WiselyReviews 275

This company is a joke, let an ATM remove funds from your account and try and get this company to do anything! They literally have $460 of my money and keep telling me it could be 45 to 90 days before I receive my money back! I live paycheck to paycheck, and my bills won't wait 45 to 90 days!

A chat person told me I had to upgrade my card when I wasn't able to use it only to then find out I was typing in the wrong numbers. I upgraded it by that point and after a few weeks my account is closed without warning. My money was still on it so during the panic I texted three chat assistants who all said it was my fault for failing the verification test needed to upgrade my card despite me telling them that's what I was told to do. They then tell me they can not specify what went wrong and just to know that it went wrong and I could never access or open an account again. The first two rudely ended the chat after saying their piece and the third directed me to the customer service line. I called them and Veronica comes to the line saying the same thing which obviously doesn't help so being desperate I asked to plead my case to someone higher. Only for her to put me on hold for ten minutes, pretend to be a higher person in charge and accidentally let her name slip out! Bad customer service doesn't even scratch the surface and to have my account closed from listening to what a chat assistant told me in the first place without any compensation is ridiculous. I'd sue but wouldn't even know where it would be directed to!

They will steal your money & act like you are clueless as to where it went. They have stolen thousands of their customers money. I don't see why or how the FBI isn't involved yet.

I was fraudulently hit for 300 dollars. It was 5 separate transactions 4 or 5 states away minutes apart from eachother. I've been back and forth with the horrible reps over at mywisely and they just keep giving me the run around. It's been nearly 3 months now with zero updates other then its still under investigation. I just contacted ADP directly through Facebook since I've seen others say they got their money back going that route. I will never again use mywisely. They are selling our information to scammers. Which makes them scammers as well. A class action law suit needs to be filed because there are far too many cases out here that are identical to mine. Fraud happens all the time but this is a whole different level. Stay away from this company if you want to keep your money.

Evertime I call they same stuff is said send id etc I've done that several times I never had a problem until 2 months ago now its mental stress trying to get them to do they jobs if my stuff is not resolve by Friday I am going to smalls claim court this is a mess

This bank is pure garbage and I'd advise you to stay away from it. Thinking it's a good bank because your employer provides ot was my first mistake. Do not ever lose your card or you'll lose everything you own if you aren't wealthy. These people will cancel your debit, allow you one atm withdrawal and then take 17 actual days to send you a replacement card. They allowed my electricity to be cut off as they took 3 weeks to get my card to me while hold8ng me from my own funds. They d9nt care about their customers period. They've denied a transaction just recently through cash app and still took the funds from my account and are making me wait an additional 5 days to get it refunded. Most bogus bank I've ever seen hands down and makes your worst dumpster fire look like a bed of roses. STAY AWAY!

I had just got paid an i made 3 transfers to my bank $100 $166 an $84. I got them all except for the 84$. For 2 or 3 weeks straight they took my threw hell for me to get my own 84$ back. So i got tired of hearing the s a thing an filed a dispute 2 weeks later today i get the dispute letter saying no fraud was detected an i will not be paid? Even thou i have recorded calls and text messages on there site. Telling me my 84$ transfer hasn't been processed yet an will be paid in 2 or 3 days an it never came. Now the tranfer mysteriously supposed to have went threw? Wisley crooks

Do not bank here stay away, the customer service never helps they have a prewritten script and disconnect you before solving your problem. They lie, and hold your funds. Ive never seen a more deceptive company i dont even know how they are in business

This company has been nothing but a pain to work with. I have had my card stolen a few times from my account, which I have purely for paycheck purposes as it is the one provided to me y the company I work for. The customer service agents are beyond uninformative, and only today (upon calling for a third time) was I told that there is a 45 to 90 day wait time on disputed charges. I, personally, would like my money that I did not spend so I can pay my bills within the month, but no. I have to wait up to 90 days for any progress to be made due to an "active investigation" when the charge is very obviously not mine, given the fact it is the ONLY charge made to my account that is not a bank transfer.

Now, they have sent me a text requesting my SOCIAL SECURITY CARD and my BIRTH CERTIFICATE, neither which I am willing to send to strangers who have already been unhelpful in fraudulent activity.

The customer service agent did nothing but talk way to fast, interrupt me several times, and would not allow me room to speak until I told her to stop talking so I could ask my questions.

Aggressive selling tactics, they're not on US App Store so u can't see reviews or manage subscription. BEWARE

I filed a dispute over 60 days no one has reached out to even keep me updated. I was told by several representatives different stories I only want my money back just like they authorized a transaction without my consent never will I put a piece a gum on this card ever

I hope this letter finds you well. I am writing to express my concerns and dissatisfaction with the services provided by Wisely Bank.

I have been a customer with Wisely Bank for [duration] and, unfortunately, my experience has been far from satisfactory. While I initially chose your bank with the expectation of receiving reliable and efficient financial services, my encounters with your institution have been consistently disappointing for the following reasons:

1. Bad customer service
2. Waiting 10 weeks for new card
3. Employees Cant understand my concerns

I have attempted to address these issues with the bank through [mention any communication or complaints you've made], but I have not received a resolution or satisfactory response. I believe that the level of service and professionalism I have encountered falls well below the standards I would expect from a financial institution.

I kindly request that you review my concerns and take the necessary steps to improve the quality of service provided by Wisely Bank. As a loyal customer, I believe that it is in the bank's best interest to address these issues and work towards enhancing customer satisfaction.

I would appreciate the opportunity to discuss these matters further with someone who can provide solutions and guidance on how to improve my banking experience. Please feel free to contact me

Thank you for your attention to this matter, and I hope to see positive changes in the future of Wisely Bank.

Someone hack my account and ordered football ticket to a game in Philadelphia for $484. I live in Missouri, why would I travel to Philly for a football game? Contacted Wisely about it 3 months ago and filed a fraud report. Finally last week received a response that there was no fraud on that transaction. I only bring home about $800 a month why would I spend $484 dollar on football tickets and travel over 2000 miles round trip? IDK who else to go to but after reading reviews I think a class action suit is in order.

Well on 9/22/23 I had $1,400 taken from myWisely account fraudulently. I've been waiting on the correspondence letter I have to sign and send back with 10 days… today is 10/23/23 still no letter! But I did see another review on here a guy said he contacted ADP the company that owns Wisely through facebook and sent them a message, so I took a chance and did the same thing. And I promise you guys a rep from ADP sent a message back within a hour and asked for my Full Name and last 4 of my account. That was at 8am this morning now it's 1pm(same day) I just checked my acct and have the FULL $1,400 credit back into my acct. Don't waste your time talking to those foreigners at Wisely customer service that don't care! Contact ADP on Facebook messenger and you will have no worries. I hope this review will help everyone on here like the previous guy's review helped me!

Have had a Wisely Card from my employer for over a year. All of a sudden I receive a notice from Wisely stating I need to verify my identity. I send the the necessary documents only to receive a message stating my account would be closed. Contacted customer service and was told I was no longer eligible for a Wisely and I don't they know why. Wisely customer service is absolutely useless. I would not recommend this card to anyone.

If you hate your staff, use this company to pay them. The customer service is straight outta India. They will all tell you something different. NEVER use the card for bill pay unless your bill is due in 4 months because that's how long it takes them to actually pay things. You could LITERALLY drive across the country and hand over cash before this scam artist company can complete a wire transfer that is immediate with any reputable bank. Want gas? Pay with your card and they hold $150 for 2 weeks. Unacceptable on every level. All Abdul could say is "I'm sorry, 3 to 4 business days" even though it's been 17 days. Reporting to better business bureau also. You've been warned!

Was told that my card was unlocked after misplacing it for one hour. I never asked them to lock the card. Talked to 4 different non English speaking morons who assured me that the card was unlocked and usable. It was not. Was totally embarrassed when I tried to use my card to pay for dinner and was declined. When the issue was finally resolved I was charged 24$ to have a new card shipped to me.
Never, EVER, use this company for anything. Especially if you have any serious money tied to it.
0 stars. If I could rate at a negative point I would give wisely a -100.
They $#*!ing suck. Don't use them. EVER.
The worst of the worst. Don't ever use Wisely for anything