Wilshire Wigs

I purchased 3 items from them and received 3 wrong items. I called them and they were going to send a return label. I never got the label, spent $25 to return everything and then even after showing them it was signed for they never replaced my order, gave me a credit or even had a good answer. This company is awful and I would stay far away from ordering anything from them. They are 100% under handed and I will never order from them again. S

I wish I had read the reviews for this business before I had ordered. I did receive the wig in a timely manner but the color was lighter than shown and the wig itself was way too small. I always order an average but this was made for a petite head. I tried numerous times to find out how to get an exchange but they never answer their phones. When I finally got ahold of someone she was very helpful, so I thought! I sent the wig back which cost me an additional $16.00 for 2 day shipping. They received it on 3/24/18 and never got a call. I once again continued to leave messages because I need that exchange by 4/13/18. When I gave them one star on Google, I got a call from some man who tried to help me but wasn't his department. So here I am no exchange and no refund. I am furious and trying to have Paypal work a miracle for me. Wish me luck!

Do not order from them! We ordered a wig for me before Christmas. They send you a confirmation and say you will be updated. They never up date you. They don't answer thier phones and expect you to leave a message which they never return. I've tried to cancle my order and no one will return a call. You never receive your products. They take your money as soon as you order. Its been around 2 weeks and nothing has been solved with the issue. Worst place ever, scamers not a real business.

As a haircare company, we often offer accessories as incentives. Over 10 days ago, I went on this website to order 1,500 pieces of a teasing comb. My card was charged immediately and then afterwards, I received a call from someone to let me know that they don't have it in stock. Fine. They said they would look for a comparable item and get back to me. In two days (after several follow ups), they sent a COMPLETELY different type of product. I let them know it wouldn't work and now, 7 days and countless phone calls and emails later, I'm STILL waiting for other options AND return payment on my credit card. This place is COMPLETE disaster and it's a SHAME that they're in some sort of "business" practice. It's a joke. Embarrassment.

Their website does not indicate when an item is out of stock and they take your money and then will not refund you. Wish I had read all the BBB complaints before trusting this merchant with my money.

I have ordered from this company in the past once or twice and had no problems. Ordered a wig and paid with a credit card, which they charged within hours after my purchase; however, they did not send a confirmation E-mail. I called, not because I expected the wig so soon but wondered why there was no confirmation E-mail and no indication of shipping, despite the charge already being run on my card. I left a few messages--no return calls. E-mailed them, no response. Finally relentlessly called and someone answered. They himmed and hawed "umm, uh, well, uh, um, uh, that is going to go out today" (kind of like "the check is in the mail"). They then sent a "shipment notice" with no tracking info. As they are in L. A. and I am in San Diego, I generally have my orders in just a few days. When I questioned why they charged my card before shipping the merchandise, they replied "That's how all online companies do it" which is not true (they must think their customers are stupid?). I have ordered many wigs over the years from other companies and charge does not go through until shipping time. Waiting to see if I receive, and if not, will dispute the charge as fraud. Wish I had gone with another company but went with them because they were offering 30% off.
Hard to believe this company has been in business 52 years.

DO NOT BUY FROM THIS "Business" They will not return my phone calls or emails, I ordered a hairpiece over a month ago... the ONE TIME I got ahold of them on the phone, they told me it had been shipped out... that was two weeks ago--they did not price match like they promised... so now they have charged FULL AMOUNT on my CREDIT CARD, Have not sent me my hairpiece, and will not return phone calls or emails-----they have an F on BBB site.,... which I am getting ready to file a complaint with!

I bought a wig from Wilshire wigs in April/2021. I did not get it washed and cut until June 2021. I realized then the hair texture is very rough and dry. I talked to Caroline from this business. She said she can not refund me but if i send it back she will send it back to the manufacturer. If they agree with my complaint they will send me a new one. If not they send the wig back to me. I sent to wig to Wilshire wigs on 6-26-2021. I did not hear from Wilshire wigs for a month. I called them on 7-26-21, talked to Caroline, she said she got the wig and sent it but did not hear from the manufacturer. She said she will call the manufacturer and call me tomorrow she never did, I kept calling many times. They never pick up the phone, there is always a recording. I left many voice messages. No one returned my calls. I left them many text messages on their website. No one respond to me. Two months have passed and i did not get my wig back. THIS BUSINESS IS A SCAM, WILL NEVER BUY FROM THEM AGAIN.

I've done business with this company in the past (last year), no real issues. Recently, I went to place an order for a product that I'd ordered previously on their site. I searched the item and when it popped up in my search (among other similar items) it had a certain price but when I clicked on my search result and went to the item page, the price was higher. I attempted to message them on FB but didn't get a response. Tried again and the person asked me what item it was when I'd clearly identified it (with item # too) in my question. I responded. Never got a response. I then called Wilshire Wigs and got someone who stated it was "just a glitch in the page" but I told her that this is very misleading, almost bait and switch. She assured me they'd look into it. I see this issue is not fixed.

I tried recently to ask about an item I wanted to order but they're out of the color. Would they get it in again? When? I tried emailing them on their website multiple times, no response at all. I tried calling and no one answered. I checked FB again and see that others are having the exact same issues. In both cases I saw, they'd ordered a product and either were sent nothing and charged for it or sent the wrong item and charged for that. In both cases, this company was non-responsive. We've all tried contacting them numerous times.

Recently, on a Monday afternoon, their web page was down for "maintenance." Odd that it was in the middle of the day, no?

I have made reasonable attempts to contact this company but they are not responsive and that is problematic. I would caution anyone wishing to do business with them to know what you're getting into-an expensive fiasco with an obviously less than legit business-and proceed accordingly. There are better companies on the internet to do business with; please take the time and make the effort to seek them out. You'll be very glad you did.

Returned a wig as soon as I rec'd it and have not rec'd my refund. I left voice mails and several emails without a response.

Don't waste your money. Find a real reputable business that is legit. These guys are thrives, scammers.

Wilshirewigs.com is the biggest scam artist site out there. I paid for over $200 in overnight shipping fees on wigs costing over $1000. Their policy is "If you receive damaged merchandise, contact us immediately. We will let you return at no cost to you. The first damaged wig cost me $64 to send back to them. They let me get another wig-charged $250 more dollars for what, I do not know, they refuse to give me any kind of receipt or itemized charges. I have no idea why I was charged $250 extra dollars. The second wig came. It was also very damaged. I sent that wig back. I had to pay for it. $12.90 which included tracking.
I sent the company pictures of the second damaged wig. I was very upset. I should have just been overnighted a high quality human hair wig.
I was now paying a lot of shipping fees-and I received two damaged wigs-
It was going on the end of week 2-
I still had no wig.
I wish so badly I would have just ordered with a credible company.
Anyway, I was told when the second damaged wig began tracking-since it was now going on week 3 and they saw the pictures of the second damaged wig they sent me-I could order another wig to be overnighted when they see second damaged wig is tracking.
I paid fees -again-to send back their damaged merchandise.
Their policy is "if you receive damaged merchandise, contact us immediately. We will return at no cost to you."
I was told when I called to order new wig when damaged wig was tracking that I was not allowed to.
I would have to maybe wait weeks.
I was yelled at and hung up on.
The tracking shows that the company signed and received their damaged merchandise-they refuse to refund my $1500. They refuse to communicate me in any way.
Do NOT buy from this company.
They will send you damaged merchandise and steal your money. They stole $1500 from me!