I ordered an expensive wig and products to care for it. The wig arrived with a foul odor. I considered just washing it and letting that go, but then the supplies arrived and I was completely shocked and appalled. The styrofoam wig head came BROKEN at the neck and stuffed into a box too small to contain it in one piece. I ordered full size hair products and they sent me the travel size kit. Didn't send the comb or wig pins I ordered. The wig wand looks used and was in an open package with powder dumped into the entire shipment! It was all dirty, sticky, and smelly. I've filed a complaint. Waiting for a response.