J K.

I have ordered from this company in the past once or twice and had no problems. Ordered a wig and paid with a credit card, which they charged within hours after my purchase; however, they did not send a confirmation E-mail. I called, not because I expected the wig so soon but wondered why there was no confirmation E-mail and no indication of shipping, despite the charge already being run on my card. I left a few messages--no return calls. E-mailed them, no response. Finally relentlessly called and someone answered. They himmed and hawed "umm, uh, well, uh, um, uh, that is going to go out today" (kind of like "the check is in the mail"). They then sent a "shipment notice" with no tracking info. As they are in L. A. and I am in San Diego, I generally have my orders in just a few days. When I questioned why they charged my card before shipping the merchandise, they replied "That's how all online companies do it" which is not true (they must think their customers are stupid?). I have ordered many wigs over the years from other companies and charge does not go through until shipping time. Waiting to see if I receive, and if not, will dispute the charge as fraud. Wish I had gone with another company but went with them because they were offering 30% off.
Hard to believe this company has been in business 52 years.