These guys gladly accepted my debit card as a method of payment, and until I finalize the transaction there was no VISIBLE sign that I had to have a credit card at the pick up location. THIS IS A F** SCAM. I did not get the car and NO REFUND. They took 2 weeks to tell me that I was not going to have my money back.
This is the reason why the business have so many bad reviews online EVERYWHERE. I was absolutely naive in not checking this business reviews before.
DO NOT RENT or insert your BANK info in their website. They do not have good customer service or will support your business with them.
Even with documentation of name change, they rejected my reservation BUT STILL CHARGED ME FOR IT. This was completely wrong and no one should trust this business. I cannot believe they charged me almost $400 for a vehicle they REFUSED TO GIVE ME.
The booking process was simple and easy to understand, best rates I could find. The customer service agents responded to my request in a timely manner
Dear Nicole,
Thank you for the great feedback!
We're more than happy to hear you're satisfied with the booking process and our customer service.
Have a nice day!
Kind regards,
Rachel from Wisecars.
The policy is crap and their customer service is horrible, DO NOT BOOK, they take your money and don't offer any assistance, so whether you get the car or not they screw you over
Dear Elsa,
Thank you for bringing this matter to our attention.
We understand your frustration and would like to provide further clarification regarding the situation. Your rental was unfortunately refused due to non-compliance with the Supplier Terms and Conditions concerning cross-border travel. These specific terms and conditions are clearly outlined and made available to all customers during the booking process to ensure transparency and avoid any misunderstandings. When these terms and conditions are not adhered to at the rental counter, the reservation is classified as a no-show. In such cases, we are unable to process a refund, as per our No-Show policy.
We also regret to hear about the challenges you faced with our customer support team. Our goal is to provide excellent customer service, and we apologize if your experience fell short of that standard. We will review this internally to ensure that our team can better assist our customers in the future. While we regret any inconvenience this situation has caused, we are committed to maintaining clear and honest communication regarding our policies and procedures. We value your feedback and will use it to improve our services moving forward.
Thank you for your understanding and patience in this matter.
Regards,
Rachel from Wisecars.
Easy and fast booking system. Found a great price for our vacation in Italy. I would definitely recommend going through Wisecars if you're looking to rent a car.
Dear Lisa,
Thank you for your wonderful feedback! We're delighted to hear that you found our booking system easy and fast, and that you secured a great price for your vacation in Italy. Your recommendation means a lot to us!
Kind regards,
Rachel from Wisecars
Wisecars has excellent customer service and the best prices I've been able to find. I highly recommend them as they are the best car rental site I've ever dealt with.
I checked out a dozen websites and they had the best prices on rental cars in Hawaii
Where the online costs were $650-800. My price was half of that. Definitely rec ommend!
Had to change airplane ticket due to an emergency, Budget told me no problem for the refund. However, WISECARS WILL CRIMINALLY KEEP YOUR MONEY. First, they will send you to the company you rented the car from. After Budget told me to go back to Wisecars, customer service will read their 'voucher terms and conditions' when you call back. They will just keep your money and will not listen to anything you have to say. "Supervisors/managers cannot come to the phone..."
DO NOT USE THEM. Just go direct and save yourself some headaches. Wish I saw all these negative reviews before I booked my car...
Hello!
Thank you for leaving us feedback.
We are not able to find your reservation. Unfortunately, this means I can not look up the reservation details and look into the case.
Regards,
Rachel from Wisecars
Wisecars made renting a car for our trip in Germany and Austria simple and straightforward! Alamo provided excellent service, and I couldn't be happier with my experience.
Dear Markus,
We're delighted to hear that you were happy with the car rental experience. We hope to serve you again!
Kind regards,
Rachel from Wisecars
Wisecars.com is a broker and had excellent customer support! Also best price on the market. Used them for pick up in Munich for last year's Oktoberfest - no hassle at the supplier desk
Found Wisecars through Kayak. The prices were too good to be true but I contacted the customer support and they responded really fast. I hope the pick-up goes as easy as booking did
I did reservation over wise car for six days in Cologne and I did my payment in advance, My flight delayed and passport control took time and I arrived late, service provider told me they cancel my reservation, And they did present me any other option and they took six days payment from me, I think its not fair, they might took maybe one day but not six days, Wise Car has no sanction over service provider
I am leaving this note here because Wise Car is only broker not giving good service
Unfortunately, I had to cancel my reservation, I really like their free cancellation policy. They also quickly transferred the money back to my account.
Dear Rauno,
Thank you for your 5-star rating!
We're glad you're satisfied with our assistance and hope you book again with us in the future.
Have a nice day!
Kind regards,
Rachel from Wisecars.
DO NOT BOOK A CAR WITH THIS "COMPANY" IT THREATENS TO WASTE MONEY AND NERVES
I booked a car for my vacation through Wisecar. My flight was delayed, which I informed Wisecar about, unfortunately, as it turned out Wisecar employee did not inform Europcar about it. When I landed on the spot my reservation was canceled, they would not give me my money back and no one helped me - I was told that there was no car for me and that they would not give me my money back. I had to find my own means of transportation at night in Italy even though I had a car booked and paid for in advance. Scandal. They are thieves and the matter will go to court. I also sent emails to "Ms. CEO" Felicity Travaini, to which she never responded - you know, a fish goes bad from the head. I do not recommend Wisecar company if you do not want to spoil your vacation and lose money. Fatal customer service.
My wife and I flew to Tuscon for a business trip and when I arrived at the rental pickup counter, I noticed I had lost my drivers license. I must have dropped it at our previous layover. They would not accept my photo of the license that I had on my phone, nor would they accept my wife as a second driver, even though she had her license with her. I was then told to call their customer service while I was standing at the counter, so I did. The guy that answered was very rude on the phone and told me they cannot refund me until the rental period was over, and then I would have to call back in. So I called back after the rental period and they refused to refund me because I lost my license on the way there. Then the guy literally hung up on me. Talk about unprofessional! Their only solution was for me to book ANOTHER rental with them for over DOUBLE the price. Are you kidding me? It would have been such a simple solution to add my wife as a driver and let us be on our way. But noooo, let's make it as difficult as humanly possible! Complete scam artists!
Now I'm out almost $400 for a car that I never even saw. Never EVER use this company! Unless you enjoy losing money to crooks.
Dear Tim,
Thank you for reaching out to us! We apologize for the inconvenience and negative experience you had at the pick-up. We understand the frustration and disappointment caused by the loss of your driver's license and the subsequent difficulties you encountered at the rental counter.
Losing a driver's license can indeed present challenges when renting a car, as it is a standard requirement for verification purposes. While we strive to be as accommodating as possible in such situations, there are certain limitations and policies that we must adhere to for legal and safety reasons.
That being said, we acknowledge that the customer service experience you described fell short of our usual standards. We sincerely apologize for any rudeness or unprofessional behavior exhibited by our representative. This is certainly not the level of service we aim to provide, and we will address the issue internally to ensure it doesn't happen again.
We would like to clarify that reservations can only be modified up to 48h before the pick-up, meaning that we were not able to change the main driver's name to your wife's anymore when you called us at the counter. You could have added an additional driver at the pick-up, but the issue is that only the main driver can pick up the vehicle.
We apologize once again for the inconveniences you faced, and we hope to have the opportunity to make it right in the future. Thank you for bringing this matter to our attention.
Regards,
Rachel from Wisecars.
Called them because I had some questions regarding my reservation, Michael was very helpful and nice!
Dear Susan,
Thank you so much for your feedback! We're delighted to hear that Michael was able to assist you with your reservation.
Kind regards,
Rachel from Wisecars
We received the car that we booked from Enterprise in perfect condition and the deposit was returned shortly after the drop-off. Will surely book again with Wisecars
Dear Aneta,
Thank you for leaving us a review!
We're more than happy to hear that your car rental went well and can't wait to have you back next time!
Have a nice day.
Kind regards,
Rachel from Wisecars.
We only needed to change the drivers name and they would not let us. The driver lost his license and the other adult wanted to drive but they would not allow it and they kept the money!
Dear Jackie,
Thank you for your feedback!
It seems you put the wrong main driver's name and contacted us to change it past the pick-up time, which is not possible anymore.
I apologize for any inconvenience!
Kind regards,
Rachel from Wisecars.
I booked a car in Maui over Thanksgiving months ahead. After the fires there all the prices had dramatically reduced. I asked Wisecars to cancel so I could rebook something cheaper and they offered instead a much better rate that I could not match elsewhere. I checked this was an all inclusive rate and they confirmed in writing that it was and there was nothing to pay at collection. When I tried to collect the car Thrifty said there was $350 to pay and after we argued for a while they said they would match the quoted price and I collected the car, thinking we were good. Of course when I returned the car Thrifty just billed my credit card $350 and their support team were not interested to help me. I went back to Wisecars and raised a case. I took them 8 weeks to complete it but I got a refund for the over charge. There are plenty of issues with car rental companies and although I could have preferred not to have any issue I am impressed with Wisecars honoring the rate they quoted and will happily book with them in the future.
Dear Paul,
Thank you for sharing your experience with us, and we appreciate your understanding throughout the process. We are genuinely sorry for the inconvenience you faced with Thrifty during your car rental in Maui.
It's disheartening to hear about the unexpected charges, and we understand the frustration it caused. We are pleased that our team could assist you in resolving the issue, even though it took longer than expected. Your patience and cooperation were truly appreciated.
We value your positive feedback regarding Wisecars honoring the quoted rate and providing a satisfactory resolution. We are committed to continuously improving our services, and your insights contribute significantly to that effort.
If you decide to book with us in the future, rest assured that we will strive to make your experience seamless and trouble-free. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Thank you for your understanding and for considering Wisecars for your future bookings.
Kind regards,
Rachel from Wisecars
DONT EVERY USE THIS COMPANY, We had reservation booked through wise cars with thrifty at Denver airport when we got there thrifty was overbooked and about 200 people in line waiting.No guarantee of a car, they were suppose to refund our deposit, they never did and now I have to go through american express with dispute and we still have not gotten a credit. Total fraudulent advertisement with guarantee of car, they take your money overbook and your left with no car and no refund.
Hello Lorrie,
Thank you for getting in touch with us. Your feedback is valuable, and I appreciate the opportunity to address your concerns.
I'm eager to delve deeper into the details of your communication with our customer support team. However, I regret to inform you that I was unable to locate your reservation in our system. This may be due to the lack of specific details provided in this message. To better assist you, kindly provide me with your booking reference number or any other relevant information.
At Wisecars, we take every customer's situation seriously, especially when a supplier is unable to fulfill a reservation. When such instances occur, our team typically initiates direct communication with the supplier to confirm the circumstances and strives to find the most suitable solution for the customer.
Your satisfaction is of utmost importance to us, and we are committed to ensuring that your concerns are addressed. Please share additional details or your booking reference number, and I will personally ensure a thorough investigation into your case.
Best regards,
Rachel from Wisecars
Overview
Wisecars has a rating of 2.1 stars from 137 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wisecars most frequently mention credit card and rental company. Wisecars ranks 188th among Car Rental sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brisa,
Thank you for contacting us!
I am very sorry to hear about your experience. After checking the recordings of your booking process, I can see that it was stated on the main page of the offer that the only payment method that Fox accepts is a credit card.
This information is stated as well on the Supplier Terms and Conditions you accepted before proceeding with the payment, just so we can avoid situations like this. Please feel free to check this information on wisecars.com.
I am really sorry for the inconvenience this has caused but it you fail to present the necessary documentation at the pick-up, this will be considered a No-Show as per our Terms of Service and no refund can be issued.
I apologize for the inconvenience this has caused.
Regards,
Rachel from Wisecars.