WigWay

Do Not buy a Wig from WIGWAY. I got ripped off $240. They sent me a completely different style and colour Wig to the one I ordered. When I advised them off this they told me to take the Wig to a Hair Salon and have it dyed and styled to my liking. The next email I received from them they offered me a $20 refund. I replied to that requesting a full refund, then they replied offering me a $40 refund, then a $60 refund then the last email was a $70 refund. They are scammers and do not follow through with the correct product. MY ADVICE IS STAY RIGHT AWAY FROM THEM.

It took over one month for the product to arrive and that was after I spoke to the courier company, shipping company and Wigway as for an unknown reason, it could not be delivered. In speaking to the Wigway customer service, they failed to understand very simple words the first time I mentioned them.

I found out my package was being sent back to China unless they gave the shipping company permission to resent it back to me. Despite how clear I was and presenting the whole story, I was told to contact the courier again. It felt as if they didn't listen and nor were they apologetic.

This is a company that develops wigs for those with cancer. It is an emotional time and I expect some empathy and understanding when I clarify that I am disappointed. It is even more concerning when they stated that my package "may arrive in my city". The word "may". It is their job to ensure that it is and provide updates with the tracking number which were not accurate as well.

As for the package, the quality is cheap. Poor and the stitching on the headband for the capless base has already undone itself. How is it meant to be worn properly if the part that ensures it will remain on your head is already broken? It is a poor product. It is a poor company.

DO NOT ORDER. STAY AWAY.

To all you lovely ladies and fellow Australians...

This hair site wigway confuses me regarding all the wonderful reviews that have been placed on every wig profile, for public viewing. As i purchased a wig and was waiting with such excitement for its arrival and at the end of 3 weeks of opening my parcel, i seen a wig that felt just like a horses tail, very dry and straw like, the wig also smelt like fuel, i then tried gliding my fingers through the hair, this was NO easy task as the hair kept forming into a tangled knot, i then completely placed the wig on and i am hear to say, it is nothing like the wig advertised on wigway, misleading and deceptive to the buyer, dreadfully.
I then thought i will wash the wig in the correct manner and let it dry over night, there was no difference at all.
I emailed the company regarding the wig that they advertised there response made NO sense at all, careless with a i don't care attitude, i have since taken this wig to a reputable wig maker who was appalled with the entire setting of the wig making and he strongly advised the hair was 100% NOT REMY hair, as advertised and that the hair had been processed to the maximum (extremely bad for hair) created knots, no cuticles etc...
I tried to put a review on wig way actual website and it wouldn't except it cause it was a 1 star, so that tells me all the reviews are fake and all the reviews are simply placed by them!