Wish

I ordered a full sized metal detector and a hand held metal detector in April 2020. I received the hand held one, but haven't received the full sized one. Customer service just has their automated response, you can't get through to actual person to ask for a refund. So I email their corporate headquarters in San Francisco only to be told they can't do anything, I need to go through the wish app. So looks like they got my money and nothing I can do about it. They are scammers and thieves, they collect your money and laugh all the way to the bank.

DO NOT BUY ANYTHING

They will refuse to refund your order even when the goods don't work as advertised. See this:

" Thank you so much for taking the time to write to us. We appreciate customers who let us know when things arent right.

We regret to inform you that your order has been processed. Once order has been processed we will not be able to make changes on the order.

We can only make changes or process cancellation within 24 hours from the date the order was placed.

We aim to continuously provide a fast and efficient service. Should you have any other questions or concerns, please do not hesitate to email us back.

Thank you for your patience and understanding and providing us the opportunity to be of service to you.

Warm Regards,

I ordered 7 different items from 7 different sellers. The expected date of delivery for all but one has long gone. I requested a refund on these items, the response I got was I could either be connected with the merchant directly or have my money refunded. I opted for the money refund. I have since been told funds have been refunded, I will be checking my credit to make sure it happens. I don't recommend this site at all. I can understand one company not fulfilling an order but all 7?

I placed an order & cannot login to track it. I have tried for more than a week to login without success. The support team keeps sending me the same message to login & change my password which does not work as I do not receive a code to change my password. This is a fraud company. DO BUY FROM THEM. It seems like the whole company is automated.

I have gotten so many great products from wish and your refund program is so good that I'm not willing to walk away just yet. However, I have had so many disappointments that I have cut way back on my buying. The size is wrong so much of the time. I donate more clothing to the woman's shelter than I keep. I know my measurements and I use the appropriate guide each time and I still seem to get the wrong size 50% of the time. Sizing should be a bit more uniform between sellers. The other thing I am noticing is "knock-off" merchandise. The picture shows one thing and you get a home made version. Sometimes they're actually pretty good but others... well... I could do better myself and if I could do better myself then...

All-in-all I am pleased more often then I am not.

After almost a year of spending probably a good thousand dollars on this account, I got the message the other week that they were putting a block on my account. They asked for my bank statement proving I made purchases, so I sent it. Comes back, there is a block on my account. So then they ask for my Visa (that they don't have for a reason) with the last 4 #'s covered. So, I did it even though I didn't want too. I get back a message, there is a block on your account. So, I go to them and ask why nothing is being done, yup, you guessed it, there is a block on my account and he can't get access to it. So, nobody can remove the block, I have things that have not come in, and they have ultimately stolen from me in the process. Do yourself a favor, find another site. I should have listened when I was warned, could have saved me some money.

I ordered several items that were never received and now the return window is closed. The Wish Support Assistant app kept telling me to wait a few more weeks and contact Support at a later date. I waited and then the Wish Support Assistant app would not refund me once it was 30 days passed the delivery date. Shipment Tracking shows that these items were never shipped. I emailed Support and they keep telling me to go through the Wish Support Assistant for a refund though that is how the email to Support was generated in the first place. Wish engages in deceptive and unscrupulous practices.

Wish is a scam! You can get almost anything free on it. Once you've received your product you can open a return request and attach any picture of the product and they will grant you a full refund. What a good way to get free gifts from Wish. This is a lesson well learned as a garment seller on Wish. They would just refund the customer if they say "does not fit" even if it's not our problem. The money would just go out like that. They even tell the customer to keep the product and there's no need to return. As a result we lost the product, the shipping cost and the money! So go ahead and get your free gifts from wish. It's like Christmas everyday.

It's taking an eternity to receive the orders, the wrong items sent and the customer service doesn't want to make the refunds. Don't buy from this online seller if you want to have a normal buying experience!