They take your money as soon as you order, not when merchandise is sent. Weeks and I heard nothing from them, when I called to check on the order, she said the item was on back order and I had an in-store credit although I had not been notified of one. I said I wanted a refund to my paypal account. She said she would issue one. Nothing... no refund. Im in the process of filing a grievance through paypal. I certainly wish I had checked out the reviews before ordering, I learned a valuable lesson.