business logo of Wish

WishReviews 8,284

1.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey star
grey star
grey star
grey star
grey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New York
1 review
8 helpful votes
Follow Tanaya W.
Unfollow Tanaya W.
Share Review
Report Review

$#*! wish
June 30, 2018

I ordered from wish this month. It did my orders wouldn't come until July. So just out of curiosity I checked my order history to check my products and it says no orders has been purchased. So I call my card to see if funds has been taken and it has. So I feel as if wish just stole money from me. I doubt very much that I'll get a refund or ever get the items I ordered. Wish is a scam dont ever use it. It's just a site to take your money. It isn't legit. I HATE WISH.

Date of experience: June 28, 2018
Ohio
1 review
3 helpful votes
Follow sharon H.
Unfollow sharon H.
Share Review
Report Review

Item not received but payed for
June 29, 2018

I have been waiting for the ultrasonic aggressive dog bark since May I am still waiting I want this item please send or send me a credit

Date of experience: June 27, 2018
Ohio
1 review
0 helpful votes
Follow Barbara D.
Unfollow Barbara D.
Share Review
Report Review

Somewhat satisfied.
June 28, 2018

Some of the products I order were either not in stock or was sent wrong item. Most of the products I order were very good. I just didn't like the way some of the description of the products were listed and they were mis- leading(ex: listed in description that of mermaids and mofin were to bought together but wasn't they were sold separately. There was also a few more items that I ordered that were that way.)

Date of experience: June 26, 2018
Israel
1 review
1 helpful vote
Follow Meirav L.
Unfollow Meirav L.
Share Review
Report Review

Not stable when it comes to clothing
The clothes itself is never like the measurements that are specified.
Pretty dissapointing

Date of experience: June 26, 2018
Spain
1 review
1 helpful vote
Follow RAQUEL D.
Unfollow RAQUEL D.
Share Review
Report Review

Satisfecha
June 28, 2018

Buenos precios, aunque ultimeamente e notadp subidas en los gastos de envio. Aun asi es un buen lugar para hacer tus compras

Date of experience: June 26, 2018
Ecuador
2 reviews
2 helpful votes
Follow Jason L.
Unfollow Jason L.
Share Review
Report Review

Cheap and cheap
June 27, 2018

Bought many thing from wish. 9 out of 10 times you receive the item. I had one order never come but i did get refunded.

Date of experience: June 25, 2018
Saudi Arabia
1 review
4 helpful votes
Follow mahir a.
Unfollow mahir a.
Share Review
Report Review

As a seller on wish, they did not pay my money, always citing a different reason, like verification of account, refunds.
Bottomline: wish.com is in the business of scamming sellers, beware.

Date of experience: June 25, 2018
Kansas
1 review
1 helpful vote
Follow emily r.
Unfollow emily r.
Share Review
Report Review

Cute, cheap, bad quality
June 27, 2018

Love how cheap everything is, but the quality is definitely sacrificed for the price. Pictures often do not represent an honest visual of the products. Customer service is good and fast though.

Date of experience: June 25, 2018
Ireland
2 reviews
3 helpful votes
Follow Janet B.
Unfollow Janet B.
Share Review
Report Review

Exellent
June 27, 2018

Exellent choice. Quick delivery. Easy tracking. I got already few things from this website. And will diffinetely will be buying more. Great and easy to manage app. My favourite. Highly recommended.

Date of experience: June 25, 2018
Massachusetts
1 review
1 helpful vote
Follow Yudith J.
Unfollow Yudith J.
Share Review
Report Review

Me deben un paquete
June 27, 2018

Pedí un paquete y nunca me llego, reclame y solo dicen q yo tenía 30 días para reclamar y todavia aun no me llega hacen 3 meses. No le compro mas. Asta q me devuelvan mi dinero o mi paquete.

Date of experience: June 25, 2018
Switzerland
1 review
0 helpful votes
Follow Agostinho C.
Unfollow Agostinho C.
Share Review
Report Review

SYMPA
June 27, 2018

Il y a eu quelques mauvaises commandes, sinon le reste très sympa, des articles très vastes et de superbes bonnes affaires.

Date of experience: June 24, 2018
Oregon
1 review
2 helpful votes
Follow Sheri D.
Unfollow Sheri D.
Share Review
Report Review

I wish I received my orders
June 27, 2018

I haven't received 90% of what I've ordered although I've gotten it refunded but I wish I've gotten what I've ordered

Date of experience: June 24, 2018
Florida
1 review
0 helpful votes
Follow Valerie P.
Unfollow Valerie P.
Share Review
Report Review

When I need something all I have to do is look at wish and see if they have it I do have to wait longer than I want but that's getting better on some of the products

Date of experience: June 24, 2018
Michigan
1 review
2 helpful votes
Follow Jackie S.
Unfollow Jackie S.
Share Review
Report Review

Overall Shopping Experience
June 27, 2018

My experience as a first time shopper on the Wish site is not the best experience I thought it would be. I`m a bit disappointed that some of the merchants don`t use proper packaging when shipping merchandise of a fragile/delicate nature. Even though refunds were issued for received broken merchandise it was still dissapointing to wait for something for a long period of time just to get it damaged or broken all because it wasn`t properly packaged to begin with. There were also several orders that I never ever received for what ever reason. It makes me wonder if they were ever shipped at alI! I also don`t like the fact that you can`t actually contact a live person when you need one. Some issues that need addressing or just simple help is not always covered in a drop down menu or by multiple choice from a narrow list that the site has provided. And lastly, on the daily gift give-a-ways, why are you charged for the item plus shipping when you`re suppose to get it free if you get it in the allowed time frame before all items are gone. I find it peculiar that I actually won a free item during the give-away window time and was then charged for the item plus shipping, paid for it, waited the time that was provided for it to be shipped and then ``BOOM`` it never arrives!

Date of experience: June 24, 2018
Wisconsin
1 review
0 helpful votes
Follow Joseph S.
Unfollow Joseph S.
Share Review
Report Review

For the most part I have no real complaints except I have had more than a few items that never were delivered. However Wish has always been prompt when asked for a refund, one or two days is the longest I have waited for a refund.

Date of experience: June 24, 2018
Germany
1 review
3 helpful votes
Follow Christian R.
Unfollow Christian R.
Share Review
Report Review

To complicate the payment workflow is not the right base to increase the customer satisfaction. The order process is ok, the bonus program is funny, but in some cases i miss a german support number from wish to clarify some issues.

Date of experience: June 24, 2018
Canada
1 review
3 helpful votes
Follow Emilie L.
Unfollow Emilie L.
Share Review
Report Review

All items received were broken, badly cut, horrible tissu, way too small or way too big. Cheap cheap tissu. Must items don't look like picture at all! I kept 1 item on 10 and did a PJ with it. The site is thrusthworthy. No credit card problems and they give you your money back with no conflict. I have to give them that. But their stuff is the cheapest ever!

Date of experience: June 24, 2018
Australia
1 review
0 helpful votes
Follow Chris K.
Unfollow Chris K.
Share Review
Report Review

Pleased as punch
June 26, 2018

In 5 years of dealings with Wish I have never ever had a problem with wish. Also in the shopping process, Never a problem that wish did not try and rectify asap.
As long as wish stays 5star I will shop with them

Date of experience: June 24, 2018
New York
1 review
0 helpful votes
Follow Luther J.
Unfollow Luther J.
Share Review
Report Review

I wont you guys check my account to send everything for me who doesnt come to me please no good no good

Date of experience: June 23, 2018
Belgium
1 review
0 helpful votes
Follow Nathalie D.
Unfollow Nathalie D.
Share Review
Report Review

Zeer correct
June 25, 2018

Altijd alles gekregen, uit gezonderd mijn laatste bestelling die normaal al 14 dagen moest geleverd worden. Dit is de eerste keer. Anders altijd op tijd,

Date of experience: June 23, 2018