website thubmnail of WigWay

WigWayReviews 116

2.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate WigWay?
grey star
grey star
grey star
grey star
grey star

WigWay Reviews Summary

WigWay has a rating of 2.1 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigWay most frequently mention and human hair. WigWay ranks 205th among Wigs sites.

service
12
value
11
shipping
10
returns
11
quality
11

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Chandra Gupta N.
Unfollow Chandra Gupta N.
Share Review
Report Review

Bought a man's wig as seen on their site of a Caucasian hair with lines. (Stupid of me not to see the reviews). Was sent a rustic Chinese wig which is completely different from what I selected.
Requested for a refund, and all letters for refund being ignored and no response at all. Looks like my
Money has been stolen. I will contact the consumer affairs to see what they suggest. Hope google can kick these bastards out of their sites so they scam other people. Hope these lowlifes rot in hell.

Date of experience: September 1, 2024
Australia
2 reviews
1 helpful vote
Follow Serena B.
Unfollow Serena B.
Share Review
Report Review

Do not order from this site, you will not only not receive what you paid for but it will be in awful condition. I received mine that looked nothing like I paid for and the parting had a patch of stubble. I have a dispute with PayPal, of cause the invoice is added below but the trading name is not included. No response yet.

+2
Date of experience: February 2, 2023
Australia
2 reviews
0 helpful votes
Follow Angela L.
Unfollow Angela L.
Share Review
Report Review

Scammers
June 13, 2022

First wig ok, 2nd absolutely nothing like I ordered. Had to take it to PayPal. They won't pay for return freight australia to Shanghai. Refused to refund. Pretend to be from Au. Keep offering discounts for useless wig. Ordered this https://www.wigway.com/lace-front-short-blonde-curly-affordable-classic-wigs-skudb*******.html I received photo below. Wasted 10 days on this.

Date of experience: June 13, 2022
New Zealand
1 review
1 helpful vote
Follow Lynn S.
Unfollow Lynn S.
Share Review
Report Review

SCAM/FAKE - SHUT THEM DOWN
June 1, 2022

I received my wig 31 May and the style and colour nothing like the catalogue picture, send an email about this, sent a photo of the wig I received and wanted a return address to be refunded. Diane of Wigway said please can I try wear it or make it work as they spent a lot of money to make it... BS
I am still waiting on a return address. Do not buy anything from them... scammers. Look at the 1st beautiful catalogue photo and the wig I received. Specially made for me... disgusting

Date of experience: June 1, 2022
Australia
1 review
0 helpful votes
Follow Heidi P.
Unfollow Heidi P.
Share Review
Report Review

Not what I ordered!
December 2, 2021

I paid $160 for a wig … yes the quality is good but it was NOT what I order. Was no way near what I ordered z. They tried to say that shipping and handling made the wig from 16 inch to a 24 inch wig and the roots are 8inch dark growth when I order one with 1/2 inch dark roots … now they want me to trust them ato make me what I orded and pay another $160 plus shipping. No way ‘!
What a waste of hard earned $

Date of experience: December 2, 2021
Australia
1 review
1 helpful vote
Follow Ley D.
Unfollow Ley D.
Share Review
Report Review

I paid $180 for a human hair wig. When it arrived it was synthetic. WigWay told me if I sent an extra 120 they would send the correct wig. Stupidly I sent $120 extra…then cancelled everything…. Sent back the synthetic wig ( to China) and asked for my money back.
I have received nothing and Daisy keeps telling me to keep the wig I have already sent back.
This company is apparently dishonest, they do NOT accept returns for faulty products and return money.
Ley Dhalluin

Date of experience: October 26, 2021
Australia
1 review
4 helpful votes
Follow talia v.
Unfollow talia v.
Share Review
Report Review

Atrocious
August 26, 2021

I tried to cancel this order numerous times.
Everything i did was within the cancellation and refund policy and as a consumer i have not done anything wrong.
The wig arrived, after more than ten attempts to cancel over the course of nearly two months, starting as early as within twelve hours of placing the order, and it was of horrific quality. I would just like my money back this has been an abomination

Date of experience: August 26, 2021
New Zealand
1 review
0 helpful votes
Follow Christine M.
Unfollow Christine M.
Share Review
Report Review

Not human hair scammers
July 15, 2021

I am a cancer patient snd bought two " human hair wigs " from them
They are totally synthetic
I have written to wig way and they have admitted they are not human hair but want me to buy another
As if I would
Totally disgusted with them
Total scammers
I'm gutted as can't afford to buy another wig

Date of experience: July 15, 2021
Australia
1 review
1 helpful vote
Follow Steph M.
Unfollow Steph M.
Share Review
Report Review

Purchased what I assumed my natural hair colour, first mistake, it has arrived and is an orangeish/red colour nothing like the picture. Very, very disappointed they have after much communication offered to exchange the wig at my expense and for me to pay another $20.00 shipping, they also said to send wrong wig back at my expense the wig should have been light brown, sadly burned by this company. Needed the wig asap as my hair fell out due to chemotherapy.

Date of experience: June 14, 2021
Australia
1 review
3 helpful votes
Follow catherine d.
Unfollow catherine d.
Share Review
Report Review

This wig and this company is a joke! I ordered a human hair wig and I ended with... a plastic wig from China! The color is wrong, the wig cap is wrong and even for Alloween I can't wear this... thing. Wigway you're scammer! Im a cancer patient I expected a lot from this wig I should buy a plastic one directly on A***press at least the wig are cheap DO NOT BUY FROM WIGWAY as you never see again your money

Date of experience: March 30, 2021
Illinois
1 review
0 helpful votes
Follow James M.
Unfollow James M.
Share Review
Report Review

Delighted
March 14, 2021

I have attempted a few of different wigs from here and really cherish them as they are so pure or natural. This wig is completely ideal for me both in style and shading. I am truly pleased with it.

Date of experience: March 13, 2021
California
1 review
0 helpful votes
Follow Erma L.
Unfollow Erma L.
Share Review
Report Review

Very nice wig.
March 14, 2021

This is very cute. You do have to work with it and style it and calm it down, before wearing, but it really is a nice style. Love to be able to pull it on and look like I spent lots of time on my hair.

Date of experience: March 13, 2021
GB
1 review
0 helpful votes
Follow Edward B.
Unfollow Edward B.
Share Review
Report Review

Love it anyway!
February 28, 2021

It is sassy, silky and fun. Probably not a great cut for my head, but I love it anyway! My wavy, thin bio hair would never have been able to achieve this cut, but now I can look just as stylish as the next gal. I chose this wig and it is beautiful color. I think it reads so cool.

Date of experience: February 27, 2021
GB
1 review
0 helpful votes
Follow Eli H.
Unfollow Eli H.
Share Review
Report Review

Extraordinary wig
February 28, 2021

The wig looks precisely like regular hair. On the majority of the
Occasions, it isn't at all resultant that I am wearing a wig. This is the thing that each wig client needs. Extremely extraordinary wigs.

Date of experience: February 27, 2021
GB
1 review
0 helpful votes
Follow Thomas G.
Unfollow Thomas G.
Share Review
Report Review

Nice online shop
February 28, 2021

The color was natural looking. I love it so much. I'm very happy and I think this is a nice online shop.

Date of experience: February 27, 2021
Australia
1 review
1 helpful vote
Follow LISA M.
Unfollow LISA M.
Share Review
Report Review

FRAUD FALSE ADVERTISING.
February 26, 2021

I PURCHASED TWO CELEBRITY BEYONCE HUMAN HAIR WIG. I PAID $640 AUS.
THEY DELLIVERED 100 PERCENT SYNTHETIC HAIR. WORSE PART IT MATTED UP THE MINUTE YOU TOOK OUT OF THE BAG. WHEN I ASK FOR THEM TO REPLACE IT WITH HUMAN HAIR, THEY ASK ME TO PAY? WHEN I ASK FOR REFUND THEY COMPLETLEY IGNORE ME.
THIS IS FRAUD AND FALSE ADVERTISING. DO NOT WASTE YOUR MONEY WITH THIS COMPANY. I HAV REPORTED THEM TO E COMMERCE.

Date of experience: February 26, 2021
Australia
3 reviews
3 helpful votes
Follow Adam I.
Unfollow Adam I.
Share Review
Report Review

Don't order from here
February 11, 2021

I ordered Remy human hair wig paid AROUND $164 for it and it turned out to be fake I took it to my hairdresser she said this is 100 plastic nothing real and also knew myself I didn't have to take it to a professional to tell me i live in Australia I'm 27 years old I wanted to change up my hair style and colour and let me tell you the wig looks horrible horrible it might look similar on photo but it looks and feels worse in real life stay away from this company

Date of experience: February 11, 2021
New Jersey
2 reviews
0 helpful votes
Follow Francesca S.
Unfollow Francesca S.
Share Review
Report Review

Tried and tested
November 27, 2020

I am writing this review after purchasing from them for one year. I have to admit that they are a top online hair wig shop. It is very clear that their quality and service is unmatched. If you are looking for a good hair wig at good price then this place is for you.

Date of experience: November 27, 2020
California
2 reviews
0 helpful votes
Follow Clark E.
Unfollow Clark E.
Share Review
Report Review

This is where you can buy good quality wigs at a very low price. They are known for their good hair wigs and the offers that keep coming from time to time. I am a regular customer who is very happy.

Date of experience: November 26, 2020
New Jersey
1 review
0 helpful votes
Follow Connor I.
Unfollow Connor I.
Share Review
Report Review

Faithful service
November 25, 2020

I used to buy their hair wigs because I have faith in their wig shop company. They have many satisfied customer in my town. So I would say everyone should order wigs from their online store

Date of experience: November 25, 2020