Wisely

This card declines every which way you try to use it and then sends you a happy little note about how they are protecting you by declining. This card also sucks since apparently the security isn't so great and my card number is now out there floating around with every Tom, $#*! and Harry trying to use it. Good luck trying to get help though. I got hung up on twice from customer service.

8/6/2022 460.00 was taken from my account fraudulently. I called Wisely sent in a copy of my police report. I sent a written letter as stated. They did not and will not give you your money back. It seems to be an inside job, looking at the reviews this happens all the time and this is a card that an employer offers. This is really sad and something needs to be done. I don't even give them 1 star that's really too much... absolutely horrible!

Tell ya what.I'm going to cut the card up. I have others that don't charge for that nonsense. That's robbery. No one should have to pay for something because they're not using it enough. Y'all must think you're the only card company or something!

So my card was hacked and they stole just about 3k from my wisely pay card,I was hot! After disputing all of the charges they told me the investigation would take 90 days I was more hot lol long story short after goin through the process in about 3 weeks time every cent was put back on my card I had my doubts but they fixed it hopes this helps ease your worries if this has happened to you

I've been hacked twice! I have to use this company because I'm a caregiver and this agency uses wisely. I've been working and getting paid for almost 3 months. I'm not getting paid what I'm supposed to get paid. I've called them a number of times and was treated like an idiot. If you don't have to use this company don't! I'm ready to pull my hair out.

This bank is pure garbage and I'd advise you to stay away from it. Thinking it's a good bank because your employer provides ot was my first mistake. Do not ever lose your card or you'll lose everything you own if you aren't wealthy. These people will cancel your debit, allow you one atm withdrawal and then take 17 actual days to send you a replacement card. They allowed my electricity to be cut off as they took 3 weeks to get my card to me while hold8ng me from my own funds. They d9nt care about their customers period. They've denied a transaction just recently through cash app and still took the funds from my account and are making me wait an additional 5 days to get it refunded. Most bogus bank I've ever seen hands down and makes your worst dumpster fire look like a bed of roses. STAY AWAY!

Did anybody somebody get they money back I just expedite and he send a request in for credit how long do it usually take he said like Thursday or next week I already got my replacement card

I was forced to use Wisely through my work and I am very unhappy with them! I had numerous unauthorized purchases on my account and after reporting them, paying extra to have a card shipped immediately, and then after many follow-up phone calls, I received a letter stating that they were not going to reimburse me a dime. I don't use the card for very many things so they are obviously not my doing so now I have to dispute it and hopefully get my money back. They weren't doing their job and now I am forced to do it for them. Stay away from Wisely!

My card has been compromised two times in 6 months to no fault of my own but yet ADP and wisely chooses to punish their customers and hold the money for a month and a half 45 days before you get your money back then charge you $25 for you to get another replacement card in 3 days instead of 7 to 10 business days so how is this fair to their card holders I was biting my own business at home doing yard work get a notification at $300 of my money was spent at a Walgreens that I did not do and instead of them giving me my money they are holding it for 45 days for it investigation then charge me $25 to get a replacement card so I can have access to the money that was not stolen this company is has very poor customer service and this is the way they treat their customers after their money was stolen is to hold their money even longer this is a horrible company and once I get my money back I will never ever use ADP or wisely again

I have not been able to access my account online since receiving and called wisely support multiple times throughout the month to alleviate this issue with zero success. I have had to interview the customer support agents and use my own analytical and critical thinking skills to figure out the appropriate questions about their procedures to gather information from them to find my own solution. This should be the opposite way around. I will be so happy when AI finally replaces these useless jobs.

Trash financial institution who used basic foreign labors to handle your hard earned money! Got scam and they gave me credit then took it away because they didn't see anything wrong on their investigation. Randomly credited to your account and two months later take it away with no explanation and then when you call they will request you write a letter and physically mail it before they will look at the case again huh!?!

I was on hold for almost 2 hours and no one ever answered to help me. Even the live chat doesn't help. They pawn you off on calling customer service. Do not get this card! I urge you. Get a prepaid card from any other company. It was such the simplest task I needed done. Literally just activating a new card. That's all. Imagine if it was something else of bigger concern. Just imagine how effed you would be.

I filed a dispute over 60 days no one has reached out to even keep me updated. I was told by several representatives different stories I only want my money back just like they authorized a transaction without my consent never will I put a piece a gum on this card ever

This app is trash! It wont let you use certain pins for card. I spent 30 minutes going back and forth on app trying to log in, it kept saying no account found I go to make an account and it says account already exists. There are many ridiculous fees like I have to pay $5 just to put money on the card what a joke. May as well use cashapp, Venmo, or any of the many other apps out there.

This is the worst company I have ever dealt with in my life! I Have been waiting for 6 weeks to get my card, and they are still giving me the run around! Looking into finding a attorney to file something! Sadly I cannot give them 0 stars because they absolute trash!

Terrible customer service and a company with so many middle man everyone tells you to talk to someone else nothing gets done and you get frustrated and leave. Fifth thirds bank needs to fix this garbage asap

My card was locked after A WEEK of using. I called & they told me I needed to send proof of identification so I sent proof & my card is still locked! It's been nearly 2 WEEKS! Ive called several times and I'm told the same thing each time. "We don't have an update, call us again in 2 days." What is wrong with you wisely… horrible horrible horrible. I can't even use my money, absolutely ridiculous. When my card gets unlocked, I'm leaving. Horrible customer service.

This pay card is the worst. Someone hacked my account. They charged me 32 bucks for expedited shipping to get a new card. I could not access the account at all while I waited. The card should have been delivered in 2 days as per their promise. It took 5. They lied about when they sent it out. Their customer service does nothing and just states it is out of their hands.