• WigWay

WigWay

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Overview

WigWay has a rating of 3.28 stars from 115 reviews, indicating that most customers are generally satisfied with their purchases. WigWay ranks 12th among Wigs sites.

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How would you rate WigWay?
Top Positive Review

“Delighted”

James M.
3/14/21

I have attempted a few of different wigs from here and really cherish them as they are so pure or natural. This wig is completely ideal for me both in style and shading. I am truly pleased with it.

Top Critical Review

“A completely different item to what was initially ordered”

Serena B.
2/2/23

Do not order from this site, you will not only not receive what you paid for but it will be in awful condition. I received mine that looked nothing like I paid for and the parting had a patch of stubble. I have a dispute with PayPal, of cause the invoice is added below but the trading name is not included. No response yet.

Reviews (115)

Rating

Timeframe

Other

Thumbnail of user jamesm4465
1 review
0 helpful votes
March 14th, 2021

I have attempted a few of different wigs from here and really cherish them as they are so pure or natural. This wig is completely ideal for me both in style and shading. I am truly pleased with it.

Thumbnail of user serenab114
2 reviews
1 helpful vote
February 2nd, 2023
Verified purchase

Do not order from this site, you will not only not receive what you paid for but it will be in awful condition. I received mine that looked nothing like I paid for and the parting had a patch of stubble. I have a dispute with PayPal, of cause the invoice is added below but the trading name is not included. No response yet.

Tip for consumers:
Stay away, see a specialist rather. Visiting wigway is throw away money

Products used:
Unable to contact supplier and no refund policy am now disputing through PayPal

Thumbnail of user edwardb697
1 review
0 helpful votes
February 28th, 2021

It is sassy, silky and fun. Probably not a great cut for my head, but I love it anyway! My wavy, thin bio hair would never have been able to achieve this cut, but now I can look just as stylish as the next gal. I chose this wig and it is beautiful color. I think it reads so cool.

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Value
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Thumbnail of user lynns1009
1 review
1 helpful vote
June 1st, 2022
Verified purchase

I received my wig 31 May and the style and colour nothing like the catalogue picture, send an email about this, sent a photo of the wig I received and wanted a return address to be refunded. Diane of Wigway said please can I try wear it or make it work as they spent a lot of money to make it... BS
I am still waiting on a return address. Do not buy anything from them... scammers. Look at the 1st beautiful catalogue photo and the wig I received. Specially made for me... disgusting

Service
Thumbnail of user taliav6
1 review
4 helpful votes
August 26th, 2021

I tried to cancel this order numerous times.
Everything i did was within the cancellation and refund policy and as a consumer i have not done anything wrong.
The wig arrived, after more than ten attempts to cancel over the course of nearly two months, starting as early as within twelve hours of placing the order, and it was of horrific quality. I would just like my money back this has been an abomination

Tip for consumers:
waste of money for bad quality wigs.

Shipping
Thumbnail of user nancye355
1 review
1 helpful vote
October 4th, 2020

The wig looks so natural - no one would guess it isn't my own hair. My hair used to look like this when I was young but I lost a lot of it over the years through medication. Now I have it back. Was also so easy to put on and quickly style myself. I would highly recommend to others - it took me a while to find a wig that looks so good - so glad I found out about it now. Thank you.

Thumbnail of user fawazi2
3 reviews
3 helpful votes
February 11th, 2021
Verified purchase

I ordered Remy human hair wig paid AROUND $164 for it and it turned out to be fake I took it to my hairdresser she said this is 100 plastic nothing real and also knew myself I didn't have to take it to a professional to tell me i live in Australia I'm 27 years old I wanted to change up my hair style and colour and let me tell you the wig looks horrible horrible it might look similar on photo but it looks and feels worse in real life stay away from this company

Tip for consumers:
Do not buy from this site please find a local wig store in your city and pay that extra $100 for something real

Products used:
Wig

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Value
Shipping
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Quality
Thumbnail of user thomasg1037
1 review
0 helpful votes
February 28th, 2021

The color was natural looking. I love it so much. I'm very happy and I think this is a nice online shop.

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Value
Shipping
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Thumbnail of user heidip180
1 review
0 helpful votes
December 2nd, 2021

I paid $160 for a wig … yes the quality is good but it was NOT what I order. Was no way near what I ordered z. They tried to say that shipping and handling made the wig from 16 inch to a 24 inch wig and the roots are 8inch dark growth when I order one with 1/2 inch dark roots … now they want me to trust them ato make me what I orded and pay another $160 plus shipping. No way ‘!
What a waste of hard earned $

Tip for consumers:
Send the order that we pay for !

Products used:
Wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephm54
1 review
1 helpful vote
June 14th, 2021

Purchased what I assumed my natural hair colour, first mistake, it has arrived and is an orangeish/red colour nothing like the picture. Very, very disappointed they have after much communication offered to exchange the wig at my expense and for me to pay another $20.00 shipping, they also said to send wrong wig back at my expense the wig should have been light brown, sadly burned by this company. Needed the wig asap as my hair fell out due to chemotherapy.

Thumbnail of user anthonyg887
1 review
2 helpful votes
October 26th, 2020

I received my wig today, it is so comfortable and light and airy,, feels awesome on my head,,, like having nothing on your head,,, does not scratch,,, and so easy to work with,,,, spike it up,,, Im gonna purchase another one in the same color soon,, to have for a spare. Love this wig,,, it's my favorite now!

Thumbnail of user carolynr217
1 review
4 helpful votes
May 14th, 2020

I bought a short wig advertised as human hair. When it arrived I found a synthetic wig proven by taking it to my hairdresser who tried to put some highlights and the colour did not take. It also arrived in a colour not the same as I ordered (hence wanting to put highlights in it to match the photo of the one I thought I was buying!)
It also came 3 weeks later than advised and so far I haven't had an answer from them regarding the synthetic wig which I emailed 3 days ago. Very not happy.

Thumbnail of user danielm1398
1 review
0 helpful votes
January 13th, 2020

Happy to find a simple style for my 93 yr old mom. Bought 2 with different shades of auburn. And fortunately her caretakers are great with them, such an improvement.

Thumbnail of user catherined373
1 review
3 helpful votes
March 30th, 2021

This wig and this company is a joke! I ordered a human hair wig and I ended with... a plastic wig from China! The color is wrong, the wig cap is wrong and even for Alloween I can't wear this... thing. Wigway you're scammer! Im a cancer patient I expected a lot from this wig I should buy a plastic one directly on A***press at least the wig are cheap DO NOT BUY FROM WIGWAY as you never see again your money

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Value
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Thumbnail of user angelal1397
2 reviews
0 helpful votes
June 13th, 2022
Verified purchase

First wig ok, 2nd absolutely nothing like I ordered. Had to take it to PayPal. They won't pay for return freight australia to Shanghai. Refused to refund. Pretend to be from Au. Keep offering discounts for useless wig. Ordered this https://www.wigway.com/lace-front-short-blonde-curly-affordable-classic-wigs-skudb*******.html I received photo below. Wasted 10 days on this.

Tip for consumers:
Don’t deal with these people, have no ethics.

Products used:
A wig

Service
Value
Returns
Quality
Thumbnail of user wendyh293
1 review
0 helpful votes
January 10th, 2020

I now have ordered 5 of this wig over past 2 yrs I took to salon to get my hair color and cut the same. Love

Thumbnail of user leyd3
1 review
1 helpful vote
October 26th, 2021

I paid $180 for a human hair wig. When it arrived it was synthetic. WigWay told me if I sent an extra 120 they would send the correct wig. Stupidly I sent $120 extra…then cancelled everything…. Sent back the synthetic wig ( to China) and asked for my money back.
I have received nothing and Daisy keeps telling me to keep the wig I have already sent back.
This company is apparently dishonest, they do NOT accept returns for faulty products and return money.
Ley Dhalluin

Thumbnail of user ermal6
1 review
0 helpful votes
March 14th, 2021

This is very cute. You do have to work with it and style it and calm it down, before wearing, but it really is a nice style. Love to be able to pull it on and look like I spent lots of time on my hair.

Thumbnail of user divase
1 review
0 helpful votes
November 24th, 2020

I love this style. The cap is perfeect size. Average caps seem a little big but i purchased the new silk band to wear underneath the wig perfect fit and comfort. Color is what you see online. Hair feels natural and soft. Shapes up nicely.

Thumbnail of user marinah46
1 review
0 helpful votes
June 12th, 2020

I have now ordered 2 of this wig, since I wear it almost every day. It is lightweight and natural-looking, although a little small on my head. The light brown color is very flattering!

Thumbnail of user kellyr465
1 review
3 helpful votes
September 14th, 2020

I have issues with self esteem so I thought id buy a wig from this company, they promised top quality real human hair and i got dooped big time.
Not only was it so nasty and synthetic but was wrong colour, the front part was only few inches long, and it had a major chunk of hair sewn in the wrong direction in the front... colour wasn't true black either. I tried for ages to return it but I kept getting put through to Asian suppliers and given the run around... even got emails in full Chinese...
DONT BUY HERE... FAKE HAIR. RUDE SERVICE.

Thumbnail of user christinem1626
1 review
0 helpful votes
July 15th, 2021
Verified purchase

I am a cancer patient snd bought two " human hair wigs " from them
They are totally synthetic
I have written to wig way and they have admitted they are not human hair but want me to buy another
As if I would
Totally disgusted with them
Total scammers
I'm gutted as can't afford to buy another wig

Tip for consumers:
Don’t buy from them

Products used:
Two wigs advertised as human hair but they are synthetic
They are not willing to refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryf103
1 review
4 helpful votes
April 2nd, 2016

I have just received the wig which is far too big and asked for small, they wrote back asking me to sew another band inside and to tighten up the little straps inside
No way was I going to do that I want my money back i asked them a few times now, would any one know a way of stoping these ruthless people.

Thumbnail of user jacindam2
1 review
8 helpful votes
December 11th, 2019

The wig i ordered arrived on time, that was the only positive from the whole ordeal. Wig did not remotely like the photo, and when i requested a refund they gave me several suggestions. 1. Take to the hairdressers for a trim... seriously! 2. Buy another wig. But at cheap price 3. We remake a new one for you... good price 4. Can give you 10% refund

Absolute joke, wish the place could be shut down, learnt my lesson though, always read reviews first.

Thumbnail of user marinah47
1 review
0 helpful votes
June 12th, 2020

I didn't like the color I picked but the shape and overall styling is nice.
Beautiful wig. My hairdresser loved working with it.

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About the business

Wigway offers professional human hair wigs, synthetic wigs, lace front wigs, hair extensions and hair pieces for modern women and man. Buy wigs online at Wigway official site!

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3.3
115 reviews
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