WigsBuy

I ordered a wig from Wigsbuy.com and it is the worst mistake I have ever made! I spent over $200 for the wig I wanted. I should have done more research before making the purchase. I have learned that their images of the wigs are just googled images of women, NOT of someone wearing their product and that they are the ones writing the reviews on their website after communicating with them for now over 3 months! They are absolutely awful. I have done everything they have asked to get my refund since the wig was not at all the quality or look I was expecting and now over 3 months later I am still batteling with them to get my refund and also refund me shipping of an additional $90 I had to pay to ship it back and they don't even want to refund me the full amount I paid for the horrible wig! It was so bad that I definitely couldn't keep it. I wouldn't be caught in it. I opened the box, took the wig out and with one look knew I had made a terrible mistake and I am still paying for it and am now out more than $300 at this point! Please DO NOT order from them and put yourself in the situation I am in with them! I don't want that for anyone. I hope this reaches a lot of you out there!

The wig is cheap and looks awful, threw it in the garbage, plus had to pay custom fee of $35. Not even 1 star.

Brought wig on line in 1B color send me wig orange, brown looks like a wet poodle! No return labels you know what that mean!

I ordered my wig on May 4th from wigbuy and it was promised to arrive by 5/20th. As of 5/24 the wig has not been complete... not until June 2 and mailing after this date maybe. Not only have I not received my wig and it has not been completed, Joey wants to refund me 30% because she says the wig has already been made which I have proof and an email that proves otherwise.

2nd secondly she offered 45% and thirdly she wants me to accept the wig with $20 discount. This service is unacceptable, you accepted my money and my wig won't be completed until June 2 maybe and you want me to pay for unfinished work. Absolutely not... I contacted my bank and canceled since I did not receive my merchandise. I am confident all is well. I won't order from this company ever, ever, again.

I give them a fail for customer service, truthfulness and blatant disrespect to me as a client I give them out of 10... a zero. I am so upset that they keep emailing me and asking me to pay for something that has not been completed or received.

I have about 15 emails back and forth to back up my review if necessary for my bank and this review.

On 7/16/2019 Paypal sent me a text. Asked if I had just made a 79.93 purchase. I said NO. So they said they would start a fraud case. Two hours later they said because I had purchased a wig in the past from another company this was in my purchase history that I purchase wigs and denied the fraud case and went ahead and paid these people the 79.93. I about crapped. I argued with them over this most of the day and then got online with this company and asked to please cancel the order. Says on their site that you can cancel within 24 hours I explained I did not order this wig. They will not answer in any way. I have sent 4 emails and 4 inside messages on their site. I am so upset over this that I do not know what to do. Paypal should have never gone ahead and paid them. Called Sync bank that handles Paypal and am begging them to look into this and explained that I did not order this and do not know who did. I can not get this company to even do their "chat". As soon as you click it nothing happens. There is no way to talk to these people in person. I tried the phone number and I get that "you have dialed a number no longer in service". I am sick over this. Did not even go online and order this and now I am being scammed and I feel scammed by Palpal as well.

I bought wigs from this website a few times. There wigs are perfect for me. Charming and elegant. I really love everything about their hair style!