Wisecars Reviews Summary
Wisecars exhibits a mixed reputation in customer feedback, with notable strengths in competitive pricing and ease of online booking. Many customers appreciate the affordability and variety of options available, as well as prompt refunds in certain cases. However, significant concerns arise regarding customer service, with numerous complaints about unprofessional behavior, lack of support, and issues related to reservations and refunds. Customers frequently report feeling misled by unclear policies and unexpected fees, leading to frustration and distrust. Overall, while some find value in the service, many others caution against potential pitfalls and recommend caution when booking.
This summary is generated by AI, based on text from customer reviews
Réservation payée, pas de voiture fournie, sous un prétexte fallacieux, et pas de remboursement: du grand art de l'arnaque en col blanc.
Fuyez...
Aucun véhicule fourni à San Diego malgré une réservation et un paiement d'avance.
Fox veut absolument vendre une assurance supplémentaire qui serait obligatoire en Californie (ce qui est faux), et qu'on a déjà avec la carte Visa Premier.
Le "service client" de Wisecars est parfaitement inopérant, ne défend pas ses clients, et devrait être rebaptisé "service de finalisation de l'arnaque", puisqu'il refuse même de rembourser l'avance (le e tribunal tranchera).
J'ai dû aussi dépenser 617 € supplémentaires pour louer un véhicule à un autre fournisseur.
Bref: Wisecars est un bandit de grand chemin: A FUIR ABSOLUMENT
Bonjour,
Merci de nous avoir contactés.
Nous sommes sincèrement désolés d’apprendre ce qui s’est passé et comprenons parfaitement à quel point cette situation a pu être frustrante. Nous regrettons profondément que votre location ne se soit pas déroulée comme prévu.
Chaque société de location de voitures applique ses propres exigences en matière d’assurance. Dans ce cas, Fox exige que les clients disposent des couvertures CDW et SLI pour louer un véhicule — soit en présentant une preuve de votre propre assurance, soit en les achetant sur place. Cette information figure dans les Conditions Générales du Fournisseur que vous avez acceptées lors de la réservation.
Si vous ne parvenez pas à récupérer la voiture en raison du non-respect des conditions générales, votre réservation sera considérée comme une non-présentation, conformément à notre politique.
Cordialement,
Rachel de Wisecars
I had an awful experience with Wisecars where the customer services was also extremely unhelpful. First they screwed up my booking, where i had selected to collect the car from Heathrow and return at St Pancras. When i received the booking voucher 48 hours before the trip, i was surprised the returning location was changed to Heathrow. When i called in, the customer service just shared he wasn't able to change the booking and asked whether i wanted to cancel the booking. I had to call Enterprise to change the return location myself. The second surprise was upon car collection where Enterprise were pushing to take up their insurance as they would claim against me if anything happened and i would have to claim myself with Wisecars, which was not mentioned upfront during the booking process. The insurance coverage was also not sufficient for car's value. Although their policy stated i could cancel the insurance coverage any time up till collection, they didn't honor it when i called in to cancel the insurance coverage. In then end i had to pay an additional 560 ++ pounds to Enterprise for their insurance coverage, premium rental location fee & VAT. It was an extremely bad experience and i will recommend anyone to avoid renting through Wisecars in order not to have a bad experience at the start of your holiday.
Hello,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
When booking through Wisecars, modifications must be handled through the original booking platform as per the general policies we have with car rental suppliers. Since we work with live rates, availability can change, and a previous offer may no longer be available. We’re glad to hear that you were able to resolve the return location change directly with Enterprise.
Regarding insurance, each offer on our platform specifies whether it includes insurance in the rate. Any additional insurance requirements from the supplier can be found in the terms and conditions that are accepted during the booking process. We always encourage customers to review these details to ensure they meet their needs before completing a reservation.
If you need further assistance, please don’t hesitate to reach out to our support team at support@wisecars.com. We appreciate your feedback and will use it to improve our service.
Regards,
Rachel from wisecars.
Wisecars est une arnaque et des voleurs! Service client impossible à avoir au téléphone, déplorable et incompétent! A eviter absolument!
J'ai prépaye un véhicule pour 375€ et arriver à l'agence partenaire, je ne pouvais pas la récupérer à cause d'une carte bancaire différente de celle de la réservation car voler juste avant le voyage…
Le conseiller m'a dit « t'inquiètes, pas de problème tant que tu as une autre carte à ton nom »
Maintenant c'est la guerre avec eux par échange de mails pour essayer de me faire rembourser!
Je ne céderai pas devant ces voleurs tant qu'ils ne m'auront pas remboursé!
Bonjour,
Merci d'avoir partagé votre expérience. Nous sommes désolés d'apprendre les difficultés que vous avez rencontrées et souhaitons clarifier notre politique afin d'éviter des problèmes similaires à l'avenir.
La carte utilisée pour la réservation n'est pas exigée au bureau de location; le fournisseur ne dispose d'aucune information sur la carte que vous avez utilisée pour le paiement en ligne avec Wisecars. Pour des raisons de sécurité et de vérification, nos fournisseurs exigent qu'une carte de crédit au nom du conducteur principal soit présentée lors du ramassage. Cette carte sert à effectuer un dépôt de garantie et à confirmer l'identité du locataire, garantissant ainsi la protection du véhicule.
Toutes ces informations sont indiquées à plusieurs reprises au cours du processus de réservation; nous faisons accepter aux clients nos termes et conditions et la politique de carte de crédit du fournisseur lors de la réservation, et nous envoyons également un e-mail vous rappelant que vous devez présenter une carte de crédit au nom du conducteur principal pour laisser le dépôt de garantie.
Malheureusement, si les documents requis et une carte de crédit au nom du conducteur principal ne sont pas présentés, l'agence de location considère la réservation comme une non-présentation et vous n'êtes pas éligible à un remboursement conformément à notre politique.
Salutations,
Rachel de Wisecars.
I made a reservation for a car 3 months ahead. 3 weeks before the trip I received email with wording: "we are unable to guarantee the fulfillment of your reservation at this time... Unfortunately, despite our best efforts, we could not find a suitable alternative for you. However, we encourage you to try picking up the car as planned" and the suggestion that baffled me: "What You Can Do: Pick-Up Attempt: If vehicles become available when you arrive, please inquire with the counter staff. If for any reason you cannot use your existing reservation with the voucher, you may make a new reservation directly with them. Or call them." They basically suggested to show up with no reservation hoping that the car would magically appear. Of course I asked to return the money - they got a star for a quick reply. The money were refunded a week later. I will let you decide if you want to bet on going with the company with no guarantee to get a car and saving 20%, or stay with a big name to avoid my situation.
Dear Jane,
Thank you for your feedback.
We understand your frustration regarding the uncertainty of your reservation. The message you received was sent due to an internal issue we were experiencing with Thrifty and Dollar, where several reservations were canceled.
However, we want to clarify that not all reservations were impacted, which is why we encouraged you to proceed with the pick-up as there was a good chance your reservation would remain intact.
We appreciate your understanding as we navigated this situation, and we're glad that your refund was processed promptly. We value your feedback and hope to provide a better experience in the future.
Regards,
Rachel from Wisecars.
Absolutely awful experience with these cowboys. They accept my Revolut card to book the car and pay the deposit, then when I arrive at my destination they claim that they can't accept a "online banking institution" card and refuse to refund my money. The customer service agent was incredibly rude, refused to identify himself and was very unprofessional. I have had to chase this up several times to even get an update a week later. Book direct with the rental agencies and Avoid avoid avoid wisecars!
Dear David,
Thank you for your feedback, and we're sorry to hear about your experience.
Please note that Wisecars and the rental supplier are two separate companies with different accepted payment methods. When you make a booking through Wisecars, you're completing two distinct transactions: one with Wisecars and one with the supplier locally. It is not the same paying for a reservation online than leaving a security deposit for a rental car.
During the booking process, we provide the supplier’s terms and conditions, which outline the types of payment methods they accept. It’s important to review these to ensure the correct form of payment is presented at pick-up.
Booking directly with the supplier would not change these terms regarding acceptable payment methods, as the supplier will accept any card online but still require you to present a proper credit card to leave the security deposit. If the required documentation isn’t provided at the time of pick-up, it results in a No-Show, as outlined in their terms.
Thank you for your understanding.
Regards, Rachel from Wisecars.
I rented a car online on wisecars. When I went to York car rental to pick up the car from Toronto Pearson airport, they said they would not give me a car because I did not have an international driver's license. I called and asked wisecars to refund my money. But they didn't refund my money. In Toronto, where I came as a tourist for 10 days, they are deceiving people with the lie of an international driver's license to take your money. When Alamo, national, budget, avis etc. There is no such problem in all other chains. I rented a car from Alamo and had no ıssues such as international license.
Dear Adnan,
Thank you for your feedback. We’re sorry to hear about the issues you faced with your rental.
We would like to clarify that the requirement for an international driver's license, if applicable, is clearly stated on the booking page and in the supplier's terms and conditions that are accepted before completing the reservation. These terms are outlined to ensure that customers are aware of all requirements before finalizing their booking. When you reported the issue, our agents attempted to assist by offering a new booking with the rental credits from that reservation. However, it seems you declined this option.
If you have any further concerns or need additional assistance, please contact our customer service team directly at support@wisecars.com. We’re here to help.
Regards,
Rachel from Wisecars.
This company and Fox Rent a Car left me stranded at Seatac airport at 12AM after flying from the east coast. Car company was out of cars and refused to refund my money because I was late. Literally trying to steal 392.00 from me. It's ok because I called my credit card to get it disputed. Only use these people at your own risk.
Dear Belinda,
Thank you for contacting us.
We apologize for the inconvenience you experienced. As per the terms and conditions agreed upon during the booking process, if you arrive past the rental company's grace period, the vehicle may no longer be available, and the reservation is classified as a No-Show. Consequently, we are unable to provide a refund in such cases.
The chargeback will also be disputed based on these terms. We highly recommend contacting our support team at support@wisecars.com for further assistance instead.
Thank you for your understanding.
Regards,
Rachel from Wisecars.
My experience was extremely poor...they require a non-refundable deposit if you don't cancel within a certain time frame of when you are going to rent, however only provide you restrictions tied to rental (in my case, limited to Florida and Georgia by the firm they choose - Fox Car Rental) very late in the process and, more importantly in VERY fine print that required clicking on 4 separate links to get to the document. Early in the process they make vague references to "read the car rental agency restrictions" however those are not made available until late in the process (in my case, 48 hours before pick-up). In my case, we got to the airport, Fox refused to rent to us as we were going to Delaware...Fox indicated to us that you'll get a full refund (even put it in writing), but Wisecars refused to provide a refund based on the fact that we didn't show-up (we did). I had to eat the cost and rent at Avis for $300.00 more. Wisecars refused to provide a refund even though it was disputed on my credit card. From my perspective, Wisecars has deceptive business practices that boarder on fraud.
Dear Logan,
Thank you for sharing your feedback. We regret that your experience did not meet your expectations, and we would like to address the points you've raised.
Firstly, the pre-paid amount you paid is not a deposit but a payment for the rental days. Upon arrival, you only need to pay the taxes and fees directly to the rental location.
Secondly, the restrictions and terms of the rental are indeed available before proceeding with payment. These are outlined in the Supplier Terms and Conditions, which we require our customers to read and accept before making a booking. It is not possible to complete a booking without agreeing to these terms.
Lastly, regarding the No-Show policy, this does not necessarily imply that you did not physically show up. A No-Show can occur for various reasons, including not complying with the supplier's terms at the counter. Unfortunately, No-Shows are not eligible for a refund as per our Terms of Service, which was why the chargeback was resolved in our favor.
We appreciate your understanding. If you have further questions or concerns, please feel free to reach out to our customer service team at support@wisecars.com.
Regards,
Rachel from Wisecars.
Was quoted a price that seemed to change.at pickup at thrifty no cars were available. Waited and waited and they give us suv we didn't order. They charged us $144.85 this was not the price that was quoted $128.98. When I called I asked what was the total bill. They could not tell me, and just gave a run around.
Dear John,
Thank you for sharing your feedback. We apologize for the inconvenience you experienced with your recent car rental. Your experience is not what we strive for, and we would like to address your concerns.
Firstly, we understand how frustrating it is to arrive and find no cars available, leading to an unplanned vehicle change. We aim to provide the vehicle you reserved, and we regret that this wasn't the case during your visit.
Regarding the pricing discrepancy, we apologize for any confusion. The difference in the quoted price and the final charge should have been clearly communicated to you. We will investigate this matter to understand why this happened and to prevent it from recurring.
For the billing inquiry, it’s essential that our customers receive clear and accurate information. We are sorry that you didn’t get the assistance you needed. We will address this with our team to improve our service.
To resolve this, please contact our customer service team at support@wisecars.com with your reservation details. We are committed to making this right for you.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Regards,
Rachel from Wisecars.
I wish there is rating in minus, I would've given then -100. They are the worst stupid, $#*!ty, and scam in the history of car rental history. I came in, I went to pick up the car but guess what, they were closed and after spending 3 hours phoning back and forth, they asked me to come next day to pick up the car and when I went there they told me that the car is not available any more. Do you think this is the fun part, you are wrong, the suspense is yet to come, because when I ask them for another car, they said nop there is no car for you and when I ask for refund they said no refund policy so It's kind of you snooze you loose. I was so frustrated to the point I couldn't say anything to the customer support because I know they are just employee. So pleaaaaaase DO NOT rent any car from those people and their partner in Toronto the Green Motion https://greenmotion.com/locations/canada/toronto-airport
Dear Ahmed,
Thank you for reaching out to us. I apologize for the inconvenience you experienced during your recent rental experience.
Upon checking your reservation, I can see that the reason for the refusal was due to a delay; the scheduled pick-up time was at noon and you arrived past the closing time at 8 PM. You could find the office opening hours on the booking page.
According to the Supplier Terms and Conditions accepted during the booking process, failure to pick up the vehicle at the booked time without prior notification may result in the reservation being treated as a no-show. We regret any miscommunication or inconvenience caused during your attempts to resolve the situation over the phone.
If you would like to discuss this matter further or if there is anything else we can assist you with, please contact us directly at support@wisecars.com.
Regards,
Rachel from Wisecars.
I spent hours trying to get my rental car and in the end was unable to get the car. I had to rent through another company. Wisecars would not refund my very large deposit using numerous excuses. They said I was a "no show " when I was very clearly there and even called them from the airport. Then they said my credit card was not a credit card because it didn't say Credit on the card. I provided numerous amounts of validation and they had an excuse for every single thing I provided. They robbed an old lady on a fixed income of $750. They do not deserve to be in business. There are many more bad reviews out there than good ones. Don't do it, you will not save any money
Dear Elva,
Thank you for reaching out to us.
I’m sorry to hear about your recent experience and the frustration it has caused. We have reviewed your case thoroughly, Thrifty has confirmed that the primary issue was due to insufficient funds on your credit card to cover the required deposit amount. Our policies require that sufficient funds be available on a credit card to secure the deposit. This policy is in place to ensure the security of the rental transaction.
Without the necessary funds, we are unable to proceed with the rental, as was the case here. Additionally, the inability to use alternative payment methods like tap, slide, or manual entry is due to the specific security and verification processes required by our rental partners. As a result of the insufficient funds, the reservation was marked as a No-Show. According to our Terms of Service, which were agreed upon during the booking process, this makes the reservation ineligible for a refund. We strive to make our policies clear to avoid such situations, and we regret any misunderstanding or inconvenience caused.
We appreciate your feedback, as it helps us improve our services and communication. Our goal is always to provide a seamless and satisfactory rental experience for all our customers. If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team directly at support@wisecars.com. We are here to help and will do our best to address any concerns you may have.
Regards,
Rachel from Wisecars.
DO NOT BOOK CAR RENTALS WITH WISECARS. After a recent (6/26/2024) trip to CO, I'm still trying to understand this scammy business. I booked a rental with Wisecars and received TWO EMAILS that say this: "amount due now - 198.38. Amount due at pick-up $95.14" Total $293.52." Then (OF COURSE) at Thrifty Rental Cars at Denver Airport, we receive a rental agreement that says "Total estimated charges: $365.80." And then after our trip, we received an "updated receipt" that says: "Total amount due: $312.84" for a grand out of pocket total of $511.22. A BIG difference from "total: $293.52," right? BEWARE that there's no accounting for the first amount you'll pay (for us, $198.38), for which you receive a "voucher" that the actual rental car company (for us Thrifty) has NO idea about. We turned down extra insurance and made sure the car (unlimited miles) was gassed up before its return. It's true what they say, if it sounds too good to be true, it probably is. STAY AWAY!
Dear Katherine,
Thank you for reaching out to us.
We are truly sorry to hear about your recent experience with Thrifty. We understand your frustration with the unexpected charges and the discrepancy in the total amount paid. Please know that we take these matters very seriously. We strive to provide clear and accurate information to our customers and deeply regret any inconvenience this situation has caused you. We would like to investigate this issue further to understand what went wrong and to ensure it does not happen again in the future. Soon one of our agents will reach out to you in order to clarify this issue.
We are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
Regards,
Rachel from Wisecars.
The policy is crap and their customer service is horrible, DO NOT BOOK, they take your money and don't offer any assistance, so whether you get the car or not they screw you over
Dear Elsa,
Thank you for bringing this matter to our attention.
We understand your frustration and would like to provide further clarification regarding the situation. Your rental was unfortunately refused due to non-compliance with the Supplier Terms and Conditions concerning cross-border travel. These specific terms and conditions are clearly outlined and made available to all customers during the booking process to ensure transparency and avoid any misunderstandings. When these terms and conditions are not adhered to at the rental counter, the reservation is classified as a no-show. In such cases, we are unable to process a refund, as per our No-Show policy.
We also regret to hear about the challenges you faced with our customer support team. Our goal is to provide excellent customer service, and we apologize if your experience fell short of that standard. We will review this internally to ensure that our team can better assist our customers in the future. While we regret any inconvenience this situation has caused, we are committed to maintaining clear and honest communication regarding our policies and procedures. We value your feedback and will use it to improve our services moving forward.
Thank you for your understanding and patience in this matter.
Regards,
Rachel from Wisecars.
Booked the car took my money then called to cancel within 20 mins, this is a total scam to steal my money do not use! They couldn't even offer alternatives!
Dear Gavin,
Thank you for reaching out to us.
We sincerely apologize for the inconvenience you experienced with your recent reservation. We understand your frustration and want to assure you that this situation was not intentional. Due to a lack of availability from our supplier's side, we were unfortunately unable to accommodate your booking. As soon as we became aware of this issue, we took immediate action to cancel the reservation and initiate a full refund, which was processed within 20 minutes.
We assure you that this was an isolated incident and not a reflection of our usual service standards. Our goal is to provide a seamless and reliable service, and we regret that we fell short in this instance. If you have any further concerns or questions, please do not hesitate to contact us directly. We hope to have the opportunity to serve you better in the future.
Regards,
Rachel from Wisecars.
They are the most disreputable car rental company I ever dealt with. I rented a car with them for a trip to Honolulu and about an hour of waiting in line I got to the car rental counter where I was told by the actual car company provider (Thrifty, subsidiary of Hertz) that they were unable to provide me a car. I contacted Wisecars regarding this and they denied my claim saying that I did not cancel in time. I never cancelled. I was denied service and they still ran my CC through and refused a refund.
Dear Joe,
Thank you for reaching out to us regarding your concerns.
After reviewing the information provided, we regret to inform you that the rental car provider informed us they were unable to honor your reservation due to your status on their internal blacklist.
As per our No-Show policy, if the customer does not qualify for the rental, the reservation will be considered a No-Show and no refund is issued in that case.
We understand the frustration and inconvenience this situation has caused. We strive to offer transparent and dependable service, and we sincerely apologize for any confusion or inconvenience experienced.
If you have any further questions or require additional assistance, please feel free to contact us directly at support@wisecars.com.
Regards,
Rachel from Wisecars.
Run away from this agency.
They spoiled our holidays in the US. We rented a car at Laguardia airport using Wisecars service after waiting in line for more than an hour we were told that our European cards were not eligible to rent a car which is surprising because we previously rented cars from other rental agencies (Budget, Hertz and Avis) using the same payment methods... We called wisecars and we were shocked by the lack of cooperation/flexibility while trying to explain our situation. They keep saying that in the email it says to come with a "credit card" disregarding that in Europe the same card is used for Debit and Credit. We tried to explain that we used the same card for previous car rentals and they would not show any flexibility. In order to solve the situation we then ask to change the name of the driver and put another one who happens to have a US credit Card to be able to pick up the car and they refused, which we found surprising. We then asked to be refunded to be able to rent another car given the lack of flexibility, and they said they won't refund and one operator even hung up the phone, which I found extremely rude. They spoiled our gateway and I was shocked by the lack of client orientation, lack of solution oriented and lack of empathy. The real note I want to give here is zero but I'm only allowed to give one star. I will still fight to have my money back... It was my first experience with wisecars and obviously my last... I also warned my colleagues against using it! Just run away
Dear Yannick,
We're truly sorry for the inconvenience you experienced during your car rental process at Laguardia airport. We understand how frustrating it must have been to encounter difficulties with your card. Our suppliers have strict policies regarding payment methods, particularly concerning credit card requirements, which may differ from other rental agencies.
Upon reviewing the picture of the card you provided to our customer support, we confirmed that it is a debit card. Unfortunately, our suppliers cannot accept debit cards due to legal and security deposit constraints. We strive to communicate these credit card requirement clearly at every stage of the booking process to avoid any misunderstandings.
While we understand your disappointment and desire for a refund, we regret to inform you that we cannot issue refunds in instances where customers do not have the required documents, as we pay the supplier in full for the booking.
We apologize for any confusion or inconvenience caused and appreciate your understanding. If you have any further questions or need assistance, please feel free to reach out to our customer support team.
Kind regards,
Rachel from Wisecars
Called them because I had some questions regarding my reservation, Michael was very helpful and nice!
Dear Susan,
Thank you so much for your feedback! We're delighted to hear that Michael was able to assist you with your reservation.
Kind regards,
Rachel from Wisecars
Easy booking process. Customer service answered all my questions promptly.
Dear Anette,
Thank you for your kind words! We're delighted to hear that you found our booking process easy and that our customer service team was able to assist you promptly.
Kind regards,
Rachel from Wisecars
I had a fantastic experience renting with Wisecars. Their rates were competitive, and the customer service was excellent.
Dear Mait,
We're thrilled to hear about your fantastic experience renting with Wisecars! Providing competitive rates and excellent customer service are our top priorities, and we're glad we could meet your expectations.
Kind regards,
Rachel from Wisecars
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Bonjour,
Merci de nous avoir contactés.
Nous sommes sincèrement désolés d’apprendre ce qui s’est passé et comprenons parfaitement à quel point cette situation a pu être frustrante. Nous regrettons profondément que votre location ne se soit pas déroulée comme prévu.
Chaque société de location de voitures applique ses propres exigences en matière d’assurance. Dans ce cas, Fox exige que les clients disposent des couvertures CDW et SLI pour louer un véhicule — soit en présentant une preuve de votre propre assurance, soit en les achetant sur place. Cette information figure dans les Conditions Générales du Fournisseur que vous avez acceptées lors de la réservation.
Si vous ne parvenez pas à récupérer la voiture en raison du non-respect des conditions générales, votre réservation sera considérée comme une non-présentation, conformément à notre politique.
Cordialement,
Rachel de Wisecars.