• Winn-Dixie Store

Winn-Dixie Store

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Overview

Winn-Dixie Store has a rating of 1.49 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Winn-Dixie Store most frequently mention customer service, grocery store, and self checkout problems. Winn-Dixie Store ranks 197th among Grocery sites.

  • Service
    50
  • Value
    40
  • Shipping
    15
  • Returns
    18
  • Quality
    37
Positive reviews (last 12 months): 6.9%
Positive
2
Neutral
0
Negative
27
26
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer (un)service at winn Dixie, sting, waiting line so long and the personal are very unprofessional.
  • Why this branch has the worst customer service always?
How would you rate Winn-Dixie Store?
Top Positive Review

“I went shopping at winn dixie on 01/16/2024 and i was very pleased with the customer service recieve”

Tara P.
1/22/24

Winn dixie is an excellent place to shop prices are really good very clean store i just wish the company would build more stores but it was worth me going out of my way to do my shopping there

Top Critical Review

“Rude cashier”

Karen S.
3/30/24

I was bagging my groceries and the cashier(Maria) yelled at me to get back to the end of the bagging area all I did was step around to reach the stuff. So I told her okay and she could just bag the groceries herself. She then proceeds to tell me that the rudeness of customers was too much. I then told her that I felt she was very rude the way she handled the situation. There was a customer behind me and when she got her receipt she asked the lady behind her if she would like to have the receipt to use coupons next time the lady came to shop. Your cashier yelled at the elderly customer that she cannot give the lady behind her the receipt. She said that the other customer cannot use the coupons. The elderly lady tried to explain to your cashier that she was giving it to her to use the next time she came to the store. And your cashier just kept running her mouth. She then yells as we were going out the door that we could call and report her. It was as if she would not be held accountable for being rude!

Reviews (97)

Rating

Timeframe

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Reviews that mention popular keywords

winn dixie (49) customer service (24)
Thumbnail of user karens5442
1 review
2 helpful votes
March 30th, 2024

I was bagging my groceries and the cashier(Maria) yelled at me to get back to the end of the bagging area all I did was step around to reach the stuff. So I told her okay and she could just bag the groceries herself. She then proceeds to tell me that the rudeness of customers was too much. I then told her that I felt she was very rude the way she handled the situation. There was a customer behind me and when she got her receipt she asked the lady behind her if she would like to have the receipt to use coupons next time the lady came to shop. Your cashier yelled at the elderly customer that she cannot give the lady behind her the receipt. She said that the other customer cannot use the coupons. The elderly lady tried to explain to your cashier that she was giving it to her to use the next time she came to the store. And your cashier just kept running her mouth. She then yells as we were going out the door that we could call and report her. It was as if she would not be held accountable for being rude!

Thumbnail of user deannam459
1 review
0 helpful votes
April 12th, 2024

Lines are long and cashier's don't seem to care, no wonder supervisor talks down to them in front of customers

Thumbnail of user beckyw402
1 review
1 helpful vote
February 18th, 2024

Went to Winn-Dixie at 458 Venice By-pass. Usually I love Winn Dixie but will never again go to this.

Tip for consumers:
Couldn’t eat the grinder. The meat was rancid. The cashier was on his phone and I waited then asked him if I was interrupting his game. He said you are interrupting my texting. Then he insisted my card wasn’t for Winn Dixie. I said just scan it knowing it is for Winn-Dixie. The place was dirty. Has only 2 handicapped carts so had to wait over a half hour to get one.

Products used:
Food

Service
Value
Quality
Thumbnail of user ritag373
1 review
0 helpful votes
November 12th, 2023

Ur app sucks ur customer service is poor at best. Trying to order for opening; u keep saying I need a verification code u send me the same one repeatedly, it isn't accepted. Any of the times. U won't send me a new one. This is y I choose publix. Ordering from there now. Ur software sucks ur customer service sucks. I will just pay the difference. Had no issues at publix website ordering.

Products used:
None. Couldn't get any - ur website sucks donkey $#*!

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Thumbnail of user kianap23
1 review
1 helpful vote
November 3rd, 2023

Went into Winn Dixie yesterday for some soup, NyQuil and tangerines. A cashier by the name of Dayton rang me up. And all I could think was, this young man is Miserable! He doesn't give any eye contact, doesn't greet you in anyway whatsoever! Not even a "have a nice day!" And I find that ironic especially since there's a sign outside that says; hiring smiling faces. This is why WD falls short! Not to mention their fruit a veggies just aren't up to high standards.

Service
Thumbnail of user sierrab118
1 review
0 helpful votes
November 6th, 2023
Verified purchase

I never had an issues with Winn Dixie until now. The produce has gotten mold on it. I bought had mold and then some things were expired and now the chicken I just got was slimy and unsafe to eat since I'm pregnant. I loved going to Winn Dixie but now it's become a safety issue for me and my baby. I would recommend checking your stuff before cashing out or when u get home to make sure it's safe.

Thumbnail of user magdolim
2 reviews
1 helpful vote
December 10th, 2023

The service was ok, The store looks decent at the front but the bathroom was disgusting, The toilets needed to be cleaned, it has a dark stain all over the inside of the toilet. I carry sanitizer with me and have to clean the seat before using it, it has paper towels all over the floor, and the sink. Also the room for extra items has a door with a clear window, customers can see all the mess, like a shelf on the floor and boxes half open with products sticking out. I took pictures but this page can't, it says it are too big so I can't show you right now.

Thumbnail of user lisaw3325
1 review
0 helpful votes
August 7th, 2023

This is for the Winn Dixie at 6400 Massachusetts NPR FL *******.
This used to be a good pharmacy but since staff changes a year ago it stinks now. Medications are never ready when you called them in. They either put you on hold or hang up on you. I was given the wrong medication and they ran out of my meds and forgot to order them so I went without my life saving meds for a week. I changed pharmacys on 8/07/2023.
Go somewhere else if you don't want a problem.

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Value
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Thumbnail of user tarap350
1 review
0 helpful votes
January 22nd, 2024

Winn dixie is an excellent place to shop prices are really good very clean store i just wish the company would build more stores but it was worth me going out of my way to do my shopping there

Tip for consumers:
share with others

Products used:
i purchased sodas coffee and meat products at winn dixie on 01/16/2024 and i am very happy with their prices as well as their customer service

Service
Value
Quality
Thumbnail of user debd304
1 review
1 helpful vote
October 16th, 2023

I bought four cans of cat food and only came home with three. Went back the next day to get the one I paid for and DIDN'T get. I was told that because it was not on the sheet as being left behind, I could not get another one. I had to pay for another one.WTH.did they think I was lying? What ever happened to giving a damn about customer service? Theirs went down the drain!

Products used:
Fancy Feast canned cat food

Service
Value
Returns
Quality
Thumbnail of user karenf1520
1 review
0 helpful votes
September 16th, 2021

I shop at WD Auburndale at least 4 times a week. They are always helpful and kind. This week, I have a little back injury and needed some extra help. I didn't catch everyone's name who was so helpful today unfortunately, but Tom in produce did my heavy lifting and took everything to my car. The team at this WD is a strong one and I'm sure it has a lot to do with strong leadership. Keep up the great work! Loyal customer here, Karen Farlow.

Thumbnail of user onlinedatadepot
1 review
1 helpful vote
October 8th, 2023

The workers here could use a crash course in understanding their job. During my visit, they were blatantly neglecting customers while engaged in conversations with their friends. It's high time someone took their job education seriously.

Winn-DIxie 680 N Federal Hwy, Fort Lauderdale, FL *******

Tip for consumers:
During the last 3 years, it is always a disappointment to shop here.

Products used:
I went to Publix

Service
Value
Shipping
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Thumbnail of user rbpjjb65
1 review
0 helpful votes
September 7th, 2023

I ordered a delivery from them and was charged for someone else's order by 142.00! Screwed up my life! Beware of deliveries! Update: it took 11 days to get my refund and which is fine except for $175 in NSF charges that they should owe me too! Greed stinks,if you cause a problem you can fix correctly then do so!

Tip for consumers:
Takes 7 to 10 days for refund

Products used:
Groceries at Winn Dixie, where we've gone to for 10 years!

Service
Value
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Thumbnail of user dianer295
1 review
0 helpful votes
October 8th, 2019

Love this store and sales. Store is clean.
Twice now have been to deli and workers never look up and continue what they are doing. Another customer saw me and yelled Hello! So second time I just did not buy deli meat.
Def need improvement here.
Thank You!

Thumbnail of user douglasm1247
1 review
0 helpful votes
November 16th, 2023

Well I decided to order from Winn Dixie on line and prepared an order taking a good amount of time. Delivery was set to arrive between 2 pm and 3 pm. Other than a lack of clarity on sales items everything seemed to go smooth, confirmation received, my bank showed a pending payment. At about 2:10 I received an email my order was on the way. 3 pm came and went and just prior to 4 pm I called customer service. They were to call back and I did receive a hang up, followed by an email that I was no available. They said my order showed delivered but the department said there was a problem so I would be fully refunded but had to call back the following day due to posting. No order and more for me to do after wasting a considerable amount of time. While a received apologies I was given no offer to resend the order. One would think that would have been the right thing to do but no offer to resend and we were out what we needed for dinner that evening. This was a very bad experience with little to know help to resolve the matter. I suggest that people think twice before ordering from Winn Dixie. I know my order will be placed elsewhere tomorrow. My rating from 1 to 10 is below 1.

Products used:
Never got order. Incompetence

Service
Value
Shipping
Thumbnail of user mf289
1 review
1 helpful vote
May 7th, 2020

The Winn Dixie at 1010 S Ponce De Leon Blvd, St. Augustine, FL *******, needs to give attention to the public restrooms, from floor to ceiling. Starting with the dirty doors, door handles, door frame and it just continues throughout the restroom to include the floors, ceilings, A/C vents, partitions and particularly the walls which appear as though they have not been washed in many months. It gets worse when you look at the toilets and urinals that show long term build up of dirt, urine, etc. Toilet seats, towel and soap dispensers are broken. There should be a waste can in the disable stalls. With COVID19 alive and active, these restrooms should be getting no less than an hourly clean with a check list that should be prominently displayed for the comfort of the customer.

Thumbnail of user itsherringbone
1 review
0 helpful votes
October 15th, 2023

Dropped off my subscription first thing in the morning and went back several hours later. I saw the pharmacist put the paper that accompanies the prescription in the bag with the 2 other items I purchased there. He didn't say anymore and walked off and I picked up my bag and left. When I got home the prescription was not in the bag and it was antibiotics that my girlfriend desperately needed. So she called up there and never could get the pharmacy to answer so one of the store employees went to check and the pharmacist said that the meds were in my bag and that was that. So, I drove back up there and finally after he was done being a rude, smart mouth, he and another employee reviewed the footage and it showed where the pharmacist put the prescription in their basket and told me that he had misplaced it after all. No apologies, no offer to try to make anything right! Nothing but attitude and disrespect! Will not use this store again! For ANYTHING!

Products used:
Pharmacy prescription

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Value
Quality
Thumbnail of user HMJJKP
1 review
0 helpful votes
November 13th, 2023

The problem with Winn Dixie is their app is below standards, and the prices on there are not the prices that always come up at the register. The girls are busy other people behind you're expecting the prices to be correct as advertised, only after I get in the car and put all the groceries in the trunk. Do I realize they overcharged me for the sugar and overcharged me for facial wipes I go back in the store with my receipt, leaving the car running because I've got cold items in there And I'm explaining to the girl I show her in the ad the price with the sugar should be then she goes off to look at the price of the facial wipes comes back and tells me that it was a different brand. No the sign was right there by that brand that I bought then she asked me to go into the car and get the sugar and at that point, I said you know what never mind I took the receipt threw it on the floor and I have deleted the app I will never go back up again.

Service
Value
Thumbnail of user lisah3663
1 review
2 helpful votes
January 17th, 2023

Went to Winn-dixie today, flyer has Terra chips B1G1-employee tells me they don't carry them. WTH!

Tip for consumers:
They didn't carry the item that they advertised in the flyer

Products used:
None as they didn't carry the item that they advertised in the flyer

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Value
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Thumbnail of user dorac100
1 review
0 helpful votes
September 10th, 2023

Ordered online due to covid. Twice informed order was on the way. Then email canceled. Very upset!

Thumbnail of user ohyeaao
1 review
2 helpful votes
September 12th, 2022

Winn Dixie Hypoluxo and Jog Rd Florida for a fact sells spoiled meat. They push back dates or put meat on sale that is expired to they don't lose money. This has happened multiple times on different day, and since no one wants to do anything about it in corporate or higher up we will just have to see what happens then in real time. :) They should not be in business how is that even legal. Posted a picture this meat was supposed to have 3 days left what a joke.

Quality
Thumbnail of user deank319
3 reviews
0 helpful votes
August 21st, 2023

The store on Ventura Dr. in Brunswick is a really clean, modern store w a great appearance. The meat dept personal gets a rating.
The front of the house ARE CLUELESS, PATHETIC, and IRRESPONSIBLE! As I roamed around gathering 180 dollars worth of groceries, I placed the cart to the side out of people's way to use the restroom for 2 minutes.upon returning.the cart was gone. There was absolutely no one in the cashier area to speak with prior or after the cart vanished. So after finding an employee, they stated the cart was abandoned. Ignorant & lazy people should stay HOME!

Thumbnail of user roxyh14
1 review
0 helpful votes
June 9th, 2023

Everyone really Nice and helpful I would shop there again. They have a Nice Young Store Manager there very helpful. Bakery Manager was very Nice and Helpful. This is The Best Winn Dixie on Westbank.

Tip for consumers:
no

Products used:
Sock it to me Creme Cake The Bakery Manager Julie suggest it was their Best Seller

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Value
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Thumbnail of user johne2412
1 review
1 helpful vote
November 4th, 2022

This is a review of Winn Dixie on Coral Way in Miami. I try to go very early, to avoid crowds of people. I was very disappointed, as recently they have done away with cashiers, and opted for self checkout only, early in the morning. The checkout staff have always been much faster and more efficient than I can scan the items, and I was charged more than the shelf advertised price on numerous items.
After being a loyal customer for many years, I shall no longer be shopping there.

Thumbnail of user dianek1423
1 review
0 helpful votes
December 10th, 2022

Casher Lisa at store #0174 Atlantic blvd Jacksonville, FL is the best casher I have ever seen at any Winn Dixies. She works weekdays in the morning.

Service

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About the business

Founded in 1925, Winn-Dixie grocery stores proudly serve the local supermarket needs of Alabama, Florida, Georgia, Louisiana and Mississippi. Enjoy fresh produce, finest cuts of meats, award-winning bakery, a full-service pharmacy, along with all of yo...

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1.5
97 reviews
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