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Tennessee
2 reviews
0 helpful votes
Follow Ken J.
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Apparently no longer accepting Pay Pal
January 13, 2018

I have recently ordered several items and paid via Pay Pal only to have my order declined. My Pay Pal account is in good standing so the issue must be with you.

Date of experience: January 13, 2018
Illinois
1 review
1 helpful vote
Follow Chelsey R.
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Awesome app!
January 19, 2018

Great prices & service! Love it! I have had nothing but great things come from wish! It takes shopping to a whole new level! Prompt service and the products usually come early!

Date of experience: January 17, 2018
Ohio
1 review
0 helpful votes
Follow Kristin L.
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Will never order from wish again ordered on June 2 and it will be one month tomorrow and still haven't received my order. And none has been there to answer the phone.

Date of experience: July 1, 2020
Wish C. Wish Rep
over a year old

We're here to help, Kristin! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

California
4 reviews
2 helpful votes
Follow Wouter v.
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If you buy something on Wish you first don't know if you will receive it. The product may have wrong information on their description. If you try to return it they play very difficult so you essentially end up doing a charge back on your credit card. A TOTAL WASTE OF YOUR TIME.

Date of experience: January 26, 2021
Wish C. Wish Rep
over a year old

Hi Wouter, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Italy
1 review
6 helpful votes
Follow Claudio P.
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Nice site
November 9, 2019

Very nice site, I didn't know whether to trust so I decided to take advantage of a promo in which I can give a code that reaches 50% discount on the total cart, in exchange wish will send me further discounts on some products that interest me. (DISCOUNT CODE)( yltwdyp)
I recommend always using new accounts to get free shipping, and maybe using this code you will be able to get products at prices tending to cents found on the street!
Good luck!

Date of experience: November 7, 2019
Wish C. Wish Rep
over a year old

Hi Claudio. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
3 helpful votes
Follow Phil J.
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Bull$#*!ters
December 15, 2019

What a pile of crap! Their products look good in the photos, but when you buy one you get a cheap fake version. They tell you that they've refunded you, but you never see your money again. When you email them a question you get a variety of automated replies, none of which have got anything to do with the questions asked. I was warned about them, but I guess I didn't believe the reviews.
WARNING, DON'T GET SCAMMED, STAY AWAY FROM WISH!

Date of experience: December 15, 2019
Norway
1 review
0 helpful votes
Follow Haavard S.
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All over all; Tradic!
February 28, 2018

All over all, products have a very bad quality.
Many of the Products i have in order, i have to contact suport, and get my money refound, because of the quality.
Products does not always confirm the picture you see on the web site.
Clothes does not fit because og the size are away to small.
You can order a Product in XXL, but this is to small, and will only fit a child.
Also, some of my Products i have order, i never got deliverd, because its gone in the post sevice. One time my package got deliverd to another person in the same country... What?
Tracking number i it s a big problem, and you can not see were the shipment always are over several weeks. It seems that the tracking number not always exists
Sorry to say, but i`m not very satisfied

Date of experience: February 24, 2018
Washington
1 review
2 helpful votes
Follow Julia R.
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SCAM
December 18, 2016

I ordered a Kailijumei lipstick from Wish, thinking that it would be a very cute Christmas present for my friend. I was very happy about how inexpensive it was to buy the lipstick, but when the lipstick arrived i was very shocked. I received a very different brand(Rosetime). Not only was the brand different, the lipstick was not clear(tinted pink) and it had no flower in it. The lipstick was smudged on one side and it smelled cheap. THis website is too good to be true. The prices are only low because you will not get what was advertised. DO NOT USE THIS WEBSITE. When i called costumer support i got no human response and i have tried email, but so far I have not been answered.

Date of experience: December 18, 2016
Ohio
1 review
0 helpful votes
Follow J R.
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Terrible
June 8, 2020

I have waited over a month I spent two hundred dollars wit no items and I can't get a refund. I will never order from them again and no one else should either!

Date of experience: June 8, 2020
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Italy
1 review
0 helpful votes
Follow Roberto B.
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Disappointment
June 16, 2018

I was thrilled with Wish until I made this order =
2018 New *******mAh 2 USB Power Bank LCD LED Battery Charger Data line + Multi-function charging cable
Shop: fashion Mobile phone accessories = instead of this I was voluntarily sent a cable and I was made a refund, I will never make purchases on Wish. The seller did not behave correctly.
Greetings and... thanks

Date of experience: June 14, 2018
California
1 review
5 helpful votes
Follow Bhutto G.
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I had a horrible experience with this website. When i installed the app for the first time in my mobile they offered me a free gift. On selecting the gift it took me to the payment page where i had to enter my card details and the amount charged was 50 cents. I went ahead and placed my order. To my surprise the next morning i received a mail saying $9 are charged in my credit card.
This website doesnt have any customer support helpline number. So i raised a request in the support link and to my surprise they replied that because i had not qualified for the free gift they had charged me the original price. Totally frustrated when i decided to raise a return and refund, they said that is only possible within first 8 hours of the purchase. Now i have to bear the package cost (which will be definitely more that the item cost) and send it to them that too after a series of form fill ups.
This is completely illegal, when you charge a customer more than what you originally show.
Please boycott this site and spread this news with your friends and family.

Date of experience: July 24, 2018
Australia
1 review
0 helpful votes
Follow Leonard J.
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Refunded bull$#*!
November 25, 2021

I tried to get a refund as part of my order was cancelled by Wish yet spent days trying to get refund on other part of order and repeated got the run around. The refund policy is bull$#*!

Date of experience: November 25, 2021
Wish C. Wish Rep
over a year old

Hi Leonard. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

California
1 review
0 helpful votes
Follow Teresa c.
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Ripoffs jewlery stamped 925. Fake copper filled and 2 orders never delivered and no way to conact a person to talk to and they still have my creditcard number and no way to delete it from their records

Date of experience: March 8, 2017
Maryland
1 review
0 helpful votes
Follow Doug F.
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Not receiving product
December 22, 2020

My step son ordered a hoodie over a month ago it has not arrived when trying to call wish they would not help him. I tried cling wish and they are no longer taking phone calls.

Date of experience: December 22, 2020
Wish C. Wish Rep
over a year old

Hi Doug. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

South Carolina
1 review
1 helpful vote
Follow Kayla S.
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Good so far
February 3, 2017

I ordered three things on 1/16/17. It says they should be here around 2/16/17. Today I got one of my ideas and I am watching to see where my ideas are. I bought two necklaces and a face mask.

Date of experience: February 3, 2017
GB
1 review
1 helpful vote
Follow Lucy S.
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Scam
June 12, 2020

Item has not been delivered but
Status delivery changed into it has been delivered without me confirming it has.
White disposable mans
It's a scam and keep away from them

Date of experience: June 12, 2020
Wish C. Wish Rep
over a year old

Hi Lucy, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Nevada
1 review
0 helpful votes
Follow Alene N.
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I never had such a long waiting list, I couldn't receive my items for mor than 5 months and still I am waiting though their online customer service is always the same repeatable and not satisfactory

Date of experience: August 10, 2020
Wish C. Wish Rep
over a year old

Hi Alene. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
1 review
18 helpful votes
Follow Himeko I.
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I've been using Wish for over a year now, and I personally have never had an issue with any of the items I have received. ALL of the clothes I ordered fit perfectly because I measure myself and go strictly on what people in the reviews say PLUS the sizing chart they provide (the merchant, not the Wish app) and I always know beforehand what parts I may need to take in or alter.

The only problem I ever had was a pair of earrings that I didn't receive (which I found out wasn't Wish's fault because there was a lady at the front desk where I stayed at the time stealing our mail) but Wish still refunded me happily, and they respond when you submit a ticket. At least in my experience they do.

This app and website isn't all just one huge store. This is similar to ebay with lots of different "mini stores" that all sell their own items. There are some people who really hate Wish's service and who are upset with people like me for not hating it with them, and I am very sorry that they had negative experiences. That's just how things are sometimes. Just like with ebay and amazon and other "trusted" sites, scammers can hide everywhere, even on Wish. But just research your items if you don't know about them like you'd do anywhere else and for the most part you will be okay^_^

Date of experience: September 16, 2016
Ireland
1 review
2 helpful votes
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I ordered a dog bed and it didn't arrive within 20 days I emailed the company and they gave me a tracking number which stated it would arrive in 15 days. The item never arrived and when I asked for a refund they told me by computer not a human in site that there is no refund after 30 days of purchasing.

THIS IS A SCAM SITE DO NOT ORDER ANYTHING

Date of experience: June 20, 2019
Canada
1 review
0 helpful votes
Follow Justin G.
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This company don't even have a number to contact. What kind of business operates like this? They sell cheap products that look too good to be true, yet, the only thing is, they really are too good to be true. My first and last order with Wish was today: I ordered (1) 8 TB Hard Drive, and received a 2.5 Sata Enclosure cover instead. Nice start, right? Then my other 3 purchases were USB hard drives that were fakes; (1) 64 GB hard drive was blank and not even reading any of the files copied to it - scam!; (1) 2 TB hard drive registered for 2 TB showing but only allowed roughly a little over 10 GB - Scam!; (2) 1 TB hard drives registered for 1 TB and showing as 1 TB, yet, only allowed just over 10 GB, the other files copied showed an error due to the space not even being on the hard drive - Scam! So, yes, 4/4 items were a total fraud and I am in a battle now to get a refund. They claim on their site that if you are not happy with the product, then simply return for a full refund. After all of trying, all you get to talk to is a texting bot. Never again!

Date of experience: April 13, 2021
Wish C. Wish Rep
over a year old

Hi Justin. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778