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How would you rate WigWay?
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Australia
1 review
0 helpful votes
Follow Chandra Gupta N.
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Bought a man's wig as seen on their site of a Caucasian hair with lines. (Stupid of me not to see the reviews). Was sent a rustic Chinese wig which is completely different from what I selected.
Requested for a refund, and all letters for refund being ignored and no response at all. Looks like my
Money has been stolen. I will contact the consumer affairs to see what they suggest. Hope google can kick these bastards out of their sites so they scam other people. Hope these lowlifes rot in hell.

Date of experience: September 1, 2024
Australia
1 review
4 helpful votes
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Atrocious
August 26, 2021

I tried to cancel this order numerous times.
Everything i did was within the cancellation and refund policy and as a consumer i have not done anything wrong.
The wig arrived, after more than ten attempts to cancel over the course of nearly two months, starting as early as within twelve hours of placing the order, and it was of horrific quality. I would just like my money back this has been an abomination

Date of experience: August 26, 2021
Australia
2 reviews
1 helpful vote
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Do not order from this site, you will not only not receive what you paid for but it will be in awful condition. I received mine that looked nothing like I paid for and the parting had a patch of stubble. I have a dispute with PayPal, of cause the invoice is added below but the trading name is not included. No response yet.

+2
Date of experience: February 2, 2023
New Zealand
1 review
1 helpful vote
Follow Lynn S.
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SCAM/FAKE - SHUT THEM DOWN
June 1, 2022

I received my wig 31 May and the style and colour nothing like the catalogue picture, send an email about this, sent a photo of the wig I received and wanted a return address to be refunded. Diane of Wigway said please can I try wear it or make it work as they spent a lot of money to make it... BS
I am still waiting on a return address. Do not buy anything from them... scammers. Look at the 1st beautiful catalogue photo and the wig I received. Specially made for me... disgusting

Date of experience: June 1, 2022
GB
1 review
0 helpful votes
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Love it anyway!
February 28, 2021

It is sassy, silky and fun. Probably not a great cut for my head, but I love it anyway! My wavy, thin bio hair would never have been able to achieve this cut, but now I can look just as stylish as the next gal. I chose this wig and it is beautiful color. I think it reads so cool.

Date of experience: February 27, 2021
New Jersey
2 reviews
0 helpful votes
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Tried and tested
November 27, 2020

I am writing this review after purchasing from them for one year. I have to admit that they are a top online hair wig shop. It is very clear that their quality and service is unmatched. If you are looking for a good hair wig at good price then this place is for you.

Date of experience: November 27, 2020
GB
1 review
0 helpful votes
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Extraordinary wig
February 28, 2021

The wig looks precisely like regular hair. On the majority of the
Occasions, it isn't at all resultant that I am wearing a wig. This is the thing that each wig client needs. Extremely extraordinary wigs.

Date of experience: February 27, 2021
Georgia
1 review
0 helpful votes
Follow Erma L.
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Very nice wig.
March 14, 2021

This is very cute. You do have to work with it and style it and calm it down, before wearing, but it really is a nice style. Love to be able to pull it on and look like I spent lots of time on my hair.

Date of experience: March 13, 2021
Australia
1 review
1 helpful vote
Follow Ley D.
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I paid $180 for a human hair wig. When it arrived it was synthetic. WigWay told me if I sent an extra 120 they would send the correct wig. Stupidly I sent $120 extra…then cancelled everything…. Sent back the synthetic wig ( to China) and asked for my money back.
I have received nothing and Daisy keeps telling me to keep the wig I have already sent back.
This company is apparently dishonest, they do NOT accept returns for faulty products and return money.
Ley Dhalluin

Date of experience: October 26, 2021
Australia
2 reviews
0 helpful votes
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Scammers
June 13, 2022

First wig ok, 2nd absolutely nothing like I ordered. Had to take it to PayPal. They won't pay for return freight australia to Shanghai. Refused to refund. Pretend to be from Au. Keep offering discounts for useless wig. Ordered this https://www.wigway.com/lace-front-short-blonde-curly-affordable-classic-wigs-skudb*******.html I received photo below. Wasted 10 days on this.

Date of experience: June 13, 2022
Australia
1 review
0 helpful votes
Follow Heidi P.
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Not what I ordered!
December 2, 2021

I paid $160 for a wig … yes the quality is good but it was NOT what I order. Was no way near what I ordered z. They tried to say that shipping and handling made the wig from 16 inch to a 24 inch wig and the roots are 8inch dark growth when I order one with 1/2 inch dark roots … now they want me to trust them ato make me what I orded and pay another $160 plus shipping. No way ‘!
What a waste of hard earned $

Date of experience: December 2, 2021
New Jersey
1 review
0 helpful votes
Follow Melina W.
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Love it
December 19, 2019

Ive purchased this wig twice and have gotten numerous compliments. The only issue is.it seems to shed a good bit and has some annoying stray hairs that get into my eyes but are easily taken care of. Overall love it

Date of experience: December 17, 2019
Illinois
1 review
0 helpful votes
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Delighted
March 14, 2021

I have attempted a few of different wigs from here and really cherish them as they are so pure or natural. This wig is completely ideal for me both in style and shading. I am truly pleased with it.

Date of experience: March 13, 2021
New York
1 review
2 helpful votes
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Gorgeous Wig!
October 26, 2020

I received my wig today, it is so comfortable and light and airy,, feels awesome on my head,,, like having nothing on your head,,, does not scratch,,, and so easy to work with,,,, spike it up,,, Im gonna purchase another one in the same color soon,, to have for a spare. Love this wig,,, it's my favorite now!

Date of experience: October 26, 2020
New York
1 review
1 helpful vote
Follow Nancy E.
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The wig looks so natural - no one would guess it isn't my own hair. My hair used to look like this when I was young but I lost a lot of it over the years through medication. Now I have it back. Was also so easy to put on and quickly style myself. I would highly recommend to others - it took me a while to find a wig that looks so good - so glad I found out about it now. Thank you.

Date of experience: October 3, 2020
California
2 reviews
0 helpful votes
Follow Clark E.
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This is where you can buy good quality wigs at a very low price. They are known for their good hair wigs and the offers that keep coming from time to time. I am a regular customer who is very happy.

Date of experience: November 26, 2020
New Jersey
1 review
0 helpful votes
Follow Divas E.
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I love this style. The cap is perfeect size. Average caps seem a little big but i purchased the new silk band to wear underneath the wig perfect fit and comfort. Color is what you see online. Hair feels natural and soft. Shapes up nicely.

Date of experience: November 24, 2020
Florida
1 review
0 helpful votes
Follow Jeffrey R.
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Very beautiful, very lightweight which I love. I can relax and don't have to go to the hairdresser as often. It is very natural, looks like my own hair. Your staff was very helpful and friendly. Thank you. No pics.

Date of experience: July 9, 2020
GB
1 review
0 helpful votes
Follow Nicholas W.
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The style is adorable
December 17, 2019

It took a couple times of wearing it to get comfortable. But the style is adorable. My head is large so a regular wig is shorter than the photo which initially was a great disappointment but even shorter it's so cute. I may need help next time I order, is there someone I can talk with.

Date of experience: December 17, 2019
Bangladesh
1 review
0 helpful votes
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Wigs that are well made
October 24, 2020

These wigs are well made. They look most organic and most of them are perfect fit to the head as prescribed. I never had to do any adjustments so far after I bought any wig. They fitted perfectly. I am thoroughly pleased.

Date of experience: October 23, 2020

Overview

WigWay has a rating of 2.1 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigWay most frequently mention and human hair. WigWay ranks 220th among Wigs sites.

service
12
value
11
shipping
10
returns
11
quality
11