Wisecars exceeded my expectations in every way possible. Their website was easy to navigate, and I was able to find a great deal on a rental car for my trip. Their customer service team was friendly and knowledgeable, and they were able to answer all of my questions and provide valuable advice. When I needed to modify my reservation, the process was quick and straightforward, and I never felt like I was being charged hidden fees or costs. Overall, I was extremely impressed with Wisecars and would definitely use them again for any future car rental needs.
This company charges fees that are not there. You pay an "airport recovery fee" for a company that is located 5 km from the airport and that does not have a shuttle service or office at the airport. You also pay 2x the price you book because there is no insurance, even though I paid $126 deductible protection. I call such people scammers, the message is to stay away.
Dear Marc,
Thank you for contacting us!
I am sorry to hear your rental did not meet your expectations. This information was stated on the main page of the offer and on the voucher, together with a map, the exact address, special instructions and a phone number for assistance.
Please note the Deductible Protection is an additional coverage that covers up to 1000 USD of your deductible, not the insurance itself.
Unfortunately, it is hard to comment further on this situation as I could not find your booking. Please reach out to support@wisecars.com for assistance.
Regards,
Rachel from Wisecars.
I rented a car for my holidays through Wisecars as it was much cheaper than going directly with the car rental company. The procedure was easy, important information was highlighted. I was a bit worried about the pick up, but it turned out just as easy! I showed the voucher, signed the papers with the supplier and went on the trip! I would definitely recommend.
Dear Wiktor,
Thank you for taking the time to share your positive experience with us!
We're thrilled to hear that you found our rental process easy and that the important information was highlighted. We understand that the pick-up process can sometimes be a concern, but we're glad to hear that it went smoothly for you.
We appreciate your recommendation and look forward to assisting you with your future car rental needs. Have a nice day!
Kind regards,
Rachel from Wisecars.
Although initial email said I had a guaranteed booking the voucher they send 2 days prior snuck in new terms about a 2 hour pickup time from noon for my flight that got in at 630pm. They canceled my reservation and denied a car to me, my baby, husband, sister and 2 nephews. The 6 of us had to hustle exhausted around the airport and find a new car rental for twice as much. Those people treated us like humans though wisecars/priceless was shameful. Beware - if it looks too good to be true it is in this case! I had a "guaranteed booking with protection package" ha- lies.
Dear Cathie,
We sincerely apologize for the inconvenience you experienced during your recent rental booking. However, upon reviewing the details of your reservation, it appears that you selected 12pm as the pick-up time when making the booking. Additionally, you agreed to the terms and conditions provided by the supplier, which stipulate a two-hour window for honoring reservations.
We understand that your flight arrived later than the initially selected pick-up time, but unfortunately, you did not inform us of this delay beforehand. Once a booking is made and terms are agreed upon, they cannot be changed, as they are set by the supplier. The information about the 2 hour grace period was included in the terms and conditions when you originally made the booking in December. While we regret any misunderstanding, our ability to intervene is limited once the pick-up time has passed.
Regarding the protection package you purchased, it indeed offers flexibility for cancellations or modifications up to two hours before the pick-up time. Had we been informed of your delayed arrival before 12pm, we would have been able to assist you in adjusting your reservation accordingly.
We sincerely apologize for any confusion or disappointment caused by the discrepancy between the initial confirmation and the voucher details. It was not our intention to mislead or inconvenience you in any way. Your feedback is valuable to us, and we appreciate your understanding of the situation.
Kind regards,
Rachel from Wisecars
This company really does seem to be based around fraudulent business practices. I can't understand how they can be permitted to remain in operation. We prepaid and we not permitted to take a vehicle because of some vague violation of Wisecars policy. However, we rented through a 3rd party and so were not provided with these policies which are different than other company's standard policies. We have spend hours trying to get this worked out but we are just getting the runaround. I've cried many tears over our treatment. FRAUDULENT!
Hello Anita!
Thank you for reaching out and giving us feedback.
The car rental companies have their own terms and have the right to refuse a vehicle if the terms are not followed. We do agree that sometimes this can be a lot of information and that's why we highlight the most important terms during booking and send out emails with highlighted important information. We understand that reading through all of the terms can take a while and that's why we advise giving a call to our customer support team so they could once again highlight the most important parts.
Any Wisecars' partners are supposed to present both our and the supplier terms. Unfortunately, I was not able to identify your reservation just with the name Anita to look into this. Please contact us directly with more details.
Best regards,
Rachel from Wisecars
DO NOT, under any circumstances, use this company. Their 'service' is less than worthless. It is actually a hinderance to travel. We thought we had a guaranteed reservation, showed up at the airport and were told there are no cars. They have several reasons why they can't refund the money, so when I mentioned that we would deal with it through our credit card company the representative said, "Oh, you don't want to do that." When I asked why not, I was told that in the case of a forced credit chargeback, the service agents will stop trying to help or communicate. That's ok. They aren't really helping or communicating anyway. WHAT. A. NIGHTMARE.
I recently used Wisecars to book a rental car for a family vacation, and I must say that I was thoroughly impressed with their service. The entire booking process was seamless and hassle-free, thanks to their easy-to-use website and intuitive user interface. Furthermore, the prices offered by Wisecars were highly competitive, and the car I rented was in excellent condition. I appreciated the transparency of their pricing and the fact that there were no hidden fees or charges.
Dear Tuuli,
Thank you for your excellent rating!
We're more than happy to hear that your rental went smoothly and hope you choose us again for your next trip.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Arrived Zihautanejo with voucher for $603.00. That was odd since I paid $433.00. Went to Hertz with the "non-refundable voucher and was told reservation didn't exist, wasn't in their system and that the "supplier " was fictitious. Run from this company. They are crooked.
Dear Ivan,
Thank you for contacting us!
I'm really sorry to hear about your experience. We are currently having issues with Hertz in Mexico as the voucher number is not appearing on their system, several bookings have been affected.
We are already taking care of these cases and rest assured that you will be refunded the full amount after confirming certain information with the car rental company. Just to clarify, the supplier of your booking is Hertz and they are a physical office at the pick-up location.
I sincerely apologize for the inconvenience and we will try to speed up this process as much as possible.
Regards,
Rachel from Wisecars.
I have called for cancellation a week before and they have not canceled my booking.
When I got voucher email then I called them so representative explain that you only asked about cancellation procedure and decline to give me my pre-charged amount.
They always explain their rigid 48 hr policy.
I explain the reason why I am not traveling due to bad health condition. But at end of call they declined to give my refund.
Not understanding the costumer 's situation.
Will never book car from this website!
Hello Mohit!
Thank you for contacting us again.
I also listened to the initial call and the discussion only involved the cancellation terms and both sides agreed the customer would call again if they do want to cancel.
As the cancellation terms were presented during booking and explained by our support team member then unfortunately our hands are tied.
However, there will be no further charges. We apologize for any inconvenience.
Best regards,
Rachel from Wisecars
They simply made me pay 680$ for a car that the supplier did not want to give me without me paying 1200$ extras because the insurance tat Wisecars gives you is actually fake and non existent.
They obviously did not want to refund me, even after that i did reject the contract with the supplier and did not take the car.
A total scam, stay away from them if you do not want to feel stupid and have your holidays ruined
Complete Scam. Avoid at all costs!
Would give zero stars if I could. I booked my rental with Wisecars to pick up a rental in San Antonio with Fox Rent A Car. Fox did not have what we needed so the cancelled our reservation and said that we should call WiseCars and WiseCars would refund us. I called WiseCars and for a week they kept saying, "oh the necessary documentation isn't in blah blah blah to process your refund. After a week of this they said that they never refund in these situations. So not only did they not refund me, they never intended to, and wasted hours more of my time calling in. In the end, it was less than $250 for me but I will never rent from these crooks again and advise everyone else to steer clear. Even if the rental car place cancels your reservation, they will not refund your money.
Dear Kathryn,
We sincerely apologize for the inconvenience you experienced with your rental booking through Wisecars and Fox. We understand your frustration, and we genuinely regret any wasted time and dissatisfaction caused.
After a thorough review of your case, it appears that the cancellation was due to geographical restrictions outlined in the terms and conditions. Fox has the right to cancel bookings if there is a risk of violation. Unfortunately, in such situations, customers are unable to provide assurances that they won't violate these terms and conditions.
It's important to note that when geographical restrictions are violated, we are regrettably unable to issue a refund, as we still incur costs for the booking whether it is used or not. While we understand your disappointment, it is crucial to highlight that the terms and conditions were clearly stated during the booking process, outlining the geographical restrictions that led to the cancellation.
If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out. We appreciate your feedback, and we are committed to addressing any issues to enhance our services.
Kind regards,
Rachel from Wisecars
Firstly, the booking process was very easy and straightforward. Their website is user-friendly, and it was easy to find the information I needed. They have a great selection of vehicles, and I was able to find one that fit my needs perfectly.
Dear Martin,
Thank you for leaving us your feedback!
We're more than happy to hear you could easily find a vehicle that best suits your needs through our web.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Rented a car in Denver. Price due at pickup was $89.71. My receipt at pickup was over $149. I was told to take it up with Wisecar directly. My credit card was charged over $171. Called Wisecar and got no help and no refund for overcharges. Stay away - You think you are getting a good deal but they overcharge you after the fact. Total scam company!
So glad that I stumbeled across Wisecars page. I have used many other services, but never been so satisfied. The whole process of renting a car with you was quick and easy. On top of that, when I asked a question beforehand about the service, I got a quick and thorough answer from your customer service. Glad to know that there are people who really care about their customers! :)
Dear Lisbet,
Thank you for taking the time to leave us your feedback!
We're more than happy to hear that you're satisfied with our services, we're always here for you in case you need further assistance!
Have a nice day.
Kind regards,
Rachel from Wisecars.
My referral said I'd pay the $68 tax at the gate/rental booth. I had to pay $176. It seems like you pay wisecars a deposit to get your name on the rental list, but then you pay full price at the booth
Dear Joey,
Thank you for sharing your feedback regarding your recent rental experience. We apologize for any confusion or inconvenience you may have encountered during the process.
We would like to clarify that at our company, Wisecars, we strive to provide accurate information regarding rental costs to ensure transparency for our customers. While we do require a deposit to secure your reservation, the remaining balance, including taxes and fees, is typically paid directly at the rental booth or gate upon vehicle pickup.
If the voucher is shown at the pick-up, you will only be charged the estimated ''paid locally'' amount for the taxes and fees. Usually, any other extra charges are for additional products/insurance that the customer agrees to add at the counter. You are not charged again for the rental days which were already pre-paid.
Unfortunately, it is hard to comment further on this issue as I could not find your reservation. Please reach out to support@wisecars.com so we can investigate this matter.
I apologize for any inconvenience.
Regards,
Rachel from Wisecars.
I paid for the car reservation, arrived at the agency and they didn't give me the car without any explanation. All my documents are correct without fines. In other words, the company charges for the reservation and is not responsible for the service. He didn't give me a car or give me any money back. This is fraud
Dear Olya,
We sincerely apologize for the inconvenience you faced during your car reservation. Unfortunately, the supplier refused the car due to a registration analysis issue, which we understand is frustrating. The analysis considers various factors, including credit history and external discrepancies, which, when not met, prevents the supplier from proceeding with the booking. I hope you can understand that we can not control the reason given by the supplier and our customer support tried to do their best to solve this issue.
We have processed a full refund for your reservation, and we deeply regret any confusion or dissatisfaction caused. If you have further concerns or if there's anything else we can assist you with, please feel free to reach out. Your feedback is essential, and we are committed to improving our services.
Kind regards,
Rachel from Wisecars
I prepaid them $377 for 2 days car, when i got to the car rental company they say they don't have any car for me.
When i called back to wisecars they said that they don't want to refund me even those i have cancellation documents from the car rental company.
They don't answer me from then.
Purely steal my money!
Hello!
Thank you for reaching out to us.
I am very sorry to hear that. If the car is not available at the pick-up, the client is automatically refunded after they have informed us about this and we have confirmed this with the supplier.
Please note that not presenting the necessary documents or not agreeing with certain supplier's policies may cause the refusal of the vehicle and no refund is issued in that case.
Unfortunately, it is hard to comment on this situation as I could not find your booking. Please reach out to support@wisecars.com for assistance.
I apologize for any inconvenience.
Regards,
Rachel from Wisecars.
I had an excellent experience with Wisecars when I rented a car for a family vacation. Their website was easy to use, and I was able to find a rental car that was perfect for our family's needs. The rental process was quick and efficient, and their customer service team was extremely helpful in answering all of my questions. I appreciated that they were transparent about their fees and insurance options, so I knew exactly what I was getting into. I would definitely recommend Wisecars to anyone in need of a reliable and affordable car rental.
Dear Demi,
Thank you for your kind message!
We're glad you found a deal that best suits your needs on our website and everything went well.
Have a nice day!
Kind regards,
Rachel from Wisecars.
I reserved a car for a week, paid in advance. I wanted my son-in-law to drive and there was only room for one person, so I made him the driver. When we got to Thrifty, sil did not have a physical credit card. They would not take the number, would not change it to me, would not take a debit card, would not take cash. They said we had to get a refund from Wisecars, but they refused, saying that we were considered a "no show" because we did not have a form of payment they would accept. I'm out over $500.
I made a reservation through Wise Cars but ended up canceling because my mom passed and I had to change my travel plans (note: the cancelation policy was free as long as I notified the company in advance, which I did - giving several weeks' notice). Nonetheless, I was charged $200 because the car vendor said I was a "no show." I even provided email evidence that I had cancelled in advance, yet the company didn't give me a refund. Don't ever use Wise Cars, they are terrible and make you pay for your mistake, instead of taking responsibility for their mistakes.
Dear Connie,
Thank you for contacting us!
I'm truly sorry to hear about the frustrating experience you had and the unfortunate circumstances around your reservation cancellation. It sounds like there was a miscommunication between you and our representatives.
I have checked your reservation and can see that you contacted us on the 10th of June requesting a modification, not a cancellation. We offered you another vehicle (as the original car that you booked was not available for given dates) and asked you if the car class was suitable for you. After this, you stopped responding to our emails so we thought you wanted to leave the booking as it was.
The next time you contacted us it was 24 days after the pick-up asking to cancel the reservation, when the free cancellation window had already expired. Unfortunately, the car rental company has already taken payment for the No-Show fee due to not cancelling this order before the cancellation window expired and therefore, no refund can be issued in this case.
Should you require further assistance, please contact us through support@wisecars.com.
Regards,
Rachel from Wisecars.
Overview
Wisecars has a rating of 2.1 stars from 137 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wisecars most frequently mention credit card and rental company. Wisecars ranks 188th among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roman,
Thank you for sharing your Wisecars experience with us!
We're thrilled to hear our agents provided you with excellent assistance and can't wait to have you back the next time.
Have a nice day!
Kind regards,
Rachel from Wisecars.