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How would you rate Wish?
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Alabama
1 review
15 helpful votes
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You Get What You Pay For
January 18, 2016

Ok so idc about all your crap people cuz it's not true. All these reviews are fake. It is just another way for rival companies to write tons of bad stuff about wish with a fake identity. I have ordered from this app many times and have never received a problem. Don't you think if Wish was known for fraud and scams they would be sued or at least have their app taken off the App Store? This is no scam. It is simply a get what you pay for situation. If you order a $1 silver necklace it is almost guarantee that it is going to be plastic or metal. You are the only ones scamming yourselves because you actually think a silver necklace is going to be $1. I hate these bad reviews because it makes wish sound like a bad app when it is the best way to shop. All of you rival companies are just jealous of Wish's amazing prices and quality. Sorry to say, but this is the best app EVER!

Date of experience: January 18, 2016
California
1 review
4 helpful votes
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Happy
February 4, 2016

I haven't had a bad experience yet. I bought several things and granted, it takes awhile to get, but everything I received is good and you can't beat the price. I have not ordered any techno stuff, nor do I plan to. I ordered a lot of knick knacks, stocking stuffers, etc. I would get emails from them with the status of my orders or if I had received the item yet. If I responded "no", the seller contacted me immediately with an update. I guess I was lucky compared to all the other reviews I've read.

Date of experience: February 4, 2016
Australia
1 review
5 helpful votes
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Card scam!
January 24, 2017

I ordered nail wraps eventually I received an email saying they had been shipped. 2 months later I still hadn't received anything and then they said there were payment difficulties and asked me to scan the Card I had used. I declined as any reputable Company would have just used my order no. Eventually I discovered that my order history showed that I had been refunded only a quarter of the cost! Even taking off the shipping and converting to US$ I couldn't reconcile the amount. Anyway no matter because I hadn't been refunded anything. I have never dealt with a reputable Company anywhere in the world that didn't have a Customer Service or any Department you can contact because all links lead you to shopping/sales. Or who asked you to scan your payment card. Having read other similar reviews I say stay away and hope they get shut down soon.

Date of experience: January 24, 2017
Iowa
1 review
0 helpful votes
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Wish has been great, anything I'm looking for I find at a good price. But I have had 1 bad experiences with an order being delivered that I pay 50$s for. Says that it was delivered but yet I dont have my order.

Date of experience: June 11, 2018
Kansas
2 reviews
0 helpful votes
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More info
June 13, 2018

Needs to have better tracking information. Or have a better idea where packages are. Other than that I think most or the products are ok not the very best but some are. I would still order just not when it comes to electronics

Date of experience: June 11, 2018
New York
1 review
3 helpful votes
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Purchased 5 shirts. One was an American flag print. The shirt was see through, actually all the shirts were. But the colors on the American flat print were Bright blue for navy blue and hot pink for red. The quality is soooooooo poor! The sizes are really off by like a lot. I'm a medium and I ordered an xl so it would be loose because everything I read said to go bigger. I did by two sizes and they are all small on me. I tried to return and all I have gotten is the run around and weird $#*! responses. I will NEVER purchase from this misleading site again and neither should you! Crapy clothes! Don't waste your money or time on this site. Giving them 1 star is a lot!

Date of experience: May 28, 2019
Pennsylvania
1 review
4 helpful votes
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Ordered cell pho e accessories on xmas day recieved tracking number several days later. Tracking never updated, I contacted CS and was advised to wait an additional week. After that week and no update I contacted several more times and was ignored. After I threatened to file a dispute they offered a refund and failed to issue a refund. Disputed charge with my credit card. Scam artists pkease dont order from them! Save yourself the problems!

Date of experience: March 2, 2017
Kuwait
1 review
3 helpful votes
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The support system it is so stupidly annoying, they keep sending me the same email and instructions as if they do not or can not read English. I emailed them 10 times saying that i lost my account and i have orders coming to me but they do not provide any solution.

They have one message and one instructional email they keep sending.

It is so annoying i have stopped using them and i advise everyone to think 100 time before using them.

Date of experience: July 10, 2019
Canada
1 review
0 helpful votes
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Never again
May 18, 2020

I wish to never order anything from wish again. Poor quality and typical Chinese small 2xxl sizing. I understand the pandemic influence on ordering online these days but you can't blame the crap they are making on covid19..

Date of experience: May 18, 2020
Wish C. Wish Rep
over a year old

Hi Sue, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Tennessee
1 review
2 helpful votes
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wish.com is a scam
August 21, 2020

wish.com is a scam The merchandise is extremely cheap it will arrive broken and when it does there is no way to get a refund even though they say 30 day refund from the date you receive it. In order to get a refund you must submit a picture of the broken merchandise but wish.com has disabled the function to upload a picture or to take a picture to submit for your refund. Also they do not tell you that if they disagree you don't get a refund. Everything I have received from wish.com has been broken in half. I've tried for days to apply for a refund but without the picture you can't submit anything to customer service. Pay more from a reputable company that you can get your money back if the merchandise not as pictured, described or broken because you will not get it back from wish.com. Set your money on fire and throw it out the window, you'll get as much for it as spending it with Wish.com.

Date of experience: August 21, 2020
Wish C. Wish Rep
over a year old

Hi Beth. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

North Carolina
3 reviews
3 helpful votes
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Scam
August 12, 2017

I placed an order for several pieces of sterling silver and other items that supposedly
Were topaz. All were counterfeit. I submitted claim for what I had received and I received a refund for the price of the product, but not the shipping charges which were
More than the price of the product. I was waiting for the order to be fulfilled to get a
Refund for the shipping charges. Now I find that my account has been deleted. There is a telephone number I can call, but I will not waste my time. These people are scam artists!

Date of experience: August 12, 2017
Canada
3 reviews
1 helpful vote
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I have made 2 or 3 orders on Wish now; and with every order there is always one item that is a couple months late. I am not the only person with this issue. I have heard this problem happens quite often. My last order, the item that was delayed was the most expensive item in the order and the item I was looking forward to, the most. For the price of the items and how cheap shipping is, it is worth the wait. Considering it is coming from China. Like I read in another review; you get what you pay for.

Date of experience: September 16, 2017
Ohio
1 review
0 helpful votes
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Not happy
May 5, 2021

Super long wait for delivery. Estimated delivery date way way off. I will not be doing business with them anymore and make this the LAST SURVEY you send. I will not respond to any further communications!

Date of experience: June 12, 2018
Maryland
1 review
0 helpful votes
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No Customer Service
November 16, 2020

I purchased 2 items 1was correct. The 2nd one was completely wrong. I want to return it but I keep getting the same response each time I send them pics. I will take my lost and will not purchase again or tell others. Do not waste your money here. An oline site that found a way to Scam your money.

Date of experience: November 16, 2020
Wish C. Wish Rep
over a year old

Hi Tammy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

South Carolina
2 reviews
15 helpful votes
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TRYS TO TRICK BUYERS
February 7, 2020

If it's a"flash" sell where you can get items for. 50 or 1.00, don't worry you won't get it, but they will refund. They will say it already sold out. You will never get an item from any of those sales. If you see an item at a regular low price it will be for the smallest size only. Finally you find an average price on an item, don't worry, the shipping cost will be as much as or more than the item itself. Also you will always receive a low quality item. Consumers lose on this site.

Date of experience: February 7, 2020
Kentucky
1 review
0 helpful votes
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You get what you pay for
September 12, 2017

I knew from the start not to expect the highest quality items, since they were so discounted, but once I received my items I was pleasantly surprised! My sweater was super soft and comfortable and fit perfectly. I also ordered some Sakura Pigma Micron fine liners, expecting a bootleg, but they were the real deal! I got all mine pens for only $3 with shipping and received everything really fast. I will definitely be buying from wish again.

Date of experience: September 12, 2017
California
1 review
4 helpful votes
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I ask for a cancellation on my orDer as they changed the delivery date twice before the item was even shopped. They refused to refund my mon ey or cancel my order. The shipping date changed from two days to close to two months once I used my card. That is faulty businesd. Never will I buy from then again. This company is not operating in a decent way. I will not recommend them to a nyone. Hope I get my refund they want me to wait til the item arrives in June sometime and today is April 26. Insane.

Date of experience: April 26, 2017
Canada
1 review
0 helpful votes
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I order a tripod on Jun 2. Still have not got the product yet. It is delayed again and again and you even don't have a chance to talk to anyone. The customer service is an AI software. I wish I could return this product. I even don't know if this product will be delivered or not.

Date of experience: August 27, 2020
Wish C. Wish Rep
over a year old

Hi Shaoying. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Minnesota
1 review
6 helpful votes
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I have order many many things from Wish. I do recommend that people look at description and the sizing. Some of the sizes are small. And what the material is made of You are also able to view in advance what it will cost to have it ship. Once you have ordered with Wish they will have items that are free. All you do is pay shipping. Another for discounts is if other people are ordering the same product.

Date of experience: October 18, 2017
South Africa
1 review
3 helpful votes
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Scammers
November 17, 2018

First I ordered a jacket, it was supposed to come on 14 September, and the While waiting I decided to order hair and it was due to come 14 November. I havent received any of the products and the refund policy does not exist. But they take your money in an instant. I really feel robbed of my hard earned money

Date of experience: November 14, 2018

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778