Place an order on the 2017/06/28 it's pass a month, haven't received it yet I ask for a refund and was told I cannot get a refund because it's pass 30 days who's fault it is? When the tracking info shows the item wasn't delivered, that's a rip off and i would really like to have my money back.
I tried to put an order through and WISH was asking for a screen shot of my bank account and a copy of photo before they put order through! Why?! Thanks none of your business. Be careful ordering from them!
Ever thing I have ordered has been a very slow precoces now they are refunding my things I didn't even want refunded in the first place wish is a horrible site things they ship to you is slow and sometimes broken and they say there are deals but it's really not a deal because they place shipping so high
I ordered a couple a minor items i. E. A silver bracelet it was beautiful and only one dollar. A dog charm very pretty. But than I ordered an electric warming brush to straighten hair in came with the European style plug. I didn't even call customer service I just tossed it. Like I said just be careful.
My sister ordered a ring from wish and received it on time. She did mention it looked slightly different from the picture, but oddly enough she liked the one she received better than the one in the picture. This is the only time we have used the site, but it seems pretty legit. I am about to order a ring for myself from wish.
I used wish for the first time and already got disappointed. I placed first order including my information of address and visa card, than second order went through without even me knowing it. When I try to cancel the second order within not even 24 hours the website telling me it is too late. When I called my visa I was told the wish already got my money. I try to call to wish but looks like they don't even have customer service to speak too. All communication going through website and email. Now they blocked me asking for 2 pieces of identification.
I don't even know if I ever receive my order or my money back.
I'm wondering if anyone else experienced simular situations?
Worst company I have ever encountered. I made a purchase for an item that they confirmed was processed plus gave me notification that my item had shipped then send me a refund and said the reason for the refund is because the item was not in stock but, you send me 2 notifications that my items were processed and shipped. Not only are they LIARS but, completely unprofessional! They need to be fined and put out of business.
They're crooks. Was suppose to get my item by May 22. The tracking number showed it china, then finally in the US and now back in china. They wouldn't let me cancel my order or refund my money. They keep pushing the delivery date further and further away. If I ever get it, it probably won't work. Terrible company
Hi Linda. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Takes too long to deliver and pictures dont look like product. I wish the products come a little faster for the price its priced at. Besides that I love the selection of items. And that its affordable.
They keep putting off the delivery dates, and well 2 months is too long to wait. One refund, they wanted a copy of my photo id... wasn't going to happen.
Just beware, the only communication is with a pre-programmed bot, so if you have any issue, which is a probability, and your issue is just left with nothing done
Hi James. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Complete and utter tat waste of money should've known better had things arrived at my home broken but clearly not from the shipping earrings in bits crochet hooks not as described and broken real waste of money
I've been using wish for a bit now. I order alot of stuff. Never really had a major issue with any items I've received. Except a bracelet broke but was my own fault. Sometimes my orders are here in a week sometimes longer, always by estimated delivery time. Now I've had major issues with aliexpress. Late items 2-3 months
I absolutely love wish, I've ordered many things off this website and everything has been perfect. Sizes are off but read the size charts and order what will fit you! Everything I have purchased has been amazing.
At one time they would deal with delays and even give a refund but lately they won't even offer anything and just move the delivery date until the product arrives. One of my items has been in China for almost 3months and they still won't offer me a refund like they used to when I started using the app. Its been going downhill for months now
Hi Vince. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Wish is hit or miss. Shipping can be four days OR four weeks (or more). Customer service is great. Clothing is... eh. Unreliable. Hit or miss. For clothes I'll usually order from Aliexpress. I still shop Wish, especially for accessories and cheap boots (faux Uggs, order a size up like normal). If you're an 8 order a 9 but, that's with genuine Uggs or Bearpaws too. I ordered luggage from Wish and love it. Research and read the reviews. Remember to size up! With clothing, take pictures and send them to customer service immediately if there is a discrepancy. Hope this helps. Happy Shopping.
Most everything I've purchased has been great. Usually exactly as described and pictured. The only issue I've had is with clothing sizes. Even following the size chart provided is a gamble.
Besides the size issue, I love shopping with Wish.
I ordered two items at the beginning of December last year, I was supposed to get them by December 23 at the latest. When I asked what happened, they told me to wait for another two weeks... and, then, to wait until the end of January. After that, they changed it to the end of February! I was only reimbursed for the "shipping costs" but the rest of the money they're keeping it until God knows when...! I deleted my account, did the huge mistake to trust this site and I warn you: stay away from them!
Wish took my money and delivered an empty package. Customer "service" is horrendous. Crooks. Stay away from this awful business front. Thankfully my credit card company refunded my money. I wish Wish to go out of business.
Hi Chris, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Do not buy from this company. In practise, they offer no returns. I m currently in a ridiculous battle with them to return something. They want me to take it out of the packaging and photograph it, but doing so would void my right to return
Etc etc. cheap tricks, it s now in the hands of a laywer
Hi Alison. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
It keeps updating my arrival of my product and now it will be 3 and a half months from when I ordered it. Worst customer service ever. They won't let me cancel my order and they have no phone support.
Hi Rachel. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Overview
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Natalia. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!