Wisely

Made me wait from Dec. 13 till Jan. 2 to get my card to get my wages and had to give them 34 dollars to get it when I did and then fussed at me cause I thought I deserved a refund. Mt fault there site won't work. Just wanna argue with ya. Won't never use this card again. Strongly encourage no one else do

It's absolutely impossible to get any help with this company, something as simple as getting a card replacement takes weeks. I was charged for expedited shipping and still haven't received my replacement card.

Wisely is the most unprofessional online banking and business I've ever dealt with. If your card isn't sent to you, you'll have to wait continuously for more cards to potentially come. If your card doesn't come there is no way for your money to be moved to other accounts it's ridiculous. Not to mention the customer service is horrible not a lot of information is given on your account if they can't assist you they'll hang up. I don't recommend this company to anyone.

Would not send card out (never sent original) until I requested a manger(after multiple calls) who verified my info and still did not send without documents and told me to call back in two days. I called back and the call center acted like the connection was break up by pause their line on and off ( I've worked at a call center before) very unprofessional and childish.

Wisely will hold your money hostage and take funds from your account. I have over 200 dollars they will not give me access to in anyway and from what I have read on other reviews, it will stay this way until one day I check the account and some or all of the money is gone. Dont use under any circumstances. Actual criminals.

I've been with wisely for almost 4 years and never had a problem with them. I set up a new deposit and some how my account number is now completely different then what it was last week. I've been fighting to get my deposit all day and all I'm getting is instructions on how I can fix their mistake. Absolutely ridiculous!

They claim that you have access to thousands of surcharge-free in network ATM's but then tell you that all ATM withdrawals are subject to a $3.50 fee. It's not even the ATM that is charging the fee, it's Wisely. Oh yeah and their customer service sucks too!

I have been using wisley for 2 months through my work, it's what my tips go on. I had fraud for over 700$ on my card and wisley would not give me back a dime. I called and called and called and there customer service is even worse then there company in general. Absolutely horrible company overall and 10/10 do not recommend. Stay away from this trash company. Wish I could click 0 stars

My card somehow comes up missing (understandable) so I call wisely to see if I can get assistance in regards to how I can transfer my funds to another account, then... after the funds were transfered, I planned on ordering another wisely card. Instead, the foreigner I was speaking to, had chosen to freeze my account (with $347.00) still on it. I have to call back, to talk to another foreigner who issued me a new card. I pay the extra $35 plus $6 for something else... so altogether $41.00 to get it shipped overnight. Guess what?... 3 days later and no card. Can't get to my own hard-earned money. Im contacting law enforcement. Someone NEEDS TO INVESTIGATE THIS COMPANY.

Very unprofessional no help for their customers when dealing with withdrawals from a bank (B OF A) b of a didn't notice dispense my husband $1000. 00 he has contacted both institutes got the Runaround

I waited 40 minutes just to get answered by a lady she helped me midway and rudely hanged up on me I did not appreciate that at all ridiculous!, So I called again and someone by the name Gina helped me she was very kind and helpful she made my day. Giving this company 5 stars for Gina.

Their customer service is lacking, and their delivery times are really slow. I transferred money from my apple account to my wisely card and still hav not received my money it's been over the time limit over 3 days I would not recommend!

They don't deposit your paycheck until sometime during day of scheduled direct deposit, you can get your paycheck quicker than your direct deposit through them. They don't tell you that you have to click a button to get direct deposit 2 days early and it take a few pay periods. I will be late on all my bills. The employee at my job who has traditional banking, Chime, cash app have all received their direct deposit Friday morning, I have to wait unti sometime before midnight on Tuesday. Payday is Monday. No one should use them

I was fraudulently hit for 300 dollars. It was 5 separate transactions 4 or 5 states away minutes apart from eachother. I've been back and forth with the horrible reps over at mywisely and they just keep giving me the run around. It's been nearly 3 months now with zero updates other then its still under investigation. I just contacted ADP directly through Facebook since I've seen others say they got their money back going that route. I will never again use mywisely. They are selling our information to scammers. Which makes them scammers as well. A class action law suit needs to be filed because there are far too many cases out here that are identical to mine. Fraud happens all the time but this is a whole different level. Stay away from this company if you want to keep your money.

Last month I was locked out of online banking due to suspicious log in activity. I sent my license as requested verified myself. This $#*! hole company has had my info since June 16. It is now July 1 and I have no access everyone keeps hanging up on me. I've been told "just keep calling back" this company should be closed they are all $#*!ing disgusting as a hair stylist this has effected my tips in so many ways I'll keep posting bad reviews until my issues are resolved because supervisors won't even tell me when my acct will be unlocked.

I've been waiting to activate my card for 2 hours. The first time someone answered and hung up quickly, the second time, a lady answered and said that my employer "cancelled your card" I'm like how can that be possible when he literally just handed to me. So now i have to wait 7-10 business days for another card meanwhile my gas tank is on E smh. Worthless customer service reps. They don't care about their customers

I originally got this card because they said you get your direct deposit up to 2 days early. This was not really completely true. While the money did hit my account two days early, it did not clear so I could use it until Friday (my normal payday).

But my big issue is after I had used the card for well over 6 months. Out of no where they locked my card and my account and said that I need to confirm that I am over 18 years old (not sure why this was not done to begin with - but whatever). So they told me I need to submit two proofs of identity to them. SO I send my drivers license and passport. Which is what they told me would work. After 2 months my money is still being held and they will not unlock my account. They now tell me I need to submit my social security card along with another form of ID. I lost my social security card a long time ago and need the money now.

Beyond frustrated!

This is thee worst bank possible to try and get a refund from. It's my money I worked for it. Give me my money back. It taking more than 2 weeks for a dispute to process? I've never heard of that! And I've never had a problem with Wells Fargo.

This company will put a + by money they say they deposited which you never see even though you be waiting and watching out for your money. Then it takes up to 90 days to investigate then they give you some money back for part of the claim and not pay the rest they are a rip off and all the people who are getting robbed they should all get together and get a lawyer. How you supposedly pay for some and then say for the bigger part you see no error