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California
1 review
0 helpful votes
Follow Roger A.
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Micro disk cards?
November 30, 2021

I ordered a special was posted on Wish.com, charge it to my card and waited from 10/9/21 to 10/29/21, I received the card reader, but never received the memory cards, I waited for so long to get them and yet I was told that they have to cancel my order and refund my money.
No wonder their stocks are going down hill for a long time, NOT GOOD AT ALL
Don't order from Wish, they apparently ship regular mail from China. Regular mail from china takes for ever to get here in the states. I am very disappointed with the service and the mailing procedure they have, why can't they have location here in the state to make it easier and faster delivery.
DON'T ORDER FROM THEM UNLESS YOU ARE WILLING TO WAIT AND HAVE YOUR ORDER CANCELLED ON YOU.

Date of experience: November 30, 2021
Wish C. Wish Rep
over a year old

Hi Roger, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

California
1 review
2 helpful votes
Follow Brittany S.
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You know as I'm getting ready to write this review I was about to say I don't even know what I bought anymore because it's been so long, but I remember I bought a charcoal face mask and I never received it they robbed me even threatened to report them but since it was only $2 and something I said forget it but I'll never buy from them again if I could write them a zero I would.

Date of experience: July 15, 2017
Colorado
1 review
5 helpful votes
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Waste of MONEY
May 4, 2017

I was excited when I found this app. When I downloaded it a month ago I found everything that I LOVE! I ordered an AUX cord for my car and it came in but wasn't what it looked like in the photos. I also ordered a Lumee phone case in Rose Gold and received it two days ago with that being said the lights on it come on automatically, they won't turn off, & my phone is STUCK in the case. I don't recommend this site AT ALL. I would really love to contact someone to get my money back, i'm very disappointed. This is a joke. I don't know how to write a review on the Lumee phone cases on the app Wish so I came here.

Date of experience: May 4, 2017
Canada
1 review
0 helpful votes
Follow Corey G.
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Ordered products that never showed up. First time I contacted they told me delays are normal. Then when the products never showed up I asked for a refund and they told me the time frame had expired. DO NOT WASTE YOUR MONEY HERE PLEASE

Date of experience: February 15, 2021
Wish C. Wish Rep
over a year old

Hi Corey. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Germany
1 review
0 helpful votes
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There were some orders that never came.
June 14, 2018

I really loved to shopping on wish but there was some orders that never came, yes you send me my money back but i waited two months and didn't get waht i wanted, and this made me several times angry.

Date of experience: June 11, 2018
North Carolina
1 review
0 helpful votes
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Great value most of the time
June 15, 2018

The return policy is great. Just have to watch out for sizes that are too small and shipping charges. I have found some great deals for my daughters 16thbirthday on here.

Date of experience: June 13, 2018
Tennessee
1 review
0 helpful votes
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Piece of craps ring
January 20, 2021

I ordered a ring from wish that was trash. The top two pictures are what it was supposed to look like and the bottom 3 are what I got. They did refund me but I wanted y'all to know what I got

+1
Date of experience: January 20, 2021
Wish C. Wish Rep
over a year old

Hi Laurie, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

North Carolina
1 review
0 helpful votes
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NO DELIVERY
September 13, 2020

I ORDERED A KNIFE IN APRIL 2020 AND NEVER RECEIVED IT IN SPITE OF NUMEROUS EMAILS ASSURANCES THAT IT WOULD ARRIVE IN 2 WEEKS OF SO. I WAS GIVEN A $7 CREDIT JULY 4 BUT ON SEPT 10 THE $7 WAS REAPPLIED TO MY CREDIT CARD. CAPITAL ONE CREDIT CARDS HAVE BEEN VERY HELPFUL BUT WISH.COM NEVER RETURNED MY MONEY, NEVER SENT THE KNIFE AND NEVER CREDITED MY ACCOUNT.

Date of experience: September 13, 2020
Wish C. Wish Rep
over a year old

Hi Thomas. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
0 helpful votes
Follow Em R.
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REFUND
November 4, 2020

I ordered three items. Never got the items it says it was delivered but I never got it. I tried to contact them and the only response I get "we can't refund you, if your order was confirmed ". I NEVER GOT MY ORDERS, They don't want to give me back my money. DONT WASTE YOUR MONEY WORST company EVER!

Date of experience: November 4, 2020
Wish C. Wish Rep
over a year old

Hi Em, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Australia
1 review
0 helpful votes
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Scammers
January 31, 2021

I ordered 30ml of Pai rosehip oil. I was sent 10ml labelled 30ml of some total rubbish.
I also ordered some eucalyptus oil. It was rubbish too. I'm an Australian and I grew up with Eucalyptus oil so I know the smell. This wasn't Eucalyptus oil and I have no idea what it was.
WISH is a scam. Don't ever deal with them.

Date of experience: January 31, 2021
Wish C. Wish Rep
over a year old

Hi Pete. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Tennessee
2 reviews
1 helpful vote
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DO NOT ORDER FROM THIS COMPANY! I just wanted to try and warn people about this HORRIBLE company. Do NOT give them your money. They are a SCAM! I placed an ordered 3 months ago and haven't received it. I've reached out to their customer support 3 times and all they will do is give me tracking information that says the items are in China and haven't moved since I ordered it at the first of March and that I have to keep waiting. Waiting for over 3 months is unacceptable especially since they can see in the tracking that I haven't received the items!

Date of experience: June 8, 2020
Wish C. Wish Rep
over a year old

Hi Melanie. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Australia
1 review
2 helpful votes
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Sometimes they do, sometimes they dont
June 22, 2018

I really like the ability to do online shopping with wish, its a vice of mine. BUT when the item they send is broken, incorrect or the wrong size. I also don't want to argue about the fact it is broken. TAKE MY WORD FOR IT :) I never get credit for the POSTAGE. Just sayin its very annoying and If i left wish that would be the reason why

Date of experience: June 20, 2018
New Jersey
2 reviews
8 helpful votes
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Bait and Switch Tactics
November 6, 2016

Most of the time merchandise is advertised for a very low price. When you order with changes in normal size the prices start going up to almost where you would buy in the normal market.
Secondly, the merchandise comes too late if it does. I ordered 2 things for my first trial, first one was a pair of shoes that was advertised for $5 with picture. When I ordered exactly same shoe in color and style with size 8 the prices jumped to $ 13 and when started to check out it became $ 17 plus shipping. To try the merchandise I still accepted it. It showed leather soles and leather upper but shoes came with synthetic leather with polyurethane thin sole. These are show beautiful shoes, nice in feel and looks but not durable.
2nd item that was a lingerie has not arrived yet past 37 days. They also sent the free gift for new customer that too has disappeared. I have about 100 items in the list that I would like to order but with performance and items quality I am very skeptical to order anything as they charge you on the order whereas you do not see the merchandise- god know how long if you are lucky to get it.
So make wise decision, it is all chinese market with chinese mentality of stiff you with the money, no one can do anything legally. They do not have any conscience and fear of losing a reputation. They do not know what is the reputation in business.

Date of experience: November 6, 2016
California
1 review
0 helpful votes
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Fraud sale
November 9, 2020

The product picture mislead me to purchase a camera. Received a SD card instead. There was a fine print in the title which is not shown on the site. Fraud, Fraud, Fraud.

Date of experience: November 9, 2020
Wish C. Wish Rep
over a year old

Hi Ted. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
5 helpful votes
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SECURITY HACKERS
May 9, 2017

Their SECURITY SYSTEM IS GARBAGE! It's been hacked MULTIPLE times and card information is stolen. The first time this happened to me they STOLE $300. Me being naive, I figured it would never happen again, BUT IT DID and this time the HACKERS STOLE $900.00 from my account!
I refuse to buy anything from them again until they step up their security system.

Date of experience: May 9, 2017
Illinois
1 review
0 helpful votes
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Thieves
March 8, 2022

They basically stole 250 of my money. When I talked to them before the no refund date they said my order was still coming. But when I talked to someone weeks later it was to late for a refund...

Date of experience: March 8, 2022
Wish C. Wish Rep
over a year old

Hi Jamie, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Indonesia
1 review
0 helpful votes
Follow ANDREW S.
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Wish.con is a Scam - Use it at your own Risk
March 1, 2021

Please do not use this site. It is a brilliantly put together scam. While you may get away with buying small items without being scammed, please, please, please do not risk buying anything large on this site.

So this is how the scam works:
1) Wish.com advertises some item for a crazy low price
2) The item is in Stock, so you order the item.
3) The item never arrives (in fact never gets sent - as it probably never existed at that price anyway)
4) You go online to seek a refund (there is no call centre or chat function - no humans)
5) Online system asks you "Do you want to receive a refund or a Wish Credit"
6) If you answer "No" you get no refund at all
7) If you answer "Yes" you get "Wish Credit" to be used against future purchases.
8) There are no other options
9) Wish.con will then refuse to make a refund claiming that you chose "Wish Credit".
10) Congratulations Wish.con now has your money, and there is nothing you can do about it. Even closing the account will not result in a refund.

This way of marketing is actually illegal in my country (UK). The Consumer Rights Act makes it very clear that forcing customers to accept vouchers when not even delivering goods is illegal.

Basically just don't use this site - it is not worth the risk - there are many other similar sites like Lazada, Tokopedia etc. that do not try and cheat their customers.

Date of experience: March 1, 2021
Wish C. Wish Rep
over a year old

Hi Andrew. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Texas
1 review
0 helpful votes
Follow Veselin R.
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Today is June 2nd I placed 10 Orders in April And I did not get non of them yet. Latest up date on tracing was may 4th. There costumer support is disaster. I will never try to order anything from Wish not I will recommend then to any body. WORST ON LINE STORE.

Date of experience: June 2, 2020
Wish C. Wish Rep
over a year old

Hi Veselin. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New Zealand
1 review
0 helpful votes
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Wish Purchase
June 19, 2018

Excellent service from ordering to receiving. Does the job it was purchased for worked 100%. If I require another I wouldn't hesitated in ordering again

Date of experience: June 16, 2018
Texas
1 review
10 helpful votes
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This is terrible company to order from they make it almost impossible to retun something. Save yourself the frustration and trouble, stay away from them!

Date of experience: September 16, 2015

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778