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WigsBuy

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Pakistan
1 review
0 helpful votes
Follow Rafia N.
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Best wigs
March 21, 2017

The wig required adjustments as any lace front wig would. The Lace is very soft and not rough on your hair line. Very easy to cut. The cap has adjustable straps in the back and fits very good. I have a large head and my natural hair in the pictures was only braided in two under the wig. I used a sharpie to darken the edge of the lace to match my hair line. Eventually I might cut the asymmetric bob even so I can wear it down the middle. I paid for this wig and was not paid for this review. I wanted to give my honest opinion because I purchase most things online after reading the reviews so I figured I would pay it forward. Over all happy with my purchase and I hope this review helps someone else.

Order number: *******

Date of experience: March 21, 2017
Florida
1 review
3 helpful votes
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Awful Experience
November 29, 2016

The second time I ordered a my experience was dreadful. The order was placed the day of Thanksgiving with hopes that I would receive my wig in time for Christmas. Well, I did not receive it in time. I emailed them more than a dozen times to hear excuse after excuse about my wig was on the way. Well it wasn't. When the wig did arrive, it looked awful. I was extremely disappointed and dissatisfied. I returned it. They lost my business. I will never order from this company again. They refused to give me a fund refund. I found them very unprofessional. The people responding to the email can barely speak good English. Thumbs down for Wigsbuy. You lost a valuable customer in me.

Date of experience: November 27, 2016
Netherlands
1 review
2 helpful votes
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This is a coooooooool website! Last month I went to join in a big dancing party, so I ordered wigs from wigsbuy, the quality and service are all excellent, and the shipping is fast out of my imagination, so I must give five stars to wigsbuy, thank you!

Date of experience: July 15, 2014
California
1 review
1 helpful vote
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Love!
March 24, 2016

Love this wig shipping was fine i ordered during the chinese holiday in wigsbuy but the seller gave me express shipping and gave me express shipping and included a necklace. I curled the front for now and probably will cut it a little more later.

Date of experience: March 23, 2016
Texas
1 review
9 helpful votes
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Really Bad Experience
September 9, 2015

Can't understand the positive reviews. I tried on wig that was $59.00 or so. It took a month to get here, I had to pay extra when it came for import duty, and they when I opened the box the color was orange/blond - not at all what I ordered. So then I put the wig on, tried to style it like the picture and it was not even the same wig as the cut was so much different.

Then I called customer service and they tried to give me $10.00 to keep the wig. I wanted to return it for the correct wig and they told me it was the correct wig. Then I asked for a return auth and they gave me one, but with duty out of the country and the cost of returning it - I was only getting $11.00 of my original cost back.

THEY ARE SCAMMERS and the reviews that are positive should be checked because I have found bad reviews all over the internet except of the YouTube videos that they target for Black women.

Date of experience: September 9, 2015
shriney y. WigsBuy Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I’m looking forward to your reply, thank you very much!

Best regards,
Wigsbuy Team

Oregon
1 review
0 helpful votes
Follow Angelina S.
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I cannot believe what poor customer service with a poor way to do a return the phone number does not exist I want to return a wig that is terrible and have no way of doing that the wig was $300 do not purchase from this company!

Date of experience: August 18, 2021
Canada
1 review
1 helpful vote
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They do not refund you even if you cancel an order or when the wig is sent back directly from the courier service. They say it goes to the wrong address and it is "lost". I have not been refunded with 2 wigs – one that I cancelled and one that the DHL courier company sent back by accident which was not my fault. Once I close my PayPal complaint, they never sent the refund they promised. They are the worst. NEVER again.

Date of experience: August 19, 2020
California
1 review
1 helpful vote
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I placed an order and tried to proceed to pay and they responded order placed successfully and then another paged open and said failed to pay. Tried to pay again and same message was sent. I went to check reviews about this company and immediately called my bank reporting my card lost. Thank God they hadn't charged me... This company is very very shady..

Date of experience: November 8, 2021
Utah
4 reviews
20 helpful votes
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Order #*******
I placed an order February 6, told I would receive it in 14 days (process time) plus 7 days shipping=21 day max!
It is now March 27 and they lost it in the logistic department? Now want another 14 day to make it then ship it!
Ev ry time I inquired about where my order was, they would say...'another 14 days.'
Very frustrating and I do not believe their excuses.
If you want a wig you order to arrive any time remotely close to the date promised... Do Not order from Wigbuy.

I finally cancelled my order, when they told me today that it would be another 14 days to make plus shipping time
Very unreliable!
Susan Myrick

Date of experience: March 27, 2017
shriney y. WigsBuy Rep
over a year old

Dear Customer,
So sorry to hear that you had some problems about your order. Could you please let me know your correct id number so that I could be able to help you? Any other questions, please also feel free to send emails to reviews@wigsbuy.com, we will try our best to help you solve your problem. Have a nice day.
Wigsbuy

Louisiana
1 review
6 helpful votes
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I bought a wig and it was the wrong color and too small. The customer service department will not take the return even though we never wore it and really just wanted an exchange. Also the wig reaked of cigarettes. Do not buy from them.

Date of experience: January 28, 2016
shriney y. WigsBuy Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I’m looking forward to your reply, thank you very much!

Best regards,
Wigsbuy Team

California
1 review
0 helpful votes
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Its a scam
August 27, 2020

The wig that i purchased was totally different than the one I ordered. It was too big but I ordered a petite one. The style was so different and ugly that i took it to my hairdresser to fix it and she told me not to bother because the material was too fake. To return the wig they give you an address in CHINA. They don't answer the phone. I contacted Better Business Bureau and since they never bother to answer the phone my case was closed and I lost more then $60.00. I plan to use the wig for Halloween. Don't buy from them.

Date of experience: August 27, 2020
Illinois
1 review
2 helpful votes
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I made the mistake of buying a wig for my wife. The ads started to come to my email address and never stopped, despite unsubscribing more than 5 times! Their ads have become nothing less than a continuous harassment!

Date of experience: March 26, 2020
Colorado
3 reviews
39 helpful votes
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I never saw any info that all these wigs have to be returned to China, or I never would have ordered this wig. It is not what i wanted, but it will cost me more to send it back to China than it is worth. What a rip off!

Date of experience: September 15, 2017
shriney y. WigsBuy Rep
over a year old

Hi,
So sorry to hear that you had some problems on your order, could you please let me know your order number at reviews@wigsbuy.com so that I could be able to help you? Thank you and looking forward to your reply.

Kenya
1 review
2 helpful votes
Follow nice m.
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We have so far managed to purchase 3 wigs in total over 3 months and each and every time received a quick delivery. The monofiliment wigs are lovely and really natural looking. I am absolutely delighted and have had so many compliments that I have regained my confidence in the way I look. Thank you!

Date of experience: April 16, 2014
Germany
1 review
1 helpful vote
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I'm so glad I found this website. This is really great company. I enjoy ordering from Wigsbuy because they are cheaper and communication is so easy. I am happy and I trust this company. Everything is perfect in Wigsbuy. I have recommended the company to friends and colleagues many times.

Date of experience: April 15, 2016
California
1 review
0 helpful votes
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Just received my wigs
March 17, 2016

Just received my wigs from wigsbuy, oh my god, after waited for one month, i finally received my wigs, when i open the box, i think it's amazing, i can't wait to wear it, i looked myself in the mirror, so beautiful, i think i should thank wigsbuy.

Date of experience: March 17, 2016
Canada
1 review
1 helpful vote
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The latest nice wig looks great in the straight texture. Goes with my style very well and makes me the limelight of the event. It is very fascinating and I always dreamt of having such a wonderful wig with me.

Date of experience: October 23, 2014
Nevada
2 reviews
0 helpful votes
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The synthetic hair wig I bought is certainly lovely. I could say this was very soft to touch and it was actually top quality materials used. The synthetic hair is absolutely lovely and just perfect for me. A great purchase for me.

Date of experience: December 2, 2014
North Carolina
1 review
2 helpful votes
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Ordered a wig
April 23, 2020

I ordered a full lace human wavy wig for $315.81
And as soon as it was processed I received a email 2 seconds later asking for me to finish the process than they tried to get a second payment $315.81 my bank stopped it theyare not reponding to none off my email this is what i ordered

Date of experience: April 23, 2020
Nevada
1 review
3 helpful votes
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Great extensions!
August 26, 2017

I know it took me a while to wait for my shipment, but it was well worth the wait! I ordered real human hair clip-in extensions picked the type of hair and the texture matched my hair so well! I have fine breakable hair. These extensions gave my hair a boost and my boyfriend thinks my hair looks absolutely gorgeous! The extensions is not too thick and is not too heavy where it talks on my hair and hurts my scalp. What a difference in quality! Like I said well worth the wait!

Date of experience: August 26, 2017

Overview

WigsBuy has a rating of 2 stars from 694 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsBuy most frequently mention customer service, wrong color and human hair. WigsBuy ranks 197th among Wigs sites.

service
143
value
149
shipping
132
returns
114
quality
144
+162