Wilshire Wigs

They don't even deserve one star. Their customer service is the worse I have ever experienced. I have called five times in the last 90 minutes and still only got the answering machine. I decided to telephone after my four emails, spaced out over two weeks, went unanswered. I returned a wig by registered mail to be sure that it arrived and had to be signed for. It arrived in their hands on June 1. As of today, June 28, my account has not been credited. Beware.

As a woman dealing with alopecia it can be quite difficult to maintain confidence. However Wilshire Wigs has provided me with such an empowering experience. Their selections are stunning and their customer service is unmatched!

Wilshire Wigs is an absolute godsend! I've been struggling with hair loss due to my chemotherapy treatments but the wonderful people at Wilshire made me feel absolutely beautiful with their wide array of wigs. The quality is superb!

Well, I ordered a wig that I never received, even though I was charged for it right away. I called and left a message... no response. I emailed customer service... no response. I will now be calling my credit card company to have the charge reversed.

My mother is an elderly lady and ordered 2 wigs on the phone 9-21-22 totally 175.50. The wigs wereTony of Beverly, style Cali-rooted blonde, they both were cut wrong. My mother was sent a UPS label, she took the items with the label on it to UPS. My mother has left numerous messages, with no attempt to reach out to her. This is very sad that a company would take advantage of the elderly. Buyer beware… I am trying to get all her proof together and help her. They never answer the phone *******874 a California number. Many many messages have been left with no return calls.

Wilshire has very poor customer service in my opinion. They only have an answering machine and then it takes awhile before anyone calls back. I missed one call by a minute and called them right back. No one has returned my call. When I tried to print out the return slip it said that there was no order by that number. I shipped my wig back with a letter and am waiting for someone in customer service to call me back. Don't expect much if you need to send a wig back. In my experience they have bad, bad, bad customer service!

9 days after placing order and receivng order confirmation, nothing. I called left msg 2 times. I emailed 3 times. Nothing. I advised would dispute credit card if no response and nothing.

Site says ship most same day and as much as 3 days. Will contact if delayed beyond that. Says responses to emails within 1 business day.

Just bad.

This past year I ordered 2 of the same style I had ordered in the past. When they arrived I realized the color was not going to work so I packed them up and returned them for an exchange. After waiting a couple weeks I tried to reach customer service to no avail. I could not get a return call and no one answered. I wrote them and sent an inquiry to BBB. It is now almost s year later and I am out over 200.00. I woill NEVER use Wiltshire Wigs again. Beware

I was devastated when I started losing my hair because of my illness but finding Wilshire Wigs turned everything around. The quality of their wigs is exceptional and their staff is incredibly kind and supportive.

I recently ordered a wig that was on clearance. Upon receiving the wig it was the wrong color and did appear to have been previously worn. The wig was matted. Since it was a clearance wig still priced at $79.00 it was a ripoff. These pictures are the wig right out of the box.

I bought a wig, wasn't right for me, returned it the next day, they received it on 3/10 and it's now 3/24 and no word they are processing it. I've called 3x's and left msgs, sent an email but still have not had a response. If this is how they treat their customers, how can they expect you to keep buying from them.

Navigating hair loss is hard but Wilshire Wigs has made it so much easier. Their compassionate service and high-quality wigs have been essential in my journey towards feeling like myself again...

The variety and quality at Wilshire Wigs is astounding! They've made my journey with hair loss so much more manageable helping me feel stylish and comfortable.

I can't praise Wilshire Wigs enough! I was struggling with my self-image after starting chemotherapy but their beautiful high-quality wigs gave me a confidence boost that made all the difference.

Ordered a wig for my mother, who has cancer, approximately 3 weeks ago. At time of order, it said will be delivered 2-9 business days. Approximately 10 business days later I called about delivery to find out it was being sent to NY instead of OH. In their defense that was likely an error on my part, however I'm unsure how they could get a credit card transaction to go through with wrong state on order for billing address. After another week I called to learn location of wig and was told it would b delivered by Friday of the same week. On Thursday I get an email stating the product is back ordered. I called to inquire about it and was told it will now be August (5 months) before it is available. Very poor business practices.

I felt so nervous about buying my first wig but the staff at Wilshire Wigs put me at ease. The quality of their wigs is phenomenal and they have made this tough journey a bit brighter.

Losing hair due to health reasons is tough but Wilshire Wigs has helped me regain my confidence. Their wigs are made of top-notch quality material and are unbelievably comfortable.

I ordered an expensive wig and products to care for it. The wig arrived with a foul odor. I considered just washing it and letting that go, but then the supplies arrived and I was completely shocked and appalled. The styrofoam wig head came BROKEN at the neck and stuffed into a box too small to contain it in one piece. I ordered full size hair products and they sent me the travel size kit. Didn't send the comb or wig pins I ordered. The wig wand looks used and was in an open package with powder dumped into the entire shipment! It was all dirty, sticky, and smelly. I've filed a complaint. Waiting for a response.