Wilshire Wigs

Wilshire Wigs has been a beacon of hope for me during a challenging time. They made the process of choosing a wig enjoyable and empowering instead of stressful.

I can't thank Wilshire Wigs enough for their wonderful selection and understanding service. They've truly helped me feel beautiful again despite my medical condition.

I bought a wig, wasn't right for me, returned it the next day, they received it on 3/10 and it's now 3/24 and no word they are processing it. I've called 3x's and left msgs, sent an email but still have not had a response. If this is how they treat their customers, how can they expect you to keep buying from them.

Ordered a wig for my mother, who has cancer, approximately 3 weeks ago. At time of order, it said will be delivered 2-9 business days. Approximately 10 business days later I called about delivery to find out it was being sent to NY instead of OH. In their defense that was likely an error on my part, however I'm unsure how they could get a credit card transaction to go through with wrong state on order for billing address. After another week I called to learn location of wig and was told it would b delivered by Friday of the same week. On Thursday I get an email stating the product is back ordered. I called to inquire about it and was told it will now be August (5 months) before it is available. Very poor business practices.

This place doesn't answer calls or respond to emails. I spent $198 on a wig which never ships no matter how many times I leave messages or send them emails. This place is a scam and the most unprofessional "business" I have ever encountered. Better Business Bureau gives them a D- rating. I wish I had looked this up before I ordered. If you place an order expect to have much frustration with their lack of communication. You will be throwing your money away. What a joke!

We had very bad experience with Wilshire and Wigs. Total lack of respect for their clients, well now ex-client.
We placed an order on 3/9/2022, they didn't have the item and agreed to refund payment on 3/16 via email, I have saved the email. They didn't issue refund and didn't answer to any of our emails or calls after 3/16.

On 4/10 we contacted our credit card company, they initiated an investigation and issued a temporary refund. To our total surprise, on 5/5 the credit card ruled in favor of Wilshire Wigs. We don't have access to what "evidence" they provided why we should pay for an item they agreed they didn't have to ship and agreed to issue a refund.

I provided all communication back to credit card company proving they agreed to issue the refund. Waiting for credit card company's answer.

To Wilshire Wigs: please don't come here and reply asking to contact you at *******@wilshirewigs.com or *******447, I already did and you are not replying. In fact, I found other phone numbers that belong to you and they all give me the same outcome: outside of business hours there is an automated message stating it's outside of business hours, during business hours it goes to voice mail 100% of the time, I already left voice mail with my phone number, order number and name asking to call me back, you never called back.

I have been a customer for 15 years and relatively satisfied the entire time. In my last order, the wigs didn't work, but since I was traveling, I wasn't able to return them within 10 days. I returned them in perfect condition, and asked for an exchange. They told me they had an " iron clad " policy and they would not be able to send me the requested exchange. So now, they have 8 wigs that I returned, AND my $ 835!
Thieves!
Even after spending THOUSANDS of dollars with them, they obviously have no policy to satisfy their customers.
Disappointed, disgusted and no longer a customer. Buyer beware!

From what I can tell, this is a sham business that takes peoples money and never communicates with them again. I bought a wig from them it took about 2 months to receive, and when it came it was wrong in several ways. I called to find out how to return it, and the receptionist said to follow the instructions on the website. I did that and put the wig in the mail to them almost a month ago. I have emailed them and left messages. No one has gotten back to me. I want a full refund, but think I may have to go through a lawyer. This business makes people afraid to do business on the Internet. Ruth H.

They take your money as soon as you order, not when merchandise is sent. Weeks and I heard nothing from them, when I called to check on the order, she said the item was on back order and I had an in-store credit although I had not been notified of one. I said I wanted a refund to my paypal account. She said she would issue one. Nothing... no refund. Im in the process of filing a grievance through paypal. I certainly wish I had checked out the reviews before ordering, I learned a valuable lesson.

It has now been one month since I ordered a wig from Wilshire Wigs. I have no wig, no refund, and no response from this business as to where any of the above may be. I read great reviews, and ask only that you try to contact anyone at the company before you purchase anything. In one month I have received one email, only asking why I called, (one messsge in a month of them must have gotten through - though they did not listen to purpose of my call)). Check BBB, a D- minus rating. Save yourself the problems I am having, stay far away from this company.

The company charges you for items they do not have. They never sent a shipment confirmation, so I have requested a refund. Have not heard back. No item and they charged my card. Will not use this company again