Wisely

Worst customer service ever. No solutions! I've waited six hours so far for the money to go from ADP to wisely card! Still hasn't happened. So ADP shows I got paid and yet no money on my card! I need that money today. Called them and some person in India answered and I couldn't understand them and eventually I finally heard her say that my pay would be on the card in three hours. That was three hours ago and still nothing!
Worst company ever! I can't believe ADP works with these jokers!

I activated my card and attempted to buy something from Amazon, but it wouldn't let me. I talked to a customer service rep and they said I needed to upgrade my card for online transactions (which was a lie). I do the process of upgrading my card, taking a picture of my ID and myself, and the next day, I got an email alerting me that my account would be terminated in 30 days, as they could not verify my identity. After talking to another rep over the phone, they just repeated what the email said verbatim.

I have used my Exceed Money Network paycard to receive my tax refund via direct deposit for the
Last two years. Everything was exactly how it should have been, "smooth sailing", if the IRS said it was deposited
The money was available right then. But this year I decided to use my Wisely pay card
Huge mistake my refund was direct deposited yesterday and my Wisely cust
Service reps cant even see it as a pending deposit. I asked a supervisor how this
Could happen & he stated since its just a payroll card it takes longer for bigger deposits
To actually get to the account. Dont use it for tax refunds all it does is cause unnecessary stress.

The fact they have me sending in verification to change my phone number is ridiculous the way you can pick which documents to send in just for my card to still be locked two weeks later and the lady on the phone said one of them has to be my social when you can pick the way to verify it's you this card is garbage customer service garbage would not recommend

Do not ever get a wisely card they will steal your money or freeze your account. I have sent in my documents and it is pass the days that they have to process it I hate this company so much I wouldn't even work for them nor a employer that offer wisely card a a form of direct deposit

I called to ask a question about their bill pay option and the rep shut my card off and is holding my money hostage. I have to send in my license and SS card by download to get my card turned back on. As soon as it is ready and fixed I am cancelling this service. Already shut the deposit off.

Made it extremely complicated to dispute a transaction that was made in a city I never traveled to. Then only disputed the small transaction and not the large one when I did, all the paperwork, and returned it in time the requested. Also recently my card was declined in a restaurant, however the transaction came off of my card twice, and I was told by a supervisor at my wisely customer service that I wouldn't be able to get my funds back until four days later, even though my card was declined in the restaurant. Not only was it embarrassing to be told that in a restaurant, but also I'm charged twice only on my end. Once my funds are back on my card I will never use this card again, it's always something with this card!

Went through the whole process and wrote void on the check as directed the said can't deposit and ingo is closed and wisely can't fix so here I sit with a check with void on it I will no longer be using wisely after years if it is done on there app they should be able to fix it

Dont ever bank with this company, lose your card multiple times they charge 6 dollars that payi g 6 dollars a day just to wait on the card and 30 for expedited, horrible customer service, don't give this company any business they dont deserve it at all

I had just got paid an i made 3 transfers to my bank $100 $166 an $84. I got them all except for the 84$. For 2 or 3 weeks straight they took my threw hell for me to get my own 84$ back. So i got tired of hearing the s a thing an filed a dispute 2 weeks later today i get the dispute letter saying no fraud was detected an i will not be paid? Even thou i have recorded calls and text messages on there site. Telling me my 84$ transfer hasn't been processed yet an will be paid in 2 or 3 days an it never came. Now the tranfer mysteriously supposed to have went threw? Wisley crooks

Forced me to spend over $100 in extra fees because they couldn't raise the limit. It's my money and yall like to control it especially when somebody to trying to survive. The employee I spoke to didn't help one but suggested cash app to pay before anything else

This card company will decline almost all purchases. Then they blame the vendors or apps. They never take the blame when it's on their side. You can never talk to anyone in English. (DO NOT TRUST) this card company. I will never refer this company to anyone ever.

So, I got this card set-up for work for Tips and DMR for delivery driving. It started out okay, besides fee's for ANY atm that I went to for a withdrawal. But about a year after I got it, it began to take money out of my acct. There was an administrative credit that put the money on there, and then an Administrative debit that would take it out. I couldn't make sense of it and would call wisely and talk to a representative. They came up with a lot of excuses and said it was just a fluctuation and kinda dismissed the whole thing. I didn't want to accuse them of stealing at all, but that's what it come down to. Wisely is a fraud! Do not get this card! Stay away. I'm working on finding other ways to get paid.

This bank steals the money of its customers and makes no attempt to resolve the issues. Call the office of the OCC federal regulator at *******743 to file a complaint pass or present let's put them out of business. Get the bank issuer on the back of the card and call their number. Last but not least meta bank it doesn't exist call Pathward Bank at *******506. Wisely card and anyone affiliated visa etc call them and let them know this is just like a Nigerian money laundering scheme. You can get mad or get even.My name is Yuri Stevens and Im on FB if you want to PM me.Lets shut them down send regulators after have the books examined.

If you thought the card was already $#*! to begin with just wait for the new update, it's completely $#*!ing garage! Oh and it gets better, your only option for customer service is to call their 1-800 number and get a person that doesn't speak English very well and is also reading a $#*!ing prompt of what their supposed to stay to you. Literally the worst card I've ever own and I would NOT ever own this card if I was not FORCED to. Do not ever get a card through these mother $#*!ers!

P.s. WISELY: Your new update is garbage, go back to the old version! I've never witnessed an update act worse than the original version. Your card succcckkkksssssss!

Wisely card sucks! Its worthless good for nothing. No banks work with wisely. No loan companies work with Wisely I don't know how the ppl that work for them even have a job. Dont waste your time if you see Wisely anything run!

They do not care. In addition to barely being able to speak or understand English, they REFUSE to send you to an American. They will be disrespectful and make accusations of racism and literally hang up on you. Excuse me, but demanding clear communication especially regarding finances is not only not racist, it only supports the claim that your English simply does not meet the required standards to conduct business. As I was writing this, they hung up on me again. I'm assuming inability to comprehend simple requests. DO NOT RECOMMEND