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WishReviews 8,285

1.9
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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
Cyprus
22 reviews
1 helpful vote
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Products are great
April 27, 2023

Products are great, and shipping times are reasonable. The site's product selection is expanding for the better. The free discount spins are a nice perk.

Date of experience: April 25, 2023
Georgia
1 review
1 helpful vote
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Never asked for wish cash
April 21, 2023

I recently purchased a tent from Wish.com and to my surprise, when it was delivered, it was delivered to the wrong address with a wrong name, and I had paid for it and had the tracking number, but it was delivered to someone else. Then when I tried to get a refund they automatically refunded me with Wish cash never ask for that then their where like I'm sorry I can't help you because it's already been a transferred into wish cash. So in other words they're making me use $227 to purchase junk off of Wish. Everyone be aware do not order anything for this trash company.

Date of experience: April 21, 2023
Wish C. Wish Rep
over a year old

Hi, Simply Charles. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Georgia
1 review
0 helpful votes
Follow Jezel G.
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I would rather shop with a company that you can contact customer service...

Date of experience: April 16, 2023
Wish C. Wish Rep
over a year old

Hi Jezel. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
0 helpful votes
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Purchased solar cctv camera received damaged posted back to China cost 22 pounds stuck in China and then sent back to me customer service unless resolved nothing big avoid wish every body see photo

Date of experience: April 15, 2023
Wish C. Wish Rep
over a year old

Hi Derek. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
Follow Patty P.
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Over the last 6 months i have only gotten maybe 2 orders filled correctly. On April 7 I picked up a order that was supposed to have 9 items in it there were only 7.2 of those 7 were the wrong color and another a orange swimsuit arrived in a package that was not only open but was missing the bottoms. I have contacted Customer Service 5 times on the missing bottoms and one of the wrong color. It is now April13 and they have not refunded the over $35.00 for these 2 items. A order i picked up in April 12 only had 2 items and 1 item was wrong. I have tried 3 times to contact customer service but each time I take a picture to attach it ends the whole thing when i hit ok, I never get ti the submit part of tne notification. The lousy service I have been receiving from both stores and customer service has me ready to cancel my account with Wish. Also in Dec 2022 i received a light up shower head that did not work but was not about to ruin my phone trying to take picture of it not working. In order to show it not working the shower would have to be on, would risk my phone getting wet. Now this bull of not being to send in a complaint without a picture is stupid. In the first place when an item is missing just tell me how a person is suppose to attach a picture of something they never got. The missing items from the order I picked up on April 7 th I just took a picture of the bottom of a chair and attached it so I could submit the claim. I can give you a couple of suggestions on how to cut down on all the errors. If Wish is interested contact me. Because I can't be the only one ready to cancel my account due to the lower prices not being worth all the hassel of getting their money refunded due to lousy service.

Date of experience: April 14, 2023
Wish C. Wish Rep
over a year old

Hi Patty. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
0 helpful votes
Follow Donna E.
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Poor quality items. Not worth the price of the items or the shipping costs. Too often Wish sends incorrect items, wrong size, etc. They do not like to refund your money. I do not recommend spending your money on WISH products. People are generally disappointed, as you can see by the reviews most people leave.

Date of experience: April 13, 2023
Wish C. Wish Rep
over a year old

Hi Donna, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
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Cash Out Review
April 7, 2023

The process is quire easy to use when following the guidelines that are given. The time taken to process the application is very reasonable.

Date of experience: April 7, 2023
Canada
2 reviews
2 helpful votes
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Disappointed
April 6, 2023

This company is a joke.The product
Aren't really as described. What they claim to have a percentage of silver is never true.I Stopped buying from them for years. It's ridiculous how they scam consumers!

Date of experience: April 6, 2023
Wish C. Wish Rep
over a year old

Hi Charles. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

India
26 reviews
1 helpful vote
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Wish has many stylish and affordable men's clothes. The platform's simple interface and fast shipping make shopping easy. Given their low prices, their products are high-quality.

Date of experience: March 29, 2023
Connecticut
7 reviews
31 helpful votes
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Ordered A Set. Got A Whole Lot Less! (+Update)
March 20, 2023

I clicked on an add in my email for a Chinese website called Wish.com. Bad move! I shopped and found a charger for AA, AAA, C, D and 9 volt batteries. The listing showed a photo of the charger and, according to the way it was worded, you could order it with a choice of 1 to 8 D-cells (see my screen shot).

I ordered the least expensive choice, which included one D-cell. In the title it stated 1-8 pcs D cells, then it said "+ LCD Smart Charger". Wanna know what I got for a total of $22.62, including shipping? I got one (1) D-cell battery and a broken cheap plastic case for it, and nothing else! That's right. NO CHARGER! And, it took a full month for the delivery!

I figured it had to be an honest mistake, so I contacted the company via their messaging system (no phone number provided). I carefully explained the issue. I provided the screen shot of the listing, which I had saved when I placed the order. I always do that just in case of something screwy like this, which had never happened before at any other retailer's site.

I went back and forth with company reps (never the same rep twice). I always got the same answer. I was told I had received exactly what I had ordered! I asked them why their company was apparently the ONLY one on planet Earth selling a single D-cell battery for $22.62. And, because of that, wasn't it obvious to them that a big mistake was made? Of course, that's one question they simply avoided answering.

The reps were obviously following a directive that obligated them to tell the buyer it was all their fault, not the fault of Wish.com - no matter what! Then, believe it or not, they always ended their messages by welcoming me to buy more from their dishonest site! Was that their way of telling me to go blank myself?!?

The injustice was so glaringly obvious, that almost any other retailing site would have jumped at the chance to fix the error with profuse apologies. Not Wish.com. No. Keeping me as a customer was the farthest thing from their minds. Apparently, they chose Wish as their name because they'd make sure that buyers would Wish they had never ordered from them.

UPDATE:
After they read one of my online reviews of them, and after my contacting our credit card company about Wish's fraudulent sale, Wish.com suddenly saw things my way and said my refund is coming. I'll update this if the refund never comes. Even if it does, I would NEVER buy from Wish.com ever again. And, in my opinion, neither should you!

Date of experience: March 20, 2023
Wish C. Wish Rep
over a year old

Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Philippines
1 review
0 helpful votes
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Faulty LED bulbs
March 18, 2023

Wish kept sending me computer generated messages and did not attend to my request. Five E14 7watt bulbs ordered from LED LIGHTING STORE within the WISH trading site.When fitted the bulbs all failed within three and a half days. I requested REPLACEMENT BULBS but they would not grant my request because by the time I had decorated my lounge and fitted my new energy saving bulbs more than thirty days had passed. How can Wish support and protect a supplier that's sends out goods not fit for the purpose. These modern energy saving bulbs should of lasted three to four years and not three and a half days. DO NOT buy electrical products from Wish you only have a thirty day guarantee. DO NOT BUY from the electrical supplier LED LIGHTING STORE from other reports on their site other customers have also received faulty bulbs.
UPDATE ON MY REVIEW. 25-10-2023
After over 12 months believing Wish had forgotten me, today Wish have refunded into my bank the full cost of the bulbs plus the postage charge. Thank you Wish, better late than never.
A big thank you to SITEJABBER FOR POSTING MY REVIEW. My review received fifteen thousand hits. Iam sure this had a great influence in encouraging Wish into making the refund after almost twelve months. Thank you Wish.
A BIG THANK YOU SITEJABBER.

Date of experience: March 18, 2023
Wish C. Wish Rep
over a year old

Hi Edward. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Pennsylvania
3 reviews
14 helpful votes
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I ordered two items back in November. They were shipped out but never delivered to me. Apparently they are stuck in the US somewhere because it says awaiting delivery scan. When I tried to contact customer service, they said there was nothing they can do because it was shown as delivered on their end. They also tend to have listings with Clickbait. What you see is usually not what you get. Don't waste your time on this place.

Date of experience: March 15, 2023
Wish C. Wish Rep
over a year old

Hi Toby, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Pennsylvania
4 reviews
4 helpful votes
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Hi everyone and attention
Wish is scamming shoppers once they get your debt/ credit card information they certainly take advantage of you and charge you double or even triple or what you order. Wish people are criminals and committing financial crime. Do not trust this scam business and if anything happen to you take Emmeline legal actions.they will play the game with you and waste your time and no solution to your issue.be very careful. I was charged twice for an order I did not place.
Sami elfilali

Date of experience: March 13, 2023
Wish C. Wish Rep
over a year old

Hi Sami. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Washington
1 review
0 helpful votes
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Car Seat Cover beaige
March 10, 2023

I ordered some sear covers for my car and they sent me 1 seat cover and they charged my card $42.87 now that ant right and when you try to call they want give you no number all I want is my money back Jessie Hilliard

Date of experience: March 10, 2023
Wish C. Wish Rep
over a year old

Hi Jessie. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Massachusetts
1 review
0 helpful votes
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HORRIBLE EXPERIENCE
March 7, 2023

I ordered a few things for a trip and they were supposed to come on time. NEVER came. Nothing. Not sure if it got lost or they never sent them on the first place. After I came back from a trip I reached out to the support with the screenshot of everything I ordered and all the information I could find. They ask me for more information - do not tell me where it is or how to find it - nothing. Finally, I found it with the help of google and then they tell me that I gave this extra information outside of the specific time frame, they cannot do anything for me. REGARDLESS, that I my original request was within the timeframe. WISH SUCKS! DO NOT RECOMMEND!

Date of experience: March 7, 2023
Wish C. Wish Rep
over a year old

Hi Polina. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Oklahoma
4 reviews
1 helpful vote
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The WISH Scam
March 4, 2023

What I thought was a product turned out being a 'print' of the product - it was a scam! But WISH told me the description was not misleading. Oh yes it was WISH.

Date of experience: March 4, 2023
Wish C. Wish Rep
over a year old

Hi Stewart. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
3 reviews
0 helpful votes
Follow Oebele C.
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Anybody looking for high-end designer clothing at a great price should definitely check out Wish Clothing & Fashion. The staff is really accommodating and nice. I'll most definitely return! I'm planning to order more in a new order.

Date of experience: March 3, 2023
Finland
1 review
0 helpful votes
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DONT BUY!
February 26, 2023

I placed an order, which never appeared on my purchase orders, BUT THE PAYMENT WAS MADE! THE MONEY IF THEY TOOK IT OUT OF MY BANK ACCOUNT, I RECEIVED THE PAYMENT CONFIRMATION FROM WISH, BUT MY PURCHASE NEVER APPEARED, THE WORST THING IS THAT THEY HAVE NO NUMBER TO COMMUNICATE WITH YOU, NO E-MAIL, YOU DEPEND ON A ROBOT AND ITS ANSWERS THAT LOGICALLY HAVE NOTHING TO DO WITH WHAT YOU ARE QUESTIONING! DON'T BUY! BECAUSE IF SOMETHING GOES WRONG, THEY DON'T WANT TO TAKE RESPONSIBILITY!

Date of experience: February 26, 2023
Wish C. Wish Rep
over a year old

Hi Camila. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Netherlands
7 reviews
1 helpful vote
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Wish Online is a website that sells clothes and accessories for women. It has a large selection of different items from various brands, such as dresses, tops, shoes, and more. The website has an easy-to-use interface that allows you to easily browse through their clothing collection.

Date of experience: February 24, 2023
Lithuania
1 review
0 helpful votes
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Hi
February 23, 2023

Poor service. It appears that you should make 100% advance payment, so I was sent a thermal lily, I ordered through the site. This information is in the section of the return, but I wanted to make an order, not return, and did not intend to go to this section ((( WEAKLY)

Date of experience: February 23, 2023
Wish C. Wish Rep
over a year old

Hi Jurgita. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

About the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.


wish.com
Founded in 2011
San Francisco, CA