• Wilshire Wigs

Wilshire Wigs

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Overview

Wilshire Wigs has a rating of 2.31 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wilshire Wigs most frequently mention credit card, and customer service problems. Wilshire Wigs ranks 116th among Wigs sites.

  • Service
    15
  • Value
    13
  • Shipping
    12
  • Returns
    13
  • Quality
    13
Positive reviews (last 12 months): 73.3%
Positive
11
Neutral
0
Negative
4
3
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What reviewers want you to know

Positive highlights

  • The variety and quality at Wilshire Wigs is astounding!

Critical highlights

No critical highlights yet

How would you rate Wilshire Wigs?
Top Positive Review

“I found comfort and confidence at Wilshire Wigs”

Erika W. F.
7/11/23

I found comfort and confidence at Wilshire Wigs. As someone dealing with hair loss from chemotherapy their stunning, high-quality wigs have helped me feel like myself again. I couldn't ask for more!

Top Critical Review

“Placed Order and then NOTHING”

Jackie B.
11/29/23

9 days after placing order and receivng order confirmation, nothing. I called left msg 2 times. I emailed 3 times. Nothing. I advised would dispute credit card if no response and nothing. Site says ship most same day and as much as 3 days. Will contact if delayed beyond that. Says responses to emails within 1 business day. Just bad.

Reviews (59)

Rating

Timeframe

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Reviews that mention popular keywords

wilshire wigs (19)
Thumbnail of user erikaw.f
1 review
0 helpful votes
July 11th, 2023

I found comfort and confidence at Wilshire Wigs. As someone dealing with hair loss from chemotherapy their stunning, high-quality wigs have helped me feel like myself again. I couldn't ask for more!

Thumbnail of user carryb10
2 reviews
1 helpful vote
July 11th, 2023

The variety and quality at Wilshire Wigs is astounding! They've made my journey with hair loss so much more manageable helping me feel stylish and comfortable.

Thumbnail of user esthera45
1 review
19 helpful votes
February 15th, 2019

I ve been a customer of WW for a number of years. We went in a week ago to find that my stylist and half the staff are gone. WTH happened? If anyone out there knows where Jeannette (the stylist) went please let me know.

Thumbnail of user spearsc
1 review
0 helpful votes
July 11th, 2023

I can't praise Wilshire Wigs enough! I was struggling with my self-image after starting chemotherapy but their beautiful high-quality wigs gave me a confidence boost that made all the difference.

Thumbnail of user mindyl133
1 review
1 helpful vote
January 11th, 2024

This past year I ordered 2 of the same style I had ordered in the past. When they arrived I realized the color was not going to work so I packed them up and returned them for an exchange. After waiting a couple weeks I tried to reach customer service to no avail. I could not get a return call and no one answered. I wrote them and sent an inquiry to BBB. It is now almost s year later and I am out over 200.00. I woill NEVER use Wiltshire Wigs again. Beware

Thumbnail of user emilyj7
7 reviews
21 helpful votes
April 10th, 2013

I really like their selection of wigs. They have a great variety to choose from. They have nicer more expensive wigs as well as cheaper and more affordable wigs. I am very happy that I discovered this website.

Thumbnail of user eliasb98
1 review
0 helpful votes
July 11th, 2023

Wilshire Wigs is an absolute godsend! I've been struggling with hair loss due to my chemotherapy treatments but the wonderful people at Wilshire made me feel absolutely beautiful with their wide array of wigs. The quality is superb!

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaeldrfroderickwru012
1 review
0 helpful votes
July 11th, 2023

I felt so nervous about buying my first wig but the staff at Wilshire Wigs put me at ease. The quality of their wigs is phenomenal and they have made this tough journey a bit brighter.

Service
Value
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Thumbnail of user jackieb195
2 reviews
1 helpful vote
November 29th, 2023

9 days after placing order and receivng order confirmation, nothing. I called left msg 2 times. I emailed 3 times. Nothing. I advised would dispute credit card if no response and nothing.

Site says ship most same day and as much as 3 days. Will contact if delayed beyond that. Says responses to emails within 1 business day.

Just bad.

Service
Thumbnail of user nancyd2283
1 review
2 helpful votes
November 16th, 2023

I recently ordered a wig that was on clearance. Upon receiving the wig it was the wrong color and did appear to have been previously worn. The wig was matted. Since it was a clearance wig still priced at $79.00 it was a ripoff. These pictures are the wig right out of the box.

Service
Value
Returns
Quality
Thumbnail of user greyg10
1 review
0 helpful votes
July 11th, 2023

Navigating hair loss is hard but Wilshire Wigs has made it so much easier. Their compassionate service and high-quality wigs have been essential in my journey towards feeling like myself again...

Thumbnail of user vickieg159
1 review
1 helpful vote
June 27th, 2022

They don't even deserve one star. Their customer service is the worse I have ever experienced. I have called five times in the last 90 minutes and still only got the answering machine. I decided to telephone after my four emails, spaced out over two weeks, went unanswered. I returned a wig by registered mail to be sure that it arrived and had to be signed for. It arrived in their hands on June 1. As of today, June 28, my account has not been credited. Beware.

Thumbnail of user kaylanipoppy577
1 review
0 helpful votes
July 11th, 2023

Losing hair due to health reasons is tough but Wilshire Wigs has helped me regain my confidence. Their wigs are made of top-notch quality material and are unbelievably comfortable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lillieg.p
1 review
0 helpful votes
July 11th, 2023

As a woman dealing with alopecia it can be quite difficult to maintain confidence. However Wilshire Wigs has provided me with such an empowering experience. Their selections are stunning and their customer service is unmatched!

Service
Value
Shipping
Returns
Quality
Thumbnail of user karlg.m
1 review
0 helpful votes
July 11th, 2023

I was devastated when I started losing my hair because of my illness but finding Wilshire Wigs turned everything around. The quality of their wigs is exceptional and their staff is incredibly kind and supportive.

Thumbnail of user simar7
1 review
0 helpful votes
July 11th, 2023

Wilshire Wigs has been a beacon of hope for me during a challenging time. They made the process of choosing a wig enjoyable and empowering instead of stressful.

Thumbnail of user michaeljbxjerrykla12
1 review
0 helpful votes
July 11th, 2023

I can't thank Wilshire Wigs enough for their wonderful selection and understanding service. They've truly helped me feel beautiful again despite my medical condition.

Service
Value
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Thumbnail of user judithj270
1 review
1 helpful vote
March 1st, 2022

2/27/2022
I have been purchasing wigs from Wilshire Wigs for 25-30 years and have never had a problem. And I will continue to purchase from them in the future…
Judith Joelson

Thumbnail of user vickic95
1 review
9 helpful votes
January 9th, 2019

I am thankful that I actually had a good experience with this business. I ordered wigs that were apparently back-ordered. I think it is great that they were proactive and credited my account immediately, suggesting that I re-order in a couple months when they are available. I respect their honesty.

Thumbnail of user maryh3505
1 review
3 helpful votes
June 7th, 2022

Wilshire has very poor customer service in my opinion. They only have an answering machine and then it takes awhile before anyone calls back. I missed one call by a minute and called them right back. No one has returned my call. When I tried to print out the return slip it said that there was no order by that number. I shipped my wig back with a letter and am waiting for someone in customer service to call me back. Don't expect much if you need to send a wig back. In my experience they have bad, bad, bad customer service!

Thumbnail of user rhondad58
1 review
8 helpful votes
April 27th, 2019

Wonderful experience with customer service. Brandon one of the Customer service representative was fabulous he actually contacted me twice and help me solve a problem with my order. I've never had nothing but excellent customer service with this company. Many thanks to Brandon

Thumbnail of user rianw6
1 review
0 helpful votes
November 25th, 2019

Wilshire Wigs has a great selection. I was able to find a great wig from Envy. It arrived to me in about 4 days.

Thumbnail of user barbaras3922
1 review
0 helpful votes
March 24th, 2023

I bought a wig, wasn't right for me, returned it the next day, they received it on 3/10 and it's now 3/24 and no word they are processing it. I've called 3x's and left msgs, sent an email but still have not had a response. If this is how they treat their customers, how can they expect you to keep buying from them.

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Value
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Thumbnail of user alij50
1 review
7 helpful votes
August 15th, 2018

I have ordered 2 different times from here. I received my pieces in a decent amount of time. I've had to call them with questions and they were very helpful. Glad I ordered before I read the reviews or I may not have ordered. So sorry these people had such bad luck. I actually had a very good experience

Thumbnail of user heidib715
1 review
0 helpful votes
April 27th, 2023

My mother is an elderly lady and ordered 2 wigs on the phone 9-21-22 totally 175.50. The wigs wereTony of Beverly, style Cali-rooted blonde, they both were cut wrong. My mother was sent a UPS label, she took the items with the label on it to UPS. My mother has left numerous messages, with no attempt to reach out to her. This is very sad that a company would take advantage of the elderly. Buyer beware… I am trying to get all her proof together and help her. They never answer the phone *******874 a California number. Many many messages have been left with no return calls.

Tip for consumers:
This is totally taken advantage of the elderly. .

Products used:
Still waiting for answer from the company..

Service
Value
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About the business

If you are looking for wigs, hair goods, bulk hair, hair add-ons and additions, hair extensions, or really anything to do with hair, then you'll find it at Wilshire Wigs and you'll find it at the cheapest prices anywhere.

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