you to download the app. I don't want their App, I want what I paid for. I didn't force Wish.com to download MY APP for them to get their money.

So, ordered on 17 May 2018 and it's now 3 July 2018... nothing. Nothing but a scam.

DO NOT TRUST THIS COMPANY. Use Amazon or another site that has great customer service!

I have ordered from Wish and I have never had a bad response or product... All be it I have not ordered anything over $100 because I am very sceptical... I have read the reviews here and they are scary but I have not had a bad service from wish... So I believe it's what you order and the seller you order it from... I have ordered products that took too long and I have received a refund and full apology... I have even recommended family and friends that have had great experiences. I advise to try it and see for your self... Not all experiences are the same.

Outstanding customer service! Though I've been frustrated with about 30% of my items ordered never showing up, or received damaged or wrong item than item pictured, customer service has always offered refund immediately. Only once did the item still come after the refund was given, but I was told I could still keep the item anyway.
My advice is to definitely read the descriptions very well of the items you are going to purchase and note their shipping charge as well as price when considering your purchase. They add up quickly!
Shipping times were not really accurate on most items. Almost all of them take 45-50 days to get to United States, if they get here at all. And most do not have any further tracking than China customs.
Even though all of those issues, I still will continue to shop on Wish app as there are some great items for awesome prices if you are willing to read descriptions and search a bit! Plus their customer service really is outstanding! Just contact them directly through the app by clicking a button! That simple! Love that! Thanks Wish! Keep offering great products for low prices!

I am sure that wish. Com means the best for all its customers however I wish it would check its dealers and handlers that are often sending us their products many times those products were late however I am pleased with the wish. Com is easier to correct the problem and refund the money but I do wish those that were sellers or dealers for their customers would be more accurate and getting things to us when we give our mailing address and address and expect them to arrive on a certain date one of the products one time they kept giving me three or four dates it would arrive after after that date I do not however reflect this upon everyone who works at wish